7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Open for Business

MARCH 7, 2023

The majority of new hires have worked in the restaurant industry before and likely in the same role. Here are some of the most common ways industry skills are taught today: One-on-one training If you own a small restaurant where people are hired one at a time, one-on-one training will probably make the most sense.

Training 78

Training 2023 Front of House Back of House 78

7 Shifts

NOVEMBER 3, 2022

Kelly McCutcheon, VP of People at Hopdoddy Burger Bar , knows what it's like to be underestimated. At her first job as a server, she tried to show a new hire how to make a side salad. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. She promptly quit. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

NOVEMBER 1, 2021

is facing a critical labor shortage, particularly hourly restaurant and hospitality workers. "The "The Great Resignation" that ramped up over the summer saw more than 706,000 food service workers leave their jobs in restaurants, dining facilities, bars, and hotels during May alone. So what pushed them to leave?

Front of House 206

Front of House Fast Casual Dine-in POS 206

7 Shifts

JULY 8, 2023

Take Johnny Zela, who tended the bar with Joe at the very beginning of Condado. And one day I'm getting to know the guy and I learned that he was a regional for Red Robin and all these other companies, and he had his own restaurant and bar in Chicago and he learned how to ruin a restaurant and bar and failed. And he followed.

Hiring 273

Hiring Back of House Take-out Training 273

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? How to solve payroll tax issues. What payroll records to keep. Everything you need to know about payroll software.

2021 370

2021 Tip Distribution Restaurant Law Insurance 370

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. During the open house, they mentioned they were launching this health-supportive culinary arts program. I had already been a fan of the restaurant group Overthrow Hospitality and I was eating at Ladybird.

Front of House 104

Front of House Back of House Sports Events 104

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 149

Bar Cash Management Loyalty Program Point of Sale 149

Open for Business

MAY 16, 2024

Menus can be refreshed and hospitality can be fine-tuned, but your restaurant’s success ultimately boils down to discoverability. Hire a designer or choose a website builder Professional designers can create custom websites for your brand or you can utilize a website builder that comes with easy-to-use templates.

Website Management 78

Website Management Email Marketing SEO Seasonal Menu 78

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? Restaurant payroll is a system for calculating and managing the salaries of employees in a restaurant.

2023 195

2023 Tip Distribution Audits Restaurant Law 195

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. Should you hire a guest experience manager? You’ll hear the term “guest experience” in any kind of hospitality business.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Modern Restaurant Management

APRIL 24, 2020

As you start to think about re-opening, hiring a commercial cleaning company or re-thinking your current cleaning contracts will be top of your list. You will want to build out a plan for both front and back of house operations, which require very different approaches and separate action plans. ” will be ever-present.

Front of House 209

Front of House Customer Experience Back of House Dine-in 209

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. Another important part of the job is keeping the bar stocked, including restocking empty liquor bottles and replacing beer kegs. Restaurant jobs include many more than the obvious few that spring to mind.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Embrace the Suck

AUGUST 11, 2019

Easy pickings of yesterday have been replaced with a steady stream of more restaurants and bars opening in your market and taking your staff and your guest. You’re now out in front of the market, and you don’t fear competition because you don’t have much. There is very little competition for staff and guest.

Social Media 224

Social Media Front of House Take-out Restaurant Law 224

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 214

Mobile Ordering Front of House Fast Casual Customer Service 214

The Restaurant Times

AUGUST 27, 2021

Founder Christian Abell has worked in the hospitality industry for 30 years, with passion and creativity to a succession of increasingly responsible executive positions. He specializes in the creative design and concept development of restaurants, bars, and public spaces for hotel products of the future.

Design 52

Design Specials Front of House Back of House 52

Culinary Cues

OCTOBER 31, 2019

Restaurants find it increasingly difficult to find and retain good employees – both front, and back-of-the-house. With brands like Wegman’s, Publix, and Whole Foods – retail is now hiring professional chefs to operate their restaurant style, in-store outlets, bulk production for food bars and deli’s, and even catering in some cases.

Front of House 200

Front of House Point of Sale Healthcare Back of House 200

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. For part one, click here.

2023 195

2023 Loyalty Program Mobile Ordering Customer Experience 195

Modern Restaurant Management

DECEMBER 14, 2021

A drop in employee retention & difficulty in hiring. Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. Smart Bar USA Founder Barry Fieldman.

2022 188

2022 Food Supply Mobile Ordering Customer Experience 188

Ken Burgin

AUGUST 6, 2022

Crisis and drama seem to be part of daily life in hospitality – something most of us learn to put up with and live through. We often have it for breakfast! But, with a little thought and planning, you could thrive instead of just surviving. Your life would be less stressful, costs would be lower and your businesses more profitable!

Kitchen Safety 88

Kitchen Safety Cash Management Equipment Front of House 88

360Training

JULY 16, 2020

There’s a whole spectrum of business models between limited service and full service. Food service managers are also needed at bars or taverns, catering services, cafeterias, event spaces, schools, hospitals, grocery stores, and more. . Hospitals, event centers, and hotels mean money. No contest.

Management 88

Management Management Food Front of House 88

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 187

2024 2023 Food Order 2013 187

Mad Mobile

FEBRUARY 5, 2024

Facilitate easy payments: Servers and front staff can securely accept credit cards right at the table without the hassle of traditional terminals or clunky mobile units. Waste and inefficiency: Bars can lose up to 30% of their inventory from spills and unrecorded drinks. What’s driving the rapid adoption of restaurant tablets?

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

EATER

APRIL 19, 2021

For laid-off front of house workers, setting up shop on Instagram was a source of income and a way to nurture passions outside of restaurants In March 2020, Jillian Tuttle lost her job as the manager of a Brooklyn cocktail lounge. “I Between February and November last year, the hospitality industry lost 2.1 Jillian Tuttle.

Front of House 98

Front of House Social Media Back of House Customer Service 98

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 209

Food Safety Mobile Ordering Online Ordering Kitchen Safety 209

EATER

MAY 10, 2023

And the way they are able to do this, while making money, is by throwing out the traditional hospitality structure and asking diners to reimagine how a restaurant works. Under the classic model, management (the chef and front-of-house general manager) works 80 hours a week, doing the labor of what should be three people.

Sustainability 54

Sustainability Front of House Back of House Food Order 54

The Restaurant Times

JANUARY 12, 2023

The layout of a nightclub’s seating, bar, and kitchen areas can significantly affect how customers experience the space and how quickly staff can move around it while providing a service, even though patrons don’t give it much thought. We’ll also give you examples of some of the best nightclub floor plan layouts and designs. Read along!

Design 52

Design Front of House Entertainment Seating 52

EATER

SEPTEMBER 16, 2021

Here’s how three owners are doing it. At its start, the pandemic brought us images of vast trenches of rotting onions, piles of abandoned produce, and lakes of wasted milk, dumped by farmers who no longer had restaurants to buy their products. Where eating at restaurants became an option, the experience felt different.

Front of House 118

Front of House Food Supply Back of House Supplies 118

EATER

AUGUST 16, 2023

From there I went on to bartend at Momofuku Ssam Bar for a few years before pitching myself as the company’s first bar director. It also seemed to me the natural evolution of a career as a bartender: to go from creating drinks for people in a bar setting to creating a cocktail that could be on a shelf anywhere.

Point of Sale 96

Point of Sale Front of House Back of House Online Ordering 96

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

Healthcare 203

Healthcare Employee Relations Online Ordering Customer Service 203

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

EATER

FEBRUARY 1, 2022

Any sunlight that hits the front of the cramped building is choked out before making its way through a tiny window that looks out onto the street. For most of the years Chang occupied 163 First Avenue, it was nearly impossible to get into. The stiff stools lining the wooden chef’s counter did not have backs to lean on.

Fine Dining 98

Fine Dining Front of House Dietary Restrictions Back of House 98

The Restaurant Times

FEBRUARY 26, 2023

Happy hours are among the most effective marketing strategies for boosting sales in bars and restaurants. Happy hours are a great way for restaurant owners to increase foot traffic, increase orders at the bar Point-Of-Sale (POS) system, and boost profits. So, what are you waiting for? What Is A Happy Hour?

Social Media 52

Social Media Point of Sale Entertainment Email Marketing 52

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

EATER

SEPTEMBER 26, 2023

Fatimah Fadhil The steak house section. Inspired by a Florida Golden Corral, developed in the Netherlands, and imported to Kurdistan, ABC Restaurant features an assortment of global cuisines all filtered through the semi-autonomous region’s relationship with the U.S. Parents laugh, whipping out phones to capture the moment.

Employee Relations 134

Employee Relations Travel Sports Social Media 134

EATER

NOVEMBER 5, 2021

Photography: Albi: Rey Lopez, The Anchovy Bar: Patricia Chang, Baobab Fare: Gerard Belevender, Bridgetown Roti: Wonho Frank Lee, Dhamaka: Gabriela Herman, Distant Relatives: Nicolai McCrary, Eeva: Ted Nghiem, Fonda Lupita: Forrest Mason, Kasama: Garrett Sweet, Oma’s Hideaway: Dina Avila, Over Under: Felicia Saade. The Anchovy Bar.

Fine Dining 138

Fine Dining Front of House Food Truck Back of House 138

EATER

NOVEMBER 1, 2021

I was shocked to read it, not because I think front-of-house staff should never be able to sit down, but because it just hadn’t occurred to me that it would be possible. And I admit I was a bit ashamed to realize I had internalized the idea that sitting was a sign of bad service. There are also some more practical concerns.

Kitchen Safety 145

Kitchen Safety Fine Dining Front of House Back of House 145