Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers.

Fast Casual 179

Fast Casual Front of House Back of House Leadership 179

Modern Restaurant Management

MARCH 21, 2025

With the rising costs of goods, consumers growing more conscious of spending habits, and private equity-backed brands popping up in communities large and small, mom-and-pops are in danger of adding to the failure statistics. Today, independent restaurants can and should tap into those same tools–without the massive corporate budget.

Technology 221

Technology Front of House Customer Service Back of House 221

EATER

FEBRUARY 18, 2025

hadynyah/Getty Images A local food expert provides the ideal culinary tour of Sri Lanka, from the islands palm tree-lined beaches to its rolling highland tea plantations Floating just below the southern tip of India, Sri Lanka is a stunningly verdant island cloaked in jungles. Travel around and youll be rewarded.

Hotels 268

Hotels Seasonal Menu Back of House Small Business 268

ChowNow

JANUARY 23, 2025

You need ideas that will wow new customers and get the regulars excited to come back in. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. When its go-time, everyone should be cool, calm, and collectedthat includes both front and back of house.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

EATER

APRIL 21, 2025

The crackle and pop of a sun-kissed golden layer of crispy tahdig, in its final moments above a steady flame, ready for its debut with a strong flick of the wrist onto a silver serving tray. . | Eyval How Iranian chefs in the U.S. Its saffron-stained fingertips clouding a freshly sacrificed manicure.

Back of House 263

Back of House Seasonal Menu 2000 Serving 263

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. They visited her every day until she was able to come back to work. We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. Caring Managers.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

JANUARY 26, 2022

Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

ChowNow

JANUARY 27, 2025

Among these heroes are restaurantscommunity cornerstones that not only serve as gathering spaces in normal times but also become lifelines during crises. Entire neighbourhoods have been uprooted, leaving families displaced and communities in need of urgent support. Were honored to contribute to their tireless efforts.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

MARCH 11, 2025

That's why we instituted lower-priced lunch specials and made other adjustments. Restaurant employees had to pivot and consider looking at other industries for employment, so when restaurants opened back up, some of those employees didn’t return to the restaurant industry.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Restaurant Business

JUNE 13, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? By Heather Lalley on Jun. 13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Sign up here.

Operations 215

Operations Leadership 2025 Fast Casual 215

Modern Restaurant Management

DECEMBER 18, 2024

The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. So much data is generated at every point within a restaurant, whether fast casual or fine dining.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. It is this understanding that will bring the industry back.

Travel 539

Travel Back of House Customer Service Small Business 539

Modern Restaurant Management

MARCH 18, 2021

While there are clear benefits to an all-digital menu system, to get the most out them, you must first take a step back to re-examine what your menu means to you. Sweet Green publishes their seasonal specials as a takeaway foldout poster, with no-frills photography and an uncoated paper stock to reflect the raw simplicity of their salads.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

MAY 20, 2020

It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. It isn't just that a lot of websites weren't ready for this. The Power of Mobile-First Design.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

Modern Restaurant Management

OCTOBER 25, 2021

If your staff is knowledgeable on sustainable diets and that of the plant-based product available, they can serve as excellent spokespeople for any and all menu additions. Effectively educating those (bartenders, wait staff, back of the house, etc.) Don’t overlook what your chef is already capable of creating.

Dietary Restrictions 546

Dietary Restrictions Food Front of House Back of House 546

ChowNow

MAY 27, 2025

Healthy Balance Meals has been serving nutritious, made-from-scratch dishes in downtown Sevierville, Tennessee, for over 13 years. Updating a menu or adding a daily special was usually more of a hassle than it was worth, and the high commission fees cut into already tight margins. They kind of set the rules, Luke explained.

Online Ordering 195

Online Ordering Mobile Ordering Loyalty Program Customer Experience 195

The Eat Restaurant

OCTOBER 4, 2022

Are you running a finely tuned front of the house? Do your diners feel as special when they come through the door as when they’re being served at the table? What about your back of the house? Is your restaurant set up to be as efficient as possible?

Front of House 148

Front of House Back of House Specials Serving 148

Culinary Cues

MAY 1, 2023

There are times when a nod, closed eyes, and smile signified just how delicious a nightly special was – a dish prepared by a cook, from his or her heart. There are many reasons why I am so grateful for the decades I spent in front of a range. I could not think of a career more rewarding than being a cook and a chef.

Front of House 474

Front of House Back of House Food Order Small Business 474

EATER

JANUARY 30, 2025

. | Stefania Orr Whether youre planning to watch the Super Bowl or dont feel like making an elaborate dinner, a big dip with crusty bread or crackers is magic Sometimes, nothing hits the spot quite like a big bowl of dip. Regardless of whether it appears in a bread bowl, next to some lightly ( dare we say. The recipe lives on her Instagram.

Back of House 257

Back of House Definition Take-out Entertainment 257

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

EATER

OCTOBER 17, 2024

But it’s not a Martha Stewart, “here’s 870 recipes including 360 recipes for crostini you can serve at a dinner party” type of book. But it’s not a Martha Stewart, “here’s 870 recipes including 360 recipes for crostini you can serve at a dinner party” type of book. Then people started making my recipes. Was that a conscious choice?

Book 292

Book Back of House Take-out Social Media 292

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 7, 2020

“But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months. . “But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months. Those measures will continue in the future.”

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

SEPTEMBER 1, 2020

In many cases, operators have pared down their menus in order to cut back on costs while still serving their guest favorites. That could mean the creation of meal kits for takeout orders, or the creation of family-style meals for the school and work-week or specialized items for holidays. Alter Course if You Need To.

Supplies 492

Supplies Seasonal Menu Back of House Delivery 492

Culinary Cues

APRIL 1, 2024

Looking back can provide us with context and content for making future decisions – lessons learned and all that, or it can also help us to relish what worked and hold on to that for inspiration. SOME TIME IN THE LATE 1960’S: Walking through the back entrance to the Statler Hilton Hotel was like stepping into a totally different world.

Back of House 421

Back of House Kitchen Safety Hotels Front of House 421

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

APRIL 28, 2022

These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews. Micro-niche virtual brands serve subsegments of consumers who have specific needs such as a vegan, gluten-free or paleo diet.

Dietary Restrictions 490

Dietary Restrictions Influencer Back of House BOH 490

Culinary Cues

AUGUST 22, 2022

Paul de Vance in southern France, or the walled in villages of Tuscany, the narrow streets of Oslo, Norway, and the typical hidden villages found in parts of historic Germany; places that were home to those special little restaurants that reflect the terroir of the region. I have very fond memories of walking the streets of St. That was it!

Seating 474

Seating Front of House Back of House Cash Management 474

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. Presentation also matters.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

SEPTEMBER 17, 2020

Here are seven ideas you can use to harness the power of YouTube and shed light on your restaurant, no matter the size of your team or the type of food you serve. Invite Diners Back into Your Kitchen. The only that truly matters is the passion that goes into preparing the food you serve. Give A Sneak Peek into Your Supply Chain.

Marketing 508

Marketing Social Media Food Supply Back of House 508

Modern Restaurant Management

SEPTEMBER 22, 2022

The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management. A mobile ordering system serves more people faster and keeps them happy, not hangry. Today’s Special: Augmented Reality.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

ChowNow

MAY 9, 2025

Be specific about standout elements For example, Arroyo Chop House shares with customers that they serve only the highest grade of domestic wagyu beef. Is your burger piled high with house-cured bacon? What Makes a Great Menu Description Writing a great menu description isnt about stuffing every detail onto the page.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. Adopt In-House Technology to Improve Service and Reduce Errors. It is of critical importance right now that restaurants give customers every reason to return, and reduce every possible risk that might keep them from coming back.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

7 Shifts

SEPTEMBER 1, 2022

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Table of Contents. What does 86 mean?

Definition 360

Definition BOH FOH Front of House 360

Culinary Cues

AUGUST 9, 2021

The answer is obvious – if those involved directly or indirectly with your team feel the magic of your operation, feel it in the same way that the guest does, then they will perform better, look forward to their work, engage better with others on the team, and feel part of something special.

Front of House 474

Front of House Customer Experience Dine-in Training 474