7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

APRIL 21, 2023

In that leadership position, he created classes for managers on skills like leadership and cost control. With experience in the front and back of the house, Kam Talebi has walked a mile in both shoes. What comes to mind when you think of success in the restaurant industry? Maybe you realized hospitality is your passion.

Leadership 195

Leadership Training Front of House Customer Experience 195

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

SEPTEMBER 21, 2023

After a couple years she moved back here as the chef of her current operation. He graduated and was immediately hired to work at another resort hotel in Colorado. He went on and on about the experiences he had there before accepting a position back here as a restaurant chef where with total control over the menu.” Well, Jack.

Back of House 265

Back of House Hotels Uniforms Certification 265

Modern Restaurant Management

AUGUST 3, 2022

My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. They lost business, closed for indefinite periods or even shut their doors permanently. Adaptation.

Communication 203

Communication Leadership Food Supply Back of House 203

Modern Restaurant Management

AUGUST 3, 2022

My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. They lost business, closed for indefinite periods or even shut their doors permanently. Adaptation.

Communication 167

Communication Leadership Food Supply Back of House 167

Restaurant365

JUNE 17, 2022

Apps are more intuitive than ever, websites are smarter and technology can help hiring and retention, delivery and operations. Hiring and onboarding technology. I talked to Mark Calvillo, senior vice president, product, who introduced me to their Hire program, an easy-to-use applicant tracking system for potential employees.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

7 Shifts

JULY 27, 2023

Jason Hammel opened Lula Cafe in Chicago's Logan Square neighborhood back in 1999. More than 20 years later, the award-winning farm-to-table institution is one of the city's most celebrated restaurants. For an industry with a high rate of first-year closures, Lula Cafe's longevity is a testament to what Hammel calls a youthful mindset.

Communication 195

Communication Front of House Education Back of House 195

7 Shifts

NOVEMBER 29, 2022

But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. You have to hire happy people that want to be there,” said Kelly Phillips. Table of Contents. Tip management constantly evolves. 5 Tips on Tipping.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Cheetah

JANUARY 21, 2022

Over the past two years restaurant owners have seen way more of the inside of their own kitchens than they have the faces of their beloved customers. It’s easy to feel isolated in the kitchen and forget that you and your establishment are integral parts of the community. One Oakland eatery is doing it right. How, you may ask?

Back of House 148

Back of House Government Hiring Small Business 148

Modern Restaurant Management

MAY 17, 2021

The restaurant industry experienced massive growth in the five years prior to the pandemic, leading to a “talent crisis”—too many restaurants looking to hire from a limited pool of talent. Health and Safety Concerns. On top of everyone’s mind is the need for a clear and transparent approach to health and safety.

2021 162

2021 Front of House Back of House Hiring 162

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. I started as an employee and then manager of a quick-service restaurant while I was in school. It was a little bit of everything.”

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 179

FOH BOH Food Safety Front of House 179

EATER

APRIL 8, 2021

The leadership team redid the staffing model to allow people to work from home as needed. For many organizations, the first step in dealing with pandemic shutdowns was just to help their participants and alumni get through the initial weeks On the evening of Saturday, March 14, 2020, the staff at Café Momentum served only seven diners.

Training 115

Training Café Kitchen Safety Back of House 115

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. They take purposeful planning and work to build and maintain. The result of all that effort can be a successful restaurant that runs well even when you’re not there. Table of contents What is restaurant operations? Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

The Restaurant Times

MARCH 27, 2022

However, the growth period conveniently masked the competition brimming at its back. A restaurant manager must promote successful business tactics and oversee all back of house and front of house operations. Strong Leadership. This breed of restaurant managers is rare and very difficult to find.

Management 52

Management Management Front of House Back of House 52

7 Shifts

JULY 12, 2023

I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers.

Front of House 370

Front of House Back of House Take-out Book 370

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Accurately tracking this data allows you to understand what areas of your restaurant operations need improvements, as well as where you can add more profit back to your bottom line. Read Part 1 here ).

BOH 78

BOH FOH Point of Sale Back of House 78

EATER

APRIL 27, 2021

Jayamaran, who is the president of One Fair Wage , a group fighting to abolish the tipped minimum wage, says front of house employees, who often rely on tips but have to enforce at times controversial mask mandates, are especially fed up. One factor is simply the onslaught of new positions.

Front of House 107

Front of House Back of House Insurance Point of Sale 107

EATER

MAY 16, 2023

I hire people based on their work experience and personality and I don’t care where they went to college. I worked back of house at Boulettes Larder and Michael Mina , then went to front of house at Saison. Then, I moved back to the East Coast to do my post-bacc and med school at Harvard. What did it involve?

Sustainability 77

Sustainability Back of House Front of House Agriculture 77

Cheetah

APRIL 13, 2021

Back then, it wasn’t uncommon to see chefs in the middle of a shift or late at night making calls to different vendors, sending texts or faxes. Operational excellence is a philosophy that embraces a problem-solving and leadership mindset to create sustainable improvement within an organization. Customer Facing In-House Truck Drivers.

Operations 78

Operations Food Truck Food Supply Small Business 78

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

Modern Restaurant Management

JULY 30, 2021

Furthermore, a recent study by SaverLife sponsored by the FINRA Foundation found that savings balances above just $250 are correlated with increased housing security, ability to pay utility bills, and avoiding high-cost borrowing. “We are very excited about our partnership with SaverLife. .

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

The Restaurant Times

MARCH 8, 2023

International Women’s Day is a day to celebrate the achievements of women and to raise awareness about gender inequality. Every year on March 8th, people around the world recognize the progress made by women in different fields and acknowledge the challenges that still lie ahead.

Specials 52

Specials 2012 Food Truck Back of House 52

Bingage

JANUARY 15, 2020

Owning a Restaurant is quite challenging but at the same time, it’s a rewarding role. No matter what type of restaurant you are running whether it’s fine dining or a food truck, all need the same efforts to make it call a successful food business. Running a restaurant is not only about taking orders and serving food.

Food Truck 96

Food Truck Employee Relations Email Marketing Point of Sale 96

The Restaurant Times

MAY 26, 2023

Prior to Star, Dan was successful in various positions for respected restaurant groups, including Lettuce Entertain You Enterprises, The Peasant Restaurant, the dinner house division of Marriott, and Gilbert/Robinson restaurants. He later attended the Masters of International Studies Program at the University of South Carolina.

Loyalty Program 52

Loyalty Program Franchise Franchising Customer Service 52

Black Box Intelligence

MAY 27, 2021

The uncomfortable truth for the industry is that even after all the post-Covid dust settles, including enhanced unemployment benefits, it is likely that our employee pipeline will continue to be short of enough quality candidates and hires. Contributed By Joni Doolin, Co-Founder, Board Member, Advisor at Black Box Intelligence.

Hospitality 132

Hospitality Café Back of House Education 132

Notch

MAY 7, 2019

You need to develop an atmosphere that keeps guests coming back for one more pint. According to MarketWatch, bar revenues dipped by 10% in the midst of the financial downturn a decade ago, but the market outlook for bars appears much better today. Facing those challenges head on takes a bit of planning. Can you even afford to open a bar?

Bar 64

Bar License Back of House Hiring 64

Modern Restaurant Management

FEBRUARY 10, 2020

Hardee's, and Panda Express are just some of the leading restaurant chains that have added plant-based items to their menus over the past 12 months, with Del Taco, Qdoba Mexican Eats, Red Robin, and Yard House adding additional items to their existing plant-based offerings. This data covers U.S.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

EATER

JULY 8, 2020

When COVID-19 closed New York City schools, Tony Hillery grew troubled about the fact that food and housing-insecure children were largely relying on pre-packaged meals for sustenance. if I come and buy 500 meals, will you bring back your entire kitchen staff?’ Johnson — and I said, ‘J.J., And he said, ‘Absolutely.’ I raise the money.

Food 107

Food Social Media Fast Casual Back of House 107

Notch

MAY 7, 2019

You need to develop an atmosphere that keeps guests coming back for one more pint. According to MarketWatch, bar revenues dipped by 10% in the midst of the financial downturn a decade ago, but the market outlook for bars appears much better today. Facing those challenges head on takes a bit of planning. Can you even afford to open a bar?

Bar 52

Bar License Back of House Hiring 52

Modern Restaurant Management

OCTOBER 29, 2019

As part of El Pollo Loco’s dedication to its Hispanic roots, the company has signed the Hispanic Promise – the first-of-its-kind national pledge to hire, promote, retain and celebrate Hispanics in the workplace. Pulp Fiction Halloween Homage. This will all take place Wednesday, Oct. 30 and Thursday, Oct. Hispanic Promise.

Food Supply 86

Food Supply Franchise Franchising Customer Experience 86

Modern Restaurant Management

NOVEMBER 14, 2019

We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. What are some of the factors you attribute 25 years of success?

Advertising 144

Advertising Social Media Loyalty Program Technology 144

Modern Restaurant Management

DECEMBER 12, 2019

Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. More Tropical in Colorado. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

AUGUST 14, 2020

“We have a guiding principle to do both well and good, and I believe one of the reasons our brand is able to remain successful during these challenging times is by giving back to the communities we serve,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189