7 Shifts

APRIL 21, 2023

In that leadership position, he created classes for managers on skills like leadership and cost control. With experience in the front and back of the house, Kam Talebi has walked a mile in both shoes. What comes to mind when you think of success in the restaurant industry? That was 20 years ago.

Leadership 195

Leadership Training Front of House Customer Experience 195

Restaurant365

JUNE 17, 2022

Apps are more intuitive than ever, websites are smarter and technology can help hiring and retention, delivery and operations. If the restaurant not busy, the robot will sit by the front door waiting for the next customer to come into the restaurant. Hiring and onboarding technology. Photo by Networld Media Group.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

7 Shifts

NOVEMBER 29, 2022

But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. You have to hire happy people that want to be there,” said Kelly Phillips. Table of Contents. Tip management constantly evolves. 5 Tips on Tipping.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

JULY 27, 2023

Jason Hammel opened Lula Cafe in Chicago's Logan Square neighborhood back in 1999. More than 20 years later, the award-winning farm-to-table institution is one of the city's most celebrated restaurants. For an industry with a high rate of first-year closures, Lula Cafe's longevity is a testament to what Hammel calls a youthful mindset.

Communication 195

Communication Front of House Education Back of House 195

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. I started as an employee and then manager of a quick-service restaurant while I was in school. It was a little bit of everything.”

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

MAY 17, 2021

The restaurant industry experienced massive growth in the five years prior to the pandemic, leading to a “talent crisis”—too many restaurants looking to hire from a limited pool of talent. Health and Safety Concerns. On top of everyone’s mind is the need for a clear and transparent approach to health and safety.

2021 162

2021 Front of House Back of House Hiring 162

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 179

FOH BOH Food Safety Front of House 179

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. They take purposeful planning and work to build and maintain. The result of all that effort can be a successful restaurant that runs well even when you’re not there. Table of contents What is restaurant operations? Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

The Restaurant Times

MARCH 27, 2022

However, the growth period conveniently masked the competition brimming at its back. A restaurant manager must promote successful business tactics and oversee all back of house and front of house operations. Strong Leadership. This breed of restaurant managers is rare and very difficult to find.

Management 52

Management Management Front of House Back of House 52

7 Shifts

JULY 12, 2023

I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers.

Front of House 370

Front of House Back of House Take-out Book 370

EATER

APRIL 8, 2021

The leadership team redid the staffing model to allow people to work from home as needed. For many organizations, the first step in dealing with pandemic shutdowns was just to help their participants and alumni get through the initial weeks On the evening of Saturday, March 14, 2020, the staff at Café Momentum served only seven diners.

Training 113

Training Café Kitchen Safety Back of House 113

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Accurately tracking this data allows you to understand what areas of your restaurant operations need improvements, as well as where you can add more profit back to your bottom line.

BOH 78

BOH FOH Point of Sale Back of House 78

EATER

APRIL 27, 2021

Jayamaran, who is the president of One Fair Wage , a group fighting to abolish the tipped minimum wage, says front of house employees, who often rely on tips but have to enforce at times controversial mask mandates, are especially fed up. One factor is simply the onslaught of new positions.

Front of House 106

Front of House Back of House Insurance Point of Sale 106

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

EATER

MAY 16, 2023

I hire people based on their work experience and personality and I don’t care where they went to college. I worked back of house at Boulettes Larder and Michael Mina , then went to front of house at Saison. Then, I moved back to the East Coast to do my post-bacc and med school at Harvard.

Sustainability 77

Sustainability Back of House Front of House Agriculture 77

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

Notch

MAY 7, 2019

You need to develop an atmosphere that keeps guests coming back for one more pint. According to MarketWatch, bar revenues dipped by 10% in the midst of the financial downturn a decade ago, but the market outlook for bars appears much better today. Facing those challenges head on takes a bit of planning. Can you even afford to open a bar?

Bar 64

Bar License Back of House Hiring 64

Smart Systems Pro

APRIL 3, 2019

This helps solidify your commitment to turning your restaurant into a profitable and smooth-running operation. In developing your plan for improving your restaurant operation, remember these helpful tips: Study every aspect of what you want to implement – does it fit with your management style and goals. Teach, involve and delegate to your team.

Management 72

Management Management Cash Management Front of House 72

Notch

MAY 7, 2019

You need to develop an atmosphere that keeps guests coming back for one more pint. According to MarketWatch, bar revenues dipped by 10% in the midst of the financial downturn a decade ago, but the market outlook for bars appears much better today. Facing those challenges head on takes a bit of planning. Can you even afford to open a bar?

Bar 52

Bar License Back of House Hiring 52

Modern Restaurant Management

AUGUST 14, 2020

The brand is also on track to raise a quarter of a million dollars in funds for front line heroes by the end of September after ringing-in nearly $50,000 in contributions from their charitable Big Yellow Cup in just two weeks. All locations will serve guests via delivery through a virtual kitchen facility.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). It reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

The Restaurant Expert

APRIL 3, 2019

This helps solidify your commitment to turning your restaurant into a profitable and smooth-running operation. In developing your plan for improving your restaurant operation, remember these helpful tips: Study every aspect of what you want to implement – does it fit with your management style and goals. Teach, involve and delegate to your team.

Management 40

Management Management Cash Management Front of House 40

Modern Restaurant Management

DECEMBER 3, 2020

“I discovered PJ’s Coffee back in 2002, and have been hooked ever since,” said Wright. She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership.

Franchise 165

Franchise Franchising Catering Online Ordering 165

Embrace the Suck

JANUARY 13, 2021

Yet, here you are still slugging it out every single day doing battle on the front line. When I dug down into what created this toxic behavior it was easy to see now (not so much back then). Back then my number one solution to fix a problem was to just work through it. So, you do what you know. Two Restaurants: Two Mindsets.

Coaching 352

Coaching Back of House Front of House Training 352

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. What is your brand doing to give back? But first, Anthony tells us how the industry has changed during his career: “I think there's two components you kind of look at.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. Restaurant jobs include many more than the obvious few that spring to mind. The restaurant industry is rich in career opportunities for all kinds of folks with different interests.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 188

Hospitality Front of House Leadership FOH 188

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

Modern Restaurant Management

AUGUST 11, 2021

Continuing under the leadership of VP of Franchise Development, Shannon Swenson, Dave’s Hot Chicken has expanded its reach across the country with new deals signed in several key markets. “Dunkin’ continues to modernize with convenience at the forefront. Getting Hotter at Dave's.

Franchise 180

Franchise Franchising Fast Casual Sports 180

360Training

JULY 16, 2020

But if you’re ambitious, know that 9 out of 10 restaurant managers started their career in entry-level positions. . And the same is true for 8 out of 10 restaurant owners. Food service managers handle the day-to-day operations of a food service facility. Most people think of restaurants when you say “food service.” No contest.

Management 88

Management Management Food Front of House 88

Modern Restaurant Management

SEPTEMBER 14, 2021

New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Black Box Intelligence

AUGUST 9, 2021

According to Black Box Workforce Intelligence data, half of hourly front-of-house workers left within 90 days in 2018, compared to 43% in 2017. The numbers are similar for hourly back-of-house staff. The restaurant industry has long been plagued by high employee turnover. They’re also leaving more quickly.

Webinar 98

Webinar Front of House Guest Recovery Back of House 98

EATER

JULY 6, 2022

Schaible kept a notebook in his back pocket to write down everything he learned: how sheep-grazing patterns affect flavor, the proper way to butcher old dairy cattle. This story contains a detailed account of a sexual assault. I only had four or five months to really be enamored with everything until my world flipped on me,” he says.

Compost 129

Compost Front of House 2014 Back of House 129

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128