Modern Restaurant Management

DECEMBER 28, 2021

This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing. The COVID-19 pandemic has ushered in a lot of chaos and accelerated several trends within the restaurant industry. Just as one issue seemed fixed, another presents itself.

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Franchise Franchising 2022 Fast Casual 492

Modern Restaurant Management

APRIL 14, 2020

" In an effort to help franchisees overcome the business challenges caused by the COVID-19 crisis, Huddle House has announced a program of relief measures being temporarily offered to franchisees to support the system head-on during this crisis. "Cox Media has been very supportive to us during this difficult time. . "In

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Culinary Cues

SEPTEMBER 26, 2020

WHAT THEY KNOW: [] Your employees know that the essential challenge is TRUST. [] Your employees know that preparing and serving food is only a part of what has kept customers coming back on a regular basis. We all know the challenges facing restaurants right now – there is little benefit in reiterating the problems.

Kitchen Safety 434

Kitchen Safety Back of House Front of House Customer Experience 434

Modern Restaurant Management

MARCH 18, 2020

Back in the day, ranchers branded cattle to identify each animal. For restaurants, it’s a chance to cement your culinary philosophy into a system of thinking that informs kitchen techniques, front of house behavior, interior design, social media presence and more. The same is true of where we choose to eat.

Marketing 410

Marketing Front of House Back of House Design 410

7 Shifts

MARCH 18, 2021

Despite what the industry has been through, looking back can help us find ways to adapt today and prepare for the future. From then on, as we eased into lockdowns and got used to ordering in or eating outside, sales began a steady climb back up where they plateaued for the summer. Foot traffic disappeared overnight.

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Point of Sale Back of House Front of House Outdoor 370

Culinary Cues

JANUARY 6, 2020

It happens in business, it happens in education, and it happens most often in government. Those who are proponents of systemic thinking know that even the smallest decision, especially one made in a vacuum, will domino and cause havoc on numerous fronts. A short while back the U.S.

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Government Front of House Small Business Back of House 309

Culinary Cues

MAY 23, 2021

Now that the pandemic was beginning to come under control and state governments were loosening the grip of protocol on restaurants – customers were beginning to re-emerge, albeit with some trepidation. We can easily apply Dickens profound human summary to the state of the restaurant industry today.

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Guest Recovery Front of House Employee Relations Food Truck 450

EATER

SEPTEMBER 11, 2023

Brendan Smith/Chef Hui Weeks after the Maui fires, Hawaiʻi chefs continue to cook for displaced people while trying to keep their own restaurants afloat On the morning of August 8, chef Isaac Bancaco rode his bike to Pacific’o on the Beach, the upscale Pacific Rim restaurant he helmed on Front Street, on Lahaina’s historic waterfront.

Food Truck 332

Food Truck Front of House Back of House Government 332

Goliath Consulting

JUNE 15, 2021

For example, each business works with its own logistical system, data-sharing practices and government regulations (or lack thereof) they must follow. Since the start of the pandemic, safety measures such as social distancing, lockdowns and mask-wearing have completely changed our understanding of how consumers spend on food.

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Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

MARCH 19, 2021

2020 was the year we saw individuals put the federal government to shame with their quick turn-around nonprofit launches, supporting local eateries. For example, New Orleans' Feed the Front Line ’ continues to cleverly support restaurants, musicians, artists, and hospital workers caring for those impacted by COVID-19.

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Loyalty Program Front of House Food Safety Back of House 367

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

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Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JANUARY 2, 2024

In the context of 2024, we anticipate the cultivated meat industry expanding its horizons by forging more meaningful partnerships with a diverse array of stakeholders, such as governments, large industrial and agricultural players, NGOs, academia, and investors. The cultivated meat industry is entering its next chapter.

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2024 Food Safety Fast Casual Insurance 493

Culinary Cues

MAY 15, 2021

Our business model requires too much labor: At the same time as we step back it becomes vividly apparent that our method of operation and the menus that we provide require too many hands. The restaurant industry continues to be devastated – not just as a result of the pandemic but because the pandemic brought underlying issues to the surface.

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Customer Experience Cash Management Customer Service Front of House 449

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. . Takeout For Good. Aramark Creates Safety Plans.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Perfect Daily Grind

JUNE 13, 2025

London, UK) Tue, 10 Jun – China’s Cotti Coffee signs MoU with Rwandan government to boost production and exports. Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week. Editor’s note Best of Panama (BoP) is always guaranteed to grab headlines, but this year’s competition was especially newsworthy.

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2025 Point of Sale Café 2024 145

Culinary Cues

APRIL 29, 2024

And the industry accepts that there will be polarized relationships between the front and back of the house, a lack of mutual respect, and sometimes gut-wrenching relationships between the two. I’m sure it’s true in many industries, but let’s just focus on the business of restaurants.

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Front of House Back of House Training Customer Service 320

7 Shifts

APRIL 23, 2021

Unemployment benefits—augmented by federal government support—are providing security that restaurants have not been able to over the past year. Imagine if you were furloughed from your job then offered it back with more responsibility and less pay; you probably wouldn't be in a hurry to return to that job either.”.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Social Hospitality: Restaurants

MAY 6, 2020

Four Seasons New York: Housing Healthcare Pros. We are committed to providing relief to medical staff and others who are on the front line of this global battle against COVID-19 as well as the volunteer organizations on the ground serving local communities,” said Bill Hornbuckle, Acting CEO and President of MGM Resorts International.

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Hospitality Airlines Healthcare Hotels 388

EATER

NOVEMBER 11, 2020

Where is the conscience of this government, of this social system to support people? It’s a matter of extinction,” the chef and restaurateur Pim Techamuanvivit said when we first spoke in August. She kept her second restaurant, Nari, open, turning the six-month-old space in Japantown’s Kabuki Hotel into a takeout operation.

Cash Management 364

Cash Management Insurance Point of Sale Back of House 364

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

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Kitchen Safety Loyalty Program Delivery Customer Service 515

EATER

APRIL 26, 2021

They will come back in waves and on their timeframe. Not just like, I need one here, one there, but for a business owner, if you’re reopening and you’re getting your delayed projects back on track, you’re looking for 10 cooks. Many workers still don’t feel safe returning to work during a pandemic. But not right away.

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Back of House Front of House Hiring Hospitality 246

EATER

SEPTEMBER 21, 2020

The COVID-19 pandemic and the continuously volatile political environment have centered Americans’ focus on vast fissures in systems of government, capitalism, and inequality. Devita Davison, executive director of FoodLab Detroit, has long advocated for an equitable and sustainable restaurant industry. She still sees a lot of work to do.

Food 364

Food Front of House Government Small Business 364

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. As a result, the final rule provides clear guidance in this significant area of the law. ” Chairman Ring was joined by Board Members Marvin E.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

EATER

SEPTEMBER 11, 2024

Lille Allen Six chefs and restaurant owners from across the country explain why restaurants feel so expensive right now, and how they’re coping with high prices and customer complaints Dining out involves calculating the intangible: What is hospitality worth to you? We recommend new places with caveats. The food was great,” we say, “but.”

Pricing 363

Pricing Back of House Food Order Front of House 363

7 Shifts

JANUARY 23, 2024

A patchwork of federal, state, and local laws regarding labor, overtime, payment of tipped workers, and more are what govern restaurants. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

EATER

JULY 1, 2021

With very little warning, New York and Pennsylvania have rolled back mandates that made it possible for restaurants and bars to survive the pandemic. But as city and state governments proclaim the pandemic over- ish, some of the loosened liquor laws that helped restaurants turn a profit and remain open are being reversed.

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Restaurant Law Government Back of House Email Marketing 246

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off. 71 percent rely on delivery for 11 percent or more of sales.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

EATER

APRIL 29, 2021

Two weeks in a Korean quarantine facility took my sense of time, space, and rational thought — but never my appetite We’ve all experienced some form of isolation over the past year due to the COVID-19 pandemic — either sanctioned by the government or by personal choice. I slept on the floor and was not allowed to leave, even for exercise.

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Back of House Government Travel Take-out 301

EATER

MAY 28, 2020

Now, Tate is staying in a spare room at his mom’s house in Philadelphia. Without brick-and-mortar locations, deep pockets, or much government assistance, pop-up chefs face unique challenges during the pandemic. Leigh-Ann Martin chats with guests at one of her pop-up dinners. Dahli Durley. It’s not about that.”.

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Front of House Kitchen Safety Events Dine-in 256

EATER

FEBRUARY 25, 2022

Although erasure and government-sanctioned assimilation policies have largely buried First Nation contributions to the food culture, their influence remains in the farm-to-table practices of chefs, restaurateurs, bakers, distillers, foragers, and brewers today. Over the course of 1,000 miles from the U.S.-Canada

Hotels 246

Hotels Front of House Seasonal Menu Fine Dining 246

7 Shifts

NOVEMBER 17, 2021

Kitchen items should be counted separately from the front-of-house and bar inventory. Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) avocados in the stock room. Table of Contents.

Inventory 370

Inventory Management Management Point of Sale 370

SpotOn

FEBRUARY 26, 2025

Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins.

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License Point of Sale Insurance POS 90

EATER

AUGUST 19, 2020

When an escape to a rural Vermont cabin means scenic beauty, isolation, and hopefully outrunning the stubborn ghost of a five-pound roast chicken that’s been haunting you for weeks. Clio Chang is a freelance writer based in Brooklyn. When not traveling alone, she covers politics, culture, and more. I ate that chicken for weeks.

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Small Business Front of House Back of House Take-out 284

Modern Restaurant Management

FEBRUARY 21, 2020

The James Beard Awards are governed by the volunteer Awards Committee. Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Sushi Maki Ocean Tempura.

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Brewery Design Food Supply Equipment 348

Modern Restaurant Management

MAY 12, 2020

" "It's going to be a long road back to normal," said Steven Hall. "Even "Even with government loans, restaurants will still struggle to pay past due invoices, rent, and other expenses. Dining Bond Goes Global. Restaurants are a vital part of our communities and our lives.

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Mobile Ordering Online Ordering Food Order Hospitality 376