Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

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Front of House Mobile Ordering Loyalty Program Back of House 528

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Online ordering and delivery apps.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 26, 2022

On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. To ensure that you’re catering to all types of customers, offer take-home meals and/or cocktails kits if possible. Prix fixe menus can help increase sales and lighten the load on your kitchen staff.

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Social Media Seasonal Menu Advertising Events 563

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

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Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

NOVEMBER 27, 2024

AI usage has also skyrocketed, primarily in the back-of-house. Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent).

2025 221

2025 Loyalty Program 2024 Back of House 221

SpotOn

JANUARY 14, 2025

Restaurants weren’t always about exclusive reservations and expertly fused small plates.   “Back in the day, you were served a restorative—a soup made from barley and onion with beer or whatever herbs you had at the time,” says Gordon. ” Renee Gordon is no historian.

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Front of House Operations Back of House Seasonal Menu 98

Modern Restaurant Management

JUNE 12, 2024

Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction.

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Seating Mobile Ordering Customer Service Customer Experience 140

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

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Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

ChowNow

MAY 16, 2025

Its where potential customers decide if they trust you enough to place an order, reserve a table, or recommend you to a friend. Its where potential customers decide if they trust you enough to place an order, reserve a table, or recommend you to a friend.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Squirrel Systems

FEBRUARY 3, 2025

At the end of the day, share the results both in-house and on social media to let everyone know which team’s dish was the most popular, just like the real game. Provide family-sized or catering platters that combine classic favorites like pizza, wings, and nachos.

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Social Media Point of Sale Email Marketing Back of House 80

EATER

MAY 26, 2021

The Handy Landing Tea Room and Store in Weirs Beach, New Hampshire | weirsbeach.com. For the first half of the 20th century, hungry travelers couldn’t do better than a roadside tea room. If you happened to be traveling from Washington, D.C. Lucky for you, it’s Sunday, when the restaurant offers 75-cent dinners of fried chicken or Smithfield ham.

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Back of House Advertising Travel Small Business 329

EATER

MAY 9, 2023

Ria Osborne How to throw the ultimate restaurant wedding — plus, how one restaurant couple is doing it right For the couple who loves food, having a wedding in a restaurant makes sense: The food, the drinks, and the ambience are all right there, without having to roll the dice on an unknown caterer. That dish you crave so badly?

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Back of House Events Front of House Beverage 246

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. SpotOn Secures $60M Funding. SpotOn Transact, Inc. secured $60 million in Series C funding.

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Serving White Paper Food Recycling 517

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors.

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Franchising Franchise Fast Casual Point of Sale 508

EATER

DECEMBER 15, 2021

Lots of the houses had little trains you could take [through the cellars] that were reminiscent of something you would have seen at Disney World,” remembers Christian Holthausen, a French-American strategic consultant in the wine & spirits industry, of his early career in Champagne in the 1990s.

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Back of House Tourism Hotels Vineyard 284

Modern Restaurant Management

DECEMBER 13, 2019

This edition of MRM News Bites features NLRB, IHOP, Fourth, Ordermark, Chica’s Tacos, Thanx, Chowly and EZCater, Corner Bakery, Fountainhead Taproom and PourMyBeer and Epson America. NLRB Approves McDonald's Settlements. The Board concluded that the settlements will provide a full remedy for all alleged substantive violations.

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Mobile Ordering Catering POS Customer Experience 251

EATER

SEPTEMBER 10, 2020

We were just plowing that money back into our business hoping this would grow,” he says. New business are most vulnerable to disruptions caused by COVID-19 This story was originally published on Civil Eats. He’s been looking for a company that can manufacture stronger packets ever since, but he still hasn’t found one. And it was growing.”.

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Food Catering Small Business Retail 217

EATER

MAY 3, 2022

Margaritaville” may be Buffett’s only number-one hit, but Margaritaville is a kingdom, and Buffett, its laid-back king. Such moves were mostly reserved for the best of the best, like De Niro, Dolly Parton, or Michael Jordan. Wastin’ away again in Margaritaville. Searchin’ for my lost shaker of salt. billion and $2 billion annually.”

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Back of House Front of House Dine-in 2019 246

Modern Restaurant Management

JULY 1, 2020

Review mentions of “Back-owned” (and related terms) also skyrocketed, up 426 percent, as people look to support and surface these businesses to the community. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

The Rail

JUNE 19, 2023

Automated clearing house (ACH) payments can be useful for diners who want to transfer directly from their mobile banking apps, not to mention it minimizes credit card fees. These methods not only reduce the friction associated with traditional payment methods but also cater to customers' preferences for quick and secure transactions.

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Dietary Restrictions Customer Experience Social Media Customer Service 147

The Rail

JULY 14, 2023

By Indiana Lee, Contributor Though your restaurant should have good food and a unique atmosphere, if your front-of-house (FoH) staff is not functioning and they’re unhappy at work, your patronage could suffer. However, it can be a game-changer for your front-of-house staff. This isn’t a relatively new piece of tech.

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Front of House FOH Employee Relations Back of House 130

Restaurant Clicks

OCTOBER 9, 2021

I’ll be back, and I suggest you give them a try as well! Kid Shelleen’s Charcoal House & Saloon. Located in the Trolley Square neighborhood, Kid Shelleen’s Charcoal House & Saloon has a cool and relaxed atmosphere. It can be tricky when you’re trying to find different food choices. Order Online.

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Back of House Front of House Fast Casual Online Ordering 148

Restaurant Clicks

SEPTEMBER 4, 2021

Make a Reservation. Make a Reservation. Located along Pittsburgh’s famous North Shore area of downtown, Hyde Park Prime Steakhouse is a giant restaurant that accommodates large parties of up to 125 guests while also offering special intimate dining experiences families and couples look for in a prime steak house.

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Seasonal Menu Fine Dining Front of House Back of House 148

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

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Back of House BOH FOH Front of House 52

Restaurant Clicks

DECEMBER 15, 2021

Scottadito Osteria Toscana Palo Santo Feast & Wine – Private Chefs & Events Resident Lux Hideout Room 24k Aska Olmsted Velvet Brooklyn Vinegar Hill House Sunday In Brooklyn. Palo Santo is a Pan-Latin restaurant located in the heart of Brooklyn between the Grand Army Plaza and the Old Stone House. Palo Santo.

Dine-in 133

Dine-in Seasonal Menu Back of House Website Management 133

Restaurant Clicks

DECEMBER 15, 2021

Surrounded by nature and various wildlife, the city is a place many choose to go back to time and time again. The dress code is casual, and it is walk-in only, with no reservations accepted. Make a Reservation. It is wise to make a reservation two weeks before you hope to visit, as spaces fill up quickly. The Rabbit Hole.

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Back of House Reservations Website Management Front of House 136

Restaurant Clicks

OCTOBER 12, 2021

Map your vacation, set your reservations, pack your mountain gear, but most of all, enjoy my list of where to eat in Boulder, Colorado. Eatery Jax Fish House & Oyster Bar Efrain’s Mexican Restaurant Centro Latin Kitchen & Refreshment Palace Corrida Izakaya Amu. Flagstaff House Restaurant. Make a Reservation.

Online Ordering 140

Online Ordering Back of House Food Order Seasonal Menu 140

Restaurant Clicks

DECEMBER 9, 2021

You see, I went on a mission to search the city far and wide to locate all the best places to get pizza, and I came back with quite the list. Andrews Slice House Enzo’s Pizza and Grill Reds Pizza Pana Roma Pizza & Pasta New York’s Famous Pizza & Pasta Pizza Amore Ramon’s Pizza. Make a Reservation.

Online Ordering 132

Online Ordering Back of House Definition Reservations 132

Restaurant Clicks

NOVEMBER 13, 2021

City House. View this post on Instagram A post shared by City House (@cityhousenashville). Just north of Downtown in Germantown, City House is a sophisticated restaurant that has a great Italian-fusion menu. Just north of Downtown in Germantown, City House is a sophisticated restaurant that has a great Italian-fusion menu.

Back of House 142

Back of House Reservations Fine Dining Online Ordering 142

Restaurant Clicks

NOVEMBER 25, 2021

While the establishment comes with a laid-back vibe with no dress code, they do require reservations. Make a Reservation. There are many reasons that people come to visit the beautiful, sunshine-filled city of San Diego. This unique gem is located in Southern California, and it’s a place that visitors won’t easily forget.

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Fine Dining Front of House Reservations Sports 136

Restaurant Clicks

OCTOBER 26, 2021

Eat At Toast PJ’s Lager House Folk Detroit Al Tayeb Restaurant. You can choose from a list including the Voodoo Benedict, a house-made corn cake with chorizo, cheddar, two poached eggs, and ranchero sauce, or the Baja Benedict, an English muffin topped with guacamole, tomato, and two poached eggs. Make a Reservation.

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Website Management Fine Dining Back of House Online Ordering 143