Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience.

Technology 154

Technology Audits Franchise Franchising 154

Modern Restaurant Management

FEBRUARY 26, 2024

By choosing the best payment provider, negotiating the best rates and pricing structure, and auditing your monthly merchant statements, businesses can increase their profitability and improve their financial health for long-term success. Restaurateurs can also automate their routine statement audits with AI platforms.

Audits 118

Audits Franchise Franchising Pricing 118

Crunchtime

FEBRUARY 20, 2024

What’s the value of all the store-level work—tasks, audits, SOPs, and more—happening in each restaurant every day? All of the work done across every store is an opportunity to drive a great customer experience and impression about your brand.

Operations 127

Operations Audits Customer Experience 127

Modern Restaurant Management

FEBRUARY 14, 2023

It’s also wise to periodically offer live trainers who can explain details, share experiences, answer questions, and supplement online training. When you invest in modern training programs, your employees better understand (and comply with) safety and QA protocols and deliver safer experiences for guests.

Food Safety 180

Food Safety Kitchen Safety Loyalty Program Employee Relations 180

7 Shifts

AUGUST 2, 2023

Reporting and tracking: These capabilities allow managers to analyze tip distributions, identify trends, and generate comprehensive reports for internal auditing and tax purposes—all without having to make their own spreadsheets. Customer support: Evaluate the level of customer support offered by the platform.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

DECEMBER 3, 2019

Step 1: Audit Your Current Location(s) Before you start planning for your future, take a look at your past and your present. Still, you should conduct a thorough audit of your current restaurant(s) before expanding your business further. Instead, you’ll have to look to those with experience and knowledge of how to expand a franchise.

Franchise 368

Franchise Franchising Audits Point of Sale 368

Modern Restaurant Management

DECEMBER 29, 2022

Guest experience is more important than ever as a likely recession increases competition for business. An increasing number of brands are launching apps, and incentivizing customers to order through them. ” The coming recession will force a focus on experience to compete for fewer dollars.

2023 207

2023 Technology Back of House Customer Experience 207

Modern Restaurant Management

FEBRUARY 27, 2024

“Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience. As the survey suggests, inaccuracies can significantly impact customer trust and loyalty. One surprising aspect was the extent to which online inaccuracies lead to customer loss.

Online Ordering 166

Online Ordering Consumer Goods Customer Service Customer Experience 166

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Technology 179

Technology Operations Food Safety Kitchen Safety 179

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts.

Customer Experience 216

Customer Experience Consumer Goods Mobile Ordering Customer Service 216

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Are your staff sufficiently trained in how to handle your customers? Their customers may be able to check in with a credit card and “run a tab” across the entirety of the property.

Operations 134

Operations Loyalty Program Mobile Ordering Consumer Goods 134

Lavu

NOVEMBER 17, 2023

Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales. Despite industry challenges, efficient operations and customer engagement help fast-food chains thrive. Unique and trendy menu items, excellent customer service, and technology integration help attract and retain customers.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

Fast Casual 183

Fast Casual Customer Service Sustainability Customer Experience 183

Crunchtime

FEBRUARY 7, 2024

Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier. Pre-rush readiness check: many operators have found that getting certain work done just before a rush of customers can set up the store to be more successful and maximize their time and sales.

Operations 78

Operations Audits Cash Management Food Safety 78

Modern Restaurant Management

MAY 12, 2021

Restaurants and bars continue to creatively serve their customers in outdoor spaces amid concerns about the ongoing pandemic, and many are in the process of re-opening makeshift patios as weather warms. Auditing Your Outdoor Dining Space Before Permit Request. Repairing Your Space According to City Standards.

Outdoor 117

Outdoor Audits Fine Dining Food Safety 117

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 208

2024 Loyalty Program Cash Management Customer Experience 208

Modern Restaurant Management

JANUARY 24, 2023

What ORM Does For Your Business Online reputation management (ORM) is crucial for any restaurant that wants to keep a steady stream of customers coming in. ORM gives you direct access to customer feedback. Customers are more likely to give honest reviews to third-party sites than your own site or customer survey forms.

Social Media 189

Social Media SEO Website Management Audits 189

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Unclear communication leads to frustration and a less-than-stellar work experience. Does your restaurant have core values that guide the customer and employee experience?

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 170

2022 Food Supply Back of House Kitchen Safety 170

7 Shifts

MAY 1, 2024

They speed up your vouching process and help clear up any inconsistencies that could arise during the auditing process. This includes your cash, accounts receivables (sales you made to your customers on credit that can be paid in the short term), and your inventory. If that isn’t possible, then go for alternatives.

Cash Management 221

Cash Management Inventory Employee Relations Beverage 221

7 Shifts

JUNE 3, 2022

For the average restaurant, that means serving four more customers a day. Whether they're in school, have kids, or need time for auditions, restaurant workers can live the lifestyle they want outside the traditional 9-to-5. Does your restaurant have core values that guide the customer and employee experience?

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. We should never underestimate the importance of customer perceptions, expectations, and new ideas. Communication with customers and with employees is an essential part of leadership and management.

Cash Management 268

Cash Management Point of Sale Leadership Website Management 268

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

The Rail

NOVEMBER 2, 2023

If you’re an established restaurant owner, you likely know that the most severe of these changes tend to be required around summer and winter, when extreme weather can alter customer behaviors and expectations. However, first-time restaurant and bar owners might not be fully aware of what to expect when the snow starts falling.

Sustainability 52

Sustainability Seasonal Menu Audits Outdoor 52

Modern Restaurant Management

OCTOBER 19, 2022

When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement. Google’s goal is to create a great user experience by providing its users with high quality results so that they keep using Google. Another great opportunity to boost local SEO is when customers leave reviews.

SEO 181

SEO Social Media Website Management Online Ordering 181

Lavu

FEBRUARY 2, 2024

Proper food waste management is crucial in this regard, involving practical tips such as conducting a waste audit to identify areas where waste can be minimized. This helps reduce the use of disposable napkins and contributes to a more sustainable dining experience. billion tons wasted annually.

Waste 78

Waste Food Compost Audits 78

PathSpot

APRIL 1, 2024

This guarantees adherence to local and federal regulations and fosters confidence and trust among customers. Enhancing Customer Experience Prioritizing safety and compliance is pivotal in elevating the overall customer experience.

Food Safety 40

Food Safety Hotels Food Audits 40

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 184

2021 Fast Casual Mobile Ordering Guest Recovery 184

Modern Restaurant Management

DECEMBER 11, 2019

How is one to keep pace with these requirements, much less actually run a business that is not centered on regulations but rather, on producing great products and services along with compelling customer experiences? For clarity: ELM Customers are both internal and external.

Management 101

Management Management Food Food Safety 101

Marketing4Restaurants

FEBRUARY 16, 2023

Although automation is a good thing, we mustn’t forget that having good staff with a warm smile to interact with customers is still a better choice. #5 Meaning it depends on how the people in your area spend and what experiences they prefer or are interested to try out. Don’t forget to check out our free Restaurant Website Audits.

2023 52

2023 Front of House Customer Experience Fine Dining 52

7 Shifts

FEBRUARY 14, 2022

Remember, not all restaurants are affected in cities and states with Predictive Scheduling requirements, so it's essential to audit your locations if you're in an area with these laws. Predictive scheduling yields a more respected and well-rested workforce, which is good for the employee and customer experience as well.

Restaurant Law 370

Restaurant Law 2017 Retail Franchise 370

Sante

DECEMBER 7, 2020

As a restaurant owner, how often do you audit your menu to maximize profits? Keep the customer favorites year-round, but switch things up seasonally to offer just a few menu items that include popular or trending seasonal ingredients. Likewise, QR codes are becoming more essential for customers. A QR code can link to anything.

Menu 130

Menu Seasonal Menu Small Business Audits 130

Hot Schedules

JUNE 22, 2020

HotSchedules makes product enhancements to meet new city and state regulations that ensure customers remain compliant. Edits to Posted Schedule & Schedule Audit Report. The Schedule Audit Report provides documentation of schedule edits. Predictive Scheduling Comes to the Windy City and City of Brotherly Love. Right to Rest.

Audits 97

Audits Employee Relations Restaurant Law Customer Service 97

Bar and Restaurant Coach

SEPTEMBER 13, 2019

customer service excellence. Most operators are just not interested in someone coming into their venues busting bottles, yelling at staff and running off customers. The way we approach our clients is with kindness, humility, and a genuine intent to best serve the needs of our clients using all our tools and experience.

Bar 77

Bar Audits Coaching Inventory 77

Modern Restaurant Management

AUGUST 25, 2021

A 2020 study showed that while consumers rate their dining experience more positively when the restaurant has properly implemented green practices, their satisfaction with the restaurant’s environmental performance isn’t enough to offset poor service experiences. Third Priority: A Team-First Orientation.

Operations 159

Operations Ordering Sustainability Food Supply 159

Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. She also had a stint in public accounting at PwC in both audit and international SEC practices.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

Marketing4Restaurants

DECEMBER 6, 2021

Getting New Customers for your Restaurant. The top of this is to find new customers. You should be thinking about how to get new customers into your restaurant. A lot of chefs think of marketing as being dirty and would say “let’s just let the food speak for itself and let the customer come in”.

Marketing 98

Marketing Email Marketing Social Media Download 98