ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Bonus points if the interface is also customer-friendly, especially if you plan to use tablets for self-ordering or digital menus. Its a nightmare.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. A strong online presence means more visibility, more orders, and, ultimately, more revenue.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 9, 2025

This article explores their charm, global influence, and the key elements that fuel their success. Tech-savvy tools: Online reservations and ordering streamline service for busy guests. As of 2024, Paris alone boasts approximately 18,000 bistros, making up 10 percent of France’s restaurant scene.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article. For $14.99

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. This can include, mask wearing protocols, occupancy rules, socially distanced dining, Valentine’s day reservation instructions and more. Make Your Menu the Main Course.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

MAY 2, 2025

What to Include in Your Restaurant Newsletter Every email should have a clear focus, offer real value for your readers, and include a natural call to action that makes it easy for them to take the next step, whether thats placing an order, making a reservation, or planning a visit.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

ChowNow

MARCH 14, 2025

Restaurant operations management is the art and science of keeping a restaurant running smoothly, creating order in a naturally chaotic environment. Successful restaurant operators use data-driven ordering, reliable supplier relationships, and waste-reduction strategies to keep inventory lean without sacrificing quality.

Operations 195

Operations Management Management Front of House 195

ChowNow

MARCH 28, 2025

It allows AI to understand and respond to human language, which is how virtual assistants can answer customer questions or take online orders. These botsoften built into your website or online ordering platformcan handle tasks like: Taking reservations Answering FAQs (Are you open on Mondays?)

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JULY 13, 2020

Most restaurants have a server based POS system that does not allow for easy access to a customer’s past orders. Once reserved for the Fortune 500, the democratization of AI makes it possible for businesses of all sizes to take advantage of its benefits. Still taking payments the old fashion way? This includes restaurants.

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. Its significantly more cost-effective to keep your regulars walking through the door than it is to get a new customer every time you take an order.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays.

Customer Service 465

Customer Service Reservations Specials Training 465

ChowNow

APRIL 11, 2025

Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

ChowNow

MAY 16, 2025

If your site is clunky, hard to navigate, or missing basic features like a prominent online ordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. When the server initially comes to the table, drinks should be ordered. Within ten minutes of ordering the drinks, food should be ordered.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

JUNE 4, 2021

Blog posts and articles on new menu items and promotions as well as videos on topics such as recipes or sourcing of ingredients and photos showcasing mouth-watering culinary creations are all opportunities for restaurants to create unique content that improves search rankings and helps them stand out from the competition.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

MARCH 31, 2020

Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges. In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack.

Website Management 509

Website Management Retail Small Business Online Ordering 509

ChowNow

APRIL 25, 2025

In this article, you will learn: How to turn in-store and online ordering guests into email subscribers What incentives and touchpoints actually grow a valuable restaurant email list How to automate your email marketing so it works while you sleep Lets start with why email still matters in the age of algorithms.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

ChowNow

JUNE 5, 2024

In this article we will walk through strategies for growing the number of restaurant reviews on your Google profile, and how you can leverage this feedback to boost loyalty and attract new diners. Check out this related article to learn how to master local search marketing.

Email Marketing 394

Email Marketing Social Media Website Management Online Ordering 394

Culinary Cues

DECEMBER 3, 2022

My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. A light day in terms of events, but the restaurant is capped on reservations. Any shorts on the produce order, Dean?”

Back of House 435

Back of House Hotels Front of House Book 435

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Additionally, restaurants will experience a significant shift in technology and customer service.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

MAY 30, 2025

This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Culinary Cues

MAY 12, 2022

It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. Restaurants need to take a hard look at what they serve, how they serve it, and what they are able to charge in order to EARN a profit. CAFÉ Talks Podcast.

Pricing 442

Pricing Consumer Goods Training Small Business 442

Culinary Cues

AUGUST 31, 2024

Now, that’s a tall order, but unless a mission can do this than the process of developing it is an exercise in futility. “A A good mission statement is effective in acting as a guiding light for the way in which a company conducts itself. Restaurants with a clear, “bought into” mission statement are successful. Choose wisely.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Culinary Cues

JANUARY 20, 2024

Make your coffee experience comparable to that appetizer, entrée, or dessert. [] PRICE YOUR WINE BY THE GLASS AS A GATEWAY A five-ounce pour is fine, but make sure your list is comprised of wines that match the quality of your restaurant and are promoted and priced to entice guests to order a bottle next time.

Fine Dining 449

Fine Dining Back of House Food Truck Pricing 449

Culinary Cues

DECEMBER 11, 2023

The conversation evolved around local news and gossip, and alcoholic beverages were reserved for bars scattered throughout the community. Looks like you need to order some more”, I said as a way to state the obvious. “No, Ah, but the food and conversation were consistently good, plentiful, and in-expensive.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

Culinary Cues

APRIL 1, 2024

I picked up the clipboard holding an overview of restaurant reservations for the night as well as a stack of banquet orders that will tax the system until well after midnight. He ordered food at all hours with uninspired requests for poached eggs and peanut butter and banana sandwiches.

Back of House 421

Back of House Kitchen Safety Hotels Front of House 421

ChowNow

JULY 17, 2024

In this article, we’ll walk through a comprehensive guide on how to write an operations plan for your restaurant, complete with examples. Server: Take orders, serve food and beverages, and provide customer service. Host: Greets customers, manages reservations, and handles seating arrangements ( Host job description ).

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Culinary Cues

JANUARY 15, 2024

Walking over toward the bakeshop I hear Jake respond to a server’s question regarding timing until her order is up. And then I catch the sound of plated orders sliding down the stainless shelf of the pass. Lookin forward to kickoff tonight – lots of reservations. Inch by inch, order by order, dish by dish until we’re finished.

Front of House 318

Front of House Food Order Back of House Café 318

Culinary Cues

FEBRUARY 26, 2024

The steak was returned (under-cooked and not the medium rare the guest had ordered). With a friend in tow, you made a reservation at a noteworthy new restaurant in town. You and your friend ordered a sampling of different menu items and bite after bite you were struck with a barrel full of emotions.

Food Order 417

Food Order Presentation Café Waste 417

Modern Restaurant Management

APRIL 1, 2020

This article will explore various options open to you and the steps you can take. Some contest rules specify that if the contest is terminated, the sponsor reserves the right to award the prize(s) to winner(s) from among the eligible entries received prior to the termination.

Reservations 362

Reservations Restaurant Law Presentation Consumer Goods 362

Modern Restaurant Management

AUGUST 22, 2023

In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today. But, your point of sale data tells you these guests are ordering drinks and appetizers, but not staying for dinner.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

7 Shifts

JULY 24, 2020

You have countless things to do and countless people to please, and while orders might be low now, it won’t be long before it feels like you’re just surviving through shifts. Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company. ?? Goodreads: 4.23 Let’s face it, restaurant management is a tough job.

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

APRIL 18, 2023

Ordering a pie here is a slice of Americana. Get to know them, treat them extra special, celebrate their reservation, go beyond friendly and be their friend. Chez Panisse Restaurant and Alice Waters are credited with beginning the farm-to-table movement in Berkeley, California. A compelling, relevant tale. A story worthy of a movie.

Food Truck 386

Food Truck Back of House Education Training 386

Culinary Cues

APRIL 22, 2024

Or maybe, as is being done in NFL football stadiums now, restaurants should simply charge a lease fee for the right to make a reservation. Charge what you need to charge but at the same time invest in building great experiences from the moment a reservation is made until the coffee is poured and the check delivered.

Consumer Goods 344

Consumer Goods Pricing Hospitality Customer Experience 344