ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

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2025 Technology Loyalty Program Mobile Ordering 195

7 Shifts

OCTOBER 22, 2024

From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. If your website isn’t optimized for mobile, you could be losing out on potential customers. This way, you won’t need to code your site from scratch.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. Local restaurant SEO is the best way to attract new customers, and its easier than you thinkyou dont need to be a technical expert to start seeing real results.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Consider limiting bathroom capacities for both employees and customers to reduce person-to-person proximity.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

ChowNow

APRIL 11, 2025

Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Bonus points if the interface is also customer-friendly, especially if you plan to use tablets for self-ordering or digital menus. For staff, it means faster table turns and fewer logjams around the POS.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. High-end restaurants can charge more for the experience, leaving wiggle room for a higher food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Hiring the right people can make or break your business.

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Leadership Management Management Operations 195

Modern Restaurant Management

DECEMBER 17, 2019

Eatertainment is defined as “a guest experience that involves food and/or beverage dining before, after, or during other activities.” ” The “eatertainment” concept emerged in the early 2000s due to the rise of the experience economy, as mostly millennial consumers prefer experiences over products.

Entertainment 442

Entertainment Customer Experience Seating Beverage 442

Culinary Cues

JANUARY 3, 2023

How we greet and welcome people into our fold does have an impact on the quality of the product and experience we offer. Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I asked her what made her food so special?

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

JULY 31, 2020

The same intensity will also mark what the restaurant bankruptcy “industry” as a whole will experience in the second half of 2020, through at least, the middle of 2021. Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way.

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

APRIL 2, 2020

Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. new customer base during and even after the quarantine ends. Restaurateurs create amazing dining experiences. Build Your Skills.

Social Media 488

Social Media Small Business Customer Service Cash Management 488

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform.

Food Safety 511

Food Safety Front of House Back of House Seating 511

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MAY 30, 2025

When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. Encouraging repeat visits from loyal customers? Or bring in a wave of new customers who havent tried your place yet?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

ChowNow

FEBRUARY 28, 2025

Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. This is what we discuss in this article. These machines allow customers to order food without talking to anyone until the moment of collection.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

JULY 16, 2020

Consider the following: Facebook : Popular with baby boomers and Gen Xers looking for engaging content such as photos, videos, and articles with links. Answer the demand by sharing pictures and videos that emphasize your restaurant’s appeal not just as a place to eat but as a place worthy of an experience.

Social Media 505

Social Media Coupons Download Entertainment 505

Culinary Cues

SEPTEMBER 30, 2024

From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. Yes, we are happy to sponsor your little league baseball team, now how, in turn, can you help to fill the seats in our restaurant?” Do the math.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. Click here for more information. “We know from other countries that this crisis will end.

Seating 431

Seating Loyalty Program Small Business Email Marketing 431

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 12, 2020

Can you have an outdoor patio with seating? These questions and many more are no-brainers for local construction professionals who know the local laws, rules, and regulations and have experience with passing local inspections and avoiding expensive fines for code violations or redesign costs. What type of fireproofing is required?

Restaurant Law 433

Restaurant Law Equipment Hiring Design 433

ChowNow

JULY 17, 2024

In this article, we’ll walk through a comprehensive guide on how to write an operations plan for your restaurant, complete with examples. This could include providing exceptional customer service, maintaining high food quality, ensuring a clean and safe environment, and maximizing efficiency.

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Curry Up Now Adds Incentives LTO.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. For McDonald’s, Sweetgreen, and others, reducing seating means chains can open smaller stores, saving on expensive real estate, especially in urban areas. Cost no longer seems to deter customers.

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Fast Casual Food Food Order Mobile Ordering 290

Restaurant Business

JUNE 5, 2025

Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats. The experience is available with a spirit-free beverage pairing, and the restaurant’s website notes that the chef is “over five years sober.” Get today’s need-to-know restaurant industry intelligence.

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Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

OCTOBER 31, 2019

If you are reading this article you are one of the brave. Allow Customers to Make Reservations Online. Adding a simple widget like Open Table’s Make a Reservation for customers brings several advantages. First and foremost, it is an almost guaranteed seating. Promotions help get first time customers in the door.

SEO 318

SEO Social Media Email Marketing Point of Sale 318

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. The restaurant seats about 120, and half of the tables are outside. Right now we feel like a fulfillment center: You put the food in the bag and send it out the door.”

Front of House 325

Front of House Back of House Guest Recovery Loyalty Program 325

ChowNow

JULY 30, 2024

Sales revenue reflects your restaurant’s ability to attract and serve customers, serving as a foundation for many other financial calculations. Average Check Size Average check size measures the average amount spent by customers per visit. Calculate this metric by dividing Total Sales Revenue by Number of Customers.

Cash Management 195

Cash Management Point of Sale Inventory Loyalty Program 195

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. Managing this transition effectively is a must to ensure customer satisfaction and meet customer expectations.

Loyalty Program 219

Loyalty Program Customer Service Social Media Customer Experience 219

Culinary Cues

FEBRUARY 20, 2024

Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. You may find restaurants that have been around forever and have built a loyal return customer base and yes this is important and comfortable.

Coaching 442

Coaching Small Business Café Entertainment 442

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. This could be a good choice if you find a business that is already established and has a loyal customer base. These elements need to work together to ensure your customers understand what you're about.

Bar 370

Bar License Email Marketing Customer Service 370

Future Food

MARCH 5, 2025

Well before the architect or interior designer is engaged, the strategy for the project should be robustly structured with key strategy drivers that shape the food and hospitality experience for the target market. Competitive Market : understand where you sit within the competitive landscape and take advantage of gaps!

Fast Casual 78

Fast Casual Fine Dining Customer Experience Dine-in 78

Lavu

MAY 23, 2025

Whether you’re a first-time entrepreneur or expanding into the deli space, this article will help you start strong. If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. Is it near a business park?

2025 78

2025 Employee Relations Tip Distribution POS 78

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help. Dressing / sauce containers.

Delivery 366

Delivery Front of House Back of House Online Ordering 366