Remove Airlines Remove Seating Remove Take-out
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Five Digitally Disrupted Industries to Study as Restaurants Make the Shift

Modern Restaurant Management

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes.

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Where Is Surge Pricing Headed?

Modern Restaurant Management

. "While third-party delivery companies were expected to commoditize food like airline tickets, the opposite happened: people became more attached to their favorite brands. Food is visceral in a way that airline seats aren't. What should other restaurants take away from that as a cautionary tale?

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Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

7 Shifts

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. What is Restaurant Revenue Management? A tense atmosphere.

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Are airlines starting to offer better coffee?

Perfect Daily Grind

However, it’s undeniable that convenience has historically been a priority for airline coffee, with quality and taste generally taking a back seat. In recent years, a growing number of airlines have begun to invest in the coffee they serve to their customers, both in terms of sustainability and quality.

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Inspiring! 3 Restaurants Show How they Adapted During the COVID-19 Pandemic

7 Shifts

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. If you haven’t been out to see us yet, what are you waiting on, Mary?? No mingling with other tables.

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Contactless Gives Guests Control of Their Own Experience

Modern Restaurant Management

This includes: Self check-in, table alert, and self-seating to expedite the entry process. Managers will wear smartwatches that provide alerts in real-time from check-in to check-out, allowing expedited service and guest response, and providing the ability to monitor the restaurant flow for a seamless guest experience.

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The Experience Paradox

Modern Restaurant Management

and then five minutes later, he storms out because we can’t seat him right away. Here are three actions leaders can take now: Step One: Know Who You Are and Where You Are Going. Recall the 2017 United airlines incident that resulted in a bloodied passenger being forcibly removed from the plane.