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Is the Customer Always Right?

Modern Restaurant Management

“We want to take care of the customer—that’s super important, but if a customer is being uncivil, rude and aggressive, you also really need to make sure that you have the employee’s back." To learn more about the survey results, Modern Restaurant Management (MRM) magazine reached out to Dr. Baker.

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10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

JetBlue and United Airlines: Free Flights for Medical Volunteers. Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19. “I Omni Hotel Dallas: Inspiring with Words.

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10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

JetBlue and United Airlines: Free Flights for Medical Volunteers Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19. “I A few weeks ago, however, the Omni’s messaging took on a different tone.

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Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

7 Shifts

It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. It's now becoming more common in the restaurant industry because restaurants embody many of the same business characteristics of airlines and hotels that made revenue management so successful.

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Coffee News Recap, 5 May: WAC confirms more national competition hosts, Vietnamese robusta production set to fall to four-year low & other stories

Perfect Daily Grind

Visitors can now apply to attend the event, which will take place from 22 to 24 June at the Athens Metropolitan Expo centre. Next year’s National Coffee Association convention to take place in Nashville, Tennessee. Competitor registration will open soon, and the competition will take place at MICE from 17 to 19 August 2023.

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Restaurant Success: Insights from Industry Expert Chip Klose

Chowly

By mastering controllables, setting precise revenue targets, and adopting strategic thinking, independent owners can take control of their profitability. Drawing parallels with other industries, he emphasizes the prevalence of dynamic pricing in sectors like hotels, airlines, and everyday commodities.

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Are airlines starting to offer better coffee?

Perfect Daily Grind

However, it’s undeniable that convenience has historically been a priority for airline coffee, with quality and taste generally taking a back seat. In recent years, a growing number of airlines have begun to invest in the coffee they serve to their customers, both in terms of sustainability and quality. Competitive advantage.

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