Modern Restaurant Management

NOVEMBER 5, 2024

Soft skills such as empathy and teamwork are major factors in maintaining a positive, supportive environment. or “How would you handle that situation differently now?” It was the weekend before Christmas, the store was packed, and two of my teammates were visibly stressed to the point of near tears.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

JANUARY 30, 2025

Social media platforms such as Instagram and TikTok now dominate, enabling brands to connect directly with consumers through personalized, engaging content. Shoppers now care about the story behind their food, from sourcing to environmental impact, and value-driven branding has become essential.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

MARCH 25, 2025

Yet, too often, new multi-unit leaders are thrown in the deep end and left to “figure it out” without structured support. As an MUL, this hands-on style becomes a liability because now they must manage leaders, not operations. Most will flounder without mentorship, training, and structured support. The result?

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

JUNE 11, 2025

They want to support brands that feel real, socially responsible, and aligned with what they care about. Long-standing brands already have strong stories; it’s about telling them in ways that connect now. That includes sourcing practices, workplace culture, and how you support your team. Gen Z approaches food differently.

Marketing 251

Marketing Social Media Customer Experience Consumer Goods 251

Modern Restaurant Management

DECEMBER 16, 2024

Focus on: Conducting Year-End Check-Ins : Host informal one-on-ones to learn more about employees’ experiences and challenges over the past year and their future goals so you can support their success. Plan for Tax Season Tax season can feel daunting, but preparation now makes it seamless later.

2025 449

2025 Restaurant Law Audits Recruiting 449

Modern Restaurant Management

FEBRUARY 14, 2025

Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility. Digital Payments Enabling Seamless, Smart Mobility Travel payments are undergoing a revolution, with card-based payments unlocking new levels of convenience.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

DECEMBER 17, 2024

Much of that confidence comes from focusing on stronger employee benefits—like mental health support—and rising wages. Consumers are gravitating towards options that support wellness but aren't overly restrictive. Now, this revolution is extending to the back-of-house. Now, the process is fully digitized.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

ChowNow

JANUARY 27, 2025

Entire neighbourhoods have been uprooted, leaving families displaced and communities in need of urgent support. Our goal is to shine a light on the incredible efforts of our partners and how theyve rallied to support their neighbours during this challenging time. Were honored to contribute to their tireless efforts.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

APRIL 3, 2025

She’s now opening a second location and plans further expansion in the southeast. All of that has given me great connections to be able to support various community and school programs throughout the city. ” Exceeding expectations, the location generated more than $1 million in just seven months.

Presentation 450

Presentation Franchising Franchise Online Ordering 450

Modern Restaurant Management

JANUARY 9, 2025

Winter is here, and patios that once buzzed with life are now feeling the chill. Check if gas units are portable or hardwired, and ensure your electrical system can support the electrical load necessary for one or multiple units. Start by assessing your current setup.

Outdoor 386

Outdoor Brewery Seating Small Business 386

Culinary Cues

DECEMBER 16, 2024

Team celebrates strengths and supports those who are weak in a specific area. When an organization models, expects, supports, trains to, and evaluates performance with excellence in mind then it quickly moves from some obscure goal that may or may not be realized, to a way that everyone exists. When team exists, then trust is present.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

Modern Restaurant Management

MAY 15, 2025

What was your journey into the food industry and how does your previous business experience translate to what you do now? Over time, I transitioned into the fast casual space, where I now lead Fast Fresh Brands, which includes Bee Healthy Cafe and Nature’s Table.

Fast Casual 221

Fast Casual Food Franchising Franchise 221

Modern Restaurant Management

APRIL 9, 2025

For example, Pancheros now implements pick-up windows where needed, as our online business has grown rapidly due to the pandemic shifting people’s buying habits. In addition to the initial backing, there is ongoing support from the franchisor, which helps franchisees to stand the test of time.

Franchising 221

Franchising Franchise Loyalty Program Training 221

Modern Restaurant Management

APRIL 17, 2025

Now, restaurants across all categories recognize how these features protect their bottom line, especially with ongoing staffing challenges and inventory planning concerns." We’re continuing to support pending legislation like this in other states like California, Illinois, Nevada, and Florida.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

JUNE 3, 2025

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. What marketing messages are resonating with guests/potential guests now?

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

EATER

OCTOBER 21, 2024

Changing temperatures and weather patterns mean ingredients that were once common are now harder to come by , and sourcing ingredients from sustainable farms can often be more expensive. a piece, and now we’re up to around $2.65. There are more people now that do care,” he says. “My The environmental mission can come later.

Sustainability 328

Sustainability Sourcing Consumer Goods Seasonal Menu 328

Modern Restaurant Management

JANUARY 24, 2025

Why are these courses being added now and what is a broad overview of what they will cover? Now with induction I’m able to ask someone to sear off short ribs at 400F for four minutes on each side and braise it at 185F for six hours. Sustainability has moved beyond a trend and is now a mandate by our guests.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

MAY 23, 2025

How Restaurants Can Mitigate Third-Party Cybersecurity Risks With online ordering, on-demand delivery, and digital signage now the norm, there’s no turning back for the restaurant industry; the future is increasingly digital. The consequences are particularly severe for small businesses, which represent nine in 10 restaurants.

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. Now, I’m not sure we can do that anymore,” said Dr. ."

Airlines 508

Airlines Customer Service Hospitality Tourism 508

EATER

OCTOBER 31, 2024

In starting Comadre Panadería , which now has a permanent home in Austin, Texas, she wanted to “make food that I want to eat, that I miss, and that I hope can make other people feel good.” Indeed, customers who may not have grown up with conchas are now clamoring for them. That mutual respect and support creates a domino effect.

Consumer Goods 322

Consumer Goods Customer Experience Social Media Take-out 322

Modern Restaurant Management

JUNE 13, 2025

In many ways, the Change Maker serves as an extension of our management team support system, similar to a supervisor or a future manager. Right now, we’re giving the Change Maker "syllabus" a full refresh, shaped by feedback from the field and the voices of our Change Maker Advisory Group.

Sustainability 221

Sustainability Loyalty Program Leadership Food Supply 221

Culinary Cues

JANUARY 26, 2025

So, lets look at immigration through the eyes of the business of food from agriculture to food processing and on to the restaurants we all enjoy supporting. Now imagine what those eggs might cost without immigrant workers doing what most American workers would never choose to do. There are jobs and there are jobs. 50 per egg.

Food 446

Food Hotels Fine Dining Agriculture 446

Modern Restaurant Management

SEPTEMBER 12, 2022

Support a range of ordering scenarios and preferences. Now, customers can even order remotely from their own devices. Now, customers can even order remotely from their own devices. As these values shift, an advanced restaurant point of sale should support multiple methods for guests to place orders.

Technology 531

Technology Point of Sale POS Mobile Ordering 531

Modern Restaurant Management

DECEMBER 18, 2024

The question now becomes – how to make sense of that data and use it to elevate the dining experience. This is where we are heading, and I expect to hear lots of chatter about how AI, automation, and analytics partners can support restaurants on this journey to realize quicker time to value. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MARCH 31, 2025

Taking the time to solidify these elements now will help sustain your success as you expand. Building a Legal Strategy to Support Growth As your restaurant franchise grows, it can be easy to get caught up in the rush to expand and drive revenue.

Franchising 221

Franchising Franchise Restaurant Law Cash Management 221

Modern Restaurant Management

FEBRUARY 9, 2021

As we continue to move past the fallout from the pandemic there will be a growing reliance on technology within every aspect of the operation and companies can be ready to take advantage, but they must start now or be left behind.

2021 600

2021 Hiring Technology Recruiting 600

Modern Restaurant Management

JUNE 10, 2025

While this sounds like great news for the restaurant industry, it’s important to note that disposable incomes are under pressure right now and – despite continuing to spend on dining – the amount consumers are spending is modest. With the modal tip now 20 percent, excellent service directly boosts staff income and retention.

Consumer Goods 221

Consumer Goods Loyalty Program Dine-in 2025 221

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 20, 2025

Now, focus on the top ten items, which are likely the backbone of your menu and would have the greatest impact on your food costs if their prices were to rise. Whether it is rebates, equipment upgrades, or marketing support, these companies are often willing to provide added value to secure your loyalty. All you need to do is ask.

Operations 418

Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

JUNE 5, 2025

While technology can support these efforts, the first step is adopting a waste-reduction mindset across the organization. Those who act now will not only protect their margins but also position themselves for long-term resilience and success.

Waste 294

Waste Operations Food Sustainability 294

Modern Restaurant Management

FEBRUARY 5, 2025

Among the many ways the franchisee supports its restaurants is by helping make sure employees correctly filter and change cooking oil. With each deployment, a new team discovers how much better life in the kitchen is with one of the hardest jobs now being completely eliminated. The operation is so incredibly easy for our teams now.”

Kitchen Safety 221

Kitchen Safety Back of House Food Safety Technology 221

Modern Restaurant Management

MAY 8, 2025

These channels have become a breeding ground for must-try creations, and right now, unique textures and globally-inspired flavors are a buzzy combination. Creamy beverages are all the rage right now. Rubix’s protein base, for example, offers a versatile solution that can bring this idea to life across applications.

Social Media 251

Social Media Beverage Influencer Innovation 251

Modern Restaurant Management

MARCH 5, 2025

We could now make all our ice creams in a wholesale setting, allowing us to open additional retail locations with much smaller footprints and simultaneously reducing retail costs. This allowed us to diversify our streams of revenue and not just rely on our retail shops. Logistics and fulfillment must also be carefully planned.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

JUNE 12, 2025

Now, a major question lingers in the minds of many: will diners actually trust ordering directly from the store, or will they always default to the marketplace delivery apps they know? The truth is, even customers who love a restaurant and want to support it often hesitate to order directly. Some don’t know they can.

Delivery 221

Delivery Customer Experience Mobile Ordering Food Order 221

Modern Restaurant Management

SEPTEMBER 18, 2023

Everywhere you care to look, AI and automation can be found taking on critical roles and supporting restaurants, bars, cafes, and coffee shops still battling against labor shortages and rising inflation. Can you give me a live demo right now? The restaurant industry is undergoing a technology renaissance. If not, why not?

Technology 537

Technology Demo Take-out Food Order 537

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. Managers may struggle to justify staffing shifts if the sales cannot support the labor expense.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563