Culinary Cues

JULY 31, 2023

The article was my first to go viral allowing me to realize that so many chefs and cooks were looking for a structure that defines what it means to be a professional. My hope is that these are worthy enough of a space on your kitchen bulletin board or the chef’s office door. Anyway – use as you see fit.

Kitchen Safety 327

Kitchen Safety Back of House Front of House Food Safety 327

7 Shifts

OCTOBER 31, 2022

A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground. There are a few reasons for this: A business plan is typically the first thing any lender or investor will want to look at. You'll have a document to reference during the planning or opening of your restaurant.

Point of Sale 397

Point of Sale Back of House Document Download 397

Culinary Cues

DECEMBER 17, 2020

There are a number of reasons why restaurants fail – some are predictable and avoidable, while others can catch a business off guard. They just can’t survive the pain of lost business for months on end. A reduction in restaurant business leads to crop waste, unplanted land, and serious cash flow problems for farmers.

Uniforms 471

Uniforms Cash Management Brewery Consumer Goods 471

7 Shifts

JANUARY 31, 2024

As complex as the role can be, these responsibilities—both written and unwritten—are easier to manage with the right skills (and the right tools). You should expect to spend some of your time approving comps and monitoring staff's service quality to ensure they maintain high standards.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

APRIL 23, 2022

Now that I have your attention and you are back in your chair, let me explain. The margins are very tight, in fact they are so tight that most business savvy people would wonder why anyone would ever want to own a restaurant. So, if the cost of goods is not the chef’s responsibility, then where does the buck stop?

Food 385

Food Seasonal Menu Waste Point of Sale 385

Modern Restaurant Management

DECEMBER 4, 2023

First of all, setting such a standard gives the initial perception to visitors that you're savvy — your staff knows what’s going on and what to expect. First of all, setting such a standard gives the initial perception to visitors that you're savvy — your staff knows what’s going on and what to expect.

Customer Experience 192

Customer Experience Customer Service Technology Communication 192

7 Shifts

OCTOBER 12, 2022

This guide will cover some of the most popular methods for restaurant tip payouts, and offer some pros and cons for each so that you can decide what will work best for your establishment. There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

7 Shifts

APRIL 3, 2023

This is the base of wage inequality in the restaurant business. Often, tips earned by different workers, even those in the same position, can be unequal—based on party size, busy-ness, and sometimes, luck of the draw. It has left far too many of its workers to rely on food stamps —an irony that shouldn't go unnoticed.

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Culinary Cues

MAY 4, 2022

A retired NFL coach would rally his team before a game with the words: “Where would you rather be than right here, right now?” This is where you are right now. One would assume that you dedicated the time and effort to your education, otherwise graduation might not be within your grasp. Here you go!

2022 376

2022 Coaching Education Kitchen Safety 376

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Create Consistency with Your Operations. Keep Your Team Connected. Managing multiple restaurant locations is a good challenge to have.

Management 370

Management Management Document Hiring 370

Culinary Cues

SEPTEMBER 30, 2021

It’s time to accept where we are, listen and understand where we might be going, put aside our frustrations and begin to establish a working strategy that is based on what is inevitable. Yes, I’m talking about what it will be like in our restaurants from this point on and into the foreseeable future.

Food Supply 420

Food Supply Employee Relations Kitchen Safety Social Media 420

7 Shifts

JULY 16, 2021

So you want to open up your very own coffee shop. For your coffee shop to reach that status, it has to be done right. In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Find the Right Location. We're all here for it!

License 459

License Hiring Equipment Point of Sale 459

Culinary Cues

MAY 20, 2020

There is so much angst and uncertainty among the restaurant community right now. Change is too often implemented based on need or fear of not moving in a different direction. Neither one of these reasons seems to make business sense, yet they do fit in with the theory that failure to change is a sure sign of failure.

Kitchen Safety 338

Kitchen Safety Customer Experience Customer Service Education 338

7 Shifts

FEBRUARY 16, 2022

You pop by your flagship location to find staff scrambling, working two shifts at the same time. So you call up your downtown manager—and they have staff sitting around with no customers to serve them. Your drive-thru location? How to It Right the First Time. Understaffed, again. Frequently Asked Questions.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

Modern Restaurant Management

NOVEMBER 8, 2023

Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). There is a saying we often hear: “Staff training is key to creating consistency and having a successful business.” Even dress codes are more relaxed.

Recruiting 186

Recruiting Guest Recovery Advertising Food Supply 186

Modern Restaurant Management

MAY 16, 2024

On average, restaurant SEO campaigns can see a 500 percent ROI after three years , so there’s massive potential for you to use SEO to grow your restaurant. Make Sure Your Google Business Profile Is Optimized, Up-to-Date, and Active This is, by far, the most important part of your local SEO checklist as a restaurant owner.

SEO 167

SEO Social Media Customer Service Events 167

7 Shifts

JULY 30, 2021

With plenty of restaurants to choose from, you want to make sure yours stands out from the rest. You may have the finest ingredients, the friendliest staff, and a picture-perfect venue, but if your restaurant isn't getting noticed, all that hard work will go to waste. Have them take your followers through a shift in their life!

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

7 Shifts

FEBRUARY 12, 2021

Maybe it’s to take your grandmothers’ recipes to the masses. Maybe you want to share your love of tacos with the world. A place to call your own, perhaps? There are generally two ways to go about opening a new restaurant: buying an existing one, or starting from scratch. In this post, we’re going to focus on the former.

License 444

License Equipment Certification Information 444

7 Shifts

AUGUST 15, 2022

It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. It's just going to happen, and many are arguing that it's gotten worse since the pandemic.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. It will still cost you to run your own delivery. Join the Marketplace ??

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

MAY 24, 2022

Well, there is little that can be said to those who have caught the restaurant fever – you know, when that opportunity finally knocks, and you have your sights on a café with your name on it. Leave nothing to chance – no matter how small the task, put it on your list. Transfer those dates onto your calendar.

Café 387

Café Take-out License Small Business 387

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. You wake up, have a coffee, and decide that it’s a perfect day to go out for a nice brunch. And if that information isn’t there, people will go somewhere else.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

JANUARY 17, 2024

With not much time on their hands, the younger generations of adults don’t have much time to cook – with other sources of supplemental income keeping them busy 24/7. First, Segment Your Audience Your guests want you to know their lifestyle and consumers often feel frustrated when the buying experience feels impersonal.

Loyalty Program 184

Loyalty Program Mobile Ordering Customer Experience Back of House 184

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. According to a study by Panasonic , the percentage of restaurant businesses that consider themselves “tech-forward” doubled from 13% in January 2020 to 26% by August 2020. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

MARCH 10, 2021

These may be traits that come naturally to the best restaurateurs, but they can also learn some valuable habits to help them efficiently and effectively run a business and meet their goals. Keep Close Track of Your Finances The statistics can seem daunting. Most importantly, it will act as a roadmap to your financial success.

Management 370

Management Management Small Business Email Marketing 370

ChowNow

JUNE 12, 2024

In today’s competitive restaurant landscape, your online presence is more than just a digital storefront; it’s your direct line to hungry customers eager to place a takeout order, make a reservation, or discover their next favorite local dining spot. Let’s dive in! phone call, text, mail).

Ordering 78

Ordering Dietary Restrictions Online Ordering Food Order 78

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. In 2019, over 490,000 of those locations were independent, privately owned businesses. In 2019, over 490,000 of those locations were independent, privately owned businesses.

Fine Dining 469

Fine Dining Food Supply Customer Service Presentation 469

Modern Restaurant Management

AUGUST 16, 2022

When I read that more than half of restaurant operators said it will be a year or more before business conditions return to normal, and they expect food, labor and occupancy costs to impact profit margins in 2022, it made me think. Are my businesses back to normal? Yes and no. This was especially true growing up as a kid with dyslexia.

2002 192

2002 Delivery Consumer Goods Food Order 192

Modern Restaurant Management

DECEMBER 1, 2021

As with so many other areas of your business, your updates can significantly benefit from applying a little strategy to the process. We’re going to review a few of the key elements of a workable renovation strategy for your restaurant. Knowing the Right Time. Review when your busiest periods are.

Front of House 194

Front of House Back of House Customer Experience Equipment 194

Modern Restaurant Management

MARCH 25, 2022

To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu. While the adoption of QR codes ramped up gradually, they became ubiquitous during the pandemic as people relied on their phones to do business. QR codes are nothing new. At least 63.6

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

Modern Restaurant Management

OCTOBER 28, 2021

Instead, they’re busy working through labor issues and trying to figure out how to keep their doors open, sometimes leaving the kitchen to take a backseat. When inventory management is done the right way, operators can reduce costs, reduce waste, and reduce the number of hours spent managing this important variable of their business.

Inventory 204

Inventory Management Management Waste 204

Next Restaurants

JUNE 4, 2024

Distinctive dishes, a cozy ambience, and staff that go above and beyond are probably the first things that spring to mind. In this article, we’ll explore how leveraging these technologies can not only improve customer relations but also drive business growth, making your restaurant a preferred destination for diners.

Technology 78

Technology Loyalty Program Social Media Customer Experience 78

Modern Restaurant Management

JUNE 22, 2022

What Harvard Beal founded in 1932 as a wholesale fish market evolved into a go-to waterfront dining destination and experience. They created “Beal’s at Home,” a direct-to-consumer service, shipping its lobsters via its website and through Goldbelly. What is the Beal’s story? Stu Snyder.

Seasonal Menu 186

Seasonal Menu Food Truck Consumer Goods Customer Experience 186

Sling

MAY 20, 2023

Organizational strategy isn’t just for big business anymore. Even a startup coffee shop or catering business needs to plan strategically if it wants to grow and thrive. But what exactly is organizational strategy, and why does your business need it? Why does your business need an organizational strategy?

Leadership 148

Leadership Customer Service Pricing Marketing 148

Modern Restaurant Management

JANUARY 23, 2024

What is your take on Restaurant Brands International (RBI) buying out Carrols, it’s largest franchisee? It’s definitely a big and bold move to make for any brand, but with full faith in their new direction, I’m sure they will see success. Is this a sign of things to come? Were you surprised? Why is this happening now?

Leadership 98

Leadership Consumer Goods Customer Experience Franchise 98

Modern Restaurant Management

AUGUST 8, 2022

Building and maintaining a successful restaurant business isn’t easy. But one thing is a universal truth: Without customers at your tables you will fail. According to Cisco, 96 percent of customers prefer a business that offers free WiFi. There are a thousand tasks in every day, and very few are planned.

Loyalty Program 174

Loyalty Program Social Media Email Marketing Point of Sale 174