7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

OCTOBER 1, 2024

Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. My staff can monitor orders from almost any location.

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. I have been fortunate to work with Sleepy Bee Cafe since its founding in 2013.

Certification 221

Certification Fast Casual Government Front of House 221

Modern Restaurant Management

DECEMBER 28, 2021

This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing. The COVID-19 pandemic has ushered in a lot of chaos and accelerated several trends within the restaurant industry. Just as one issue seemed fixed, another presents itself.

Franchising 492

Franchising Franchise 2022 Fast Casual 492

EATER

SEPTEMBER 9, 2024

Between now and December, cookbook publishers will churn out some 100 new titles in service of promoting better living through eating. Turn on your stoves!” they seem to shout. they seem to shout. Haul out those baking pans! Prepare to spend many hours contemplating the abyss of your Dutch oven!”

2024 352

2024 Book Influencer Take-out 352

ChowNow

JANUARY 27, 2021

Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024. Everyone on staff works hard to create a great dining experience. Give both the front-of-house and back-of-house their due by highlighting them in emails.

Email Marketing 370

Email Marketing Marketing Online Ordering Front of House 370

Restaurant Business

APRIL 23, 2024

When dining out, they rightfully expect that the food they order is cooked properly to a safe temperature and that the kitchen foods are prepared in is clean. RATIONAL’s iCombi Pro combi oven and iVario Pro intelligent tilt skillet help produce high volumes of cooked food without adding stress to the back of house.

Food Safety 279

Food Safety Equipment Kitchen Safety Food 279

Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry.

2023 294

2023 Front of House Customer Experience Customer Service 294

Black Box Intelligence

JANUARY 16, 2025

Comp Traffic Best Region: New England Best Segment: Family Dining Best Cuisine: Breakfast Worst Region: NY-NJ Worst Segment: Fast Casual Worst Cuisine: Sandwich The December 2024 Restaurant Industry Trends + A Year in Review 2024 saw many ups and downs. This combined average growth rate is stronger than any other month in 2024.

2024 52

2024 Point of Sale 2025 Front of House 52

SpotOn

APRIL 1, 2025

However, getting more guests in seats through outdoor dining can also come at a cost, both in time and money. Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Patios can be quite lucrative. Let's look at some ways to bring your inside to the outside. Live music.

Seating 98

Seating Outdoor POS 2024 98

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by the end of 2023.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. “Being nice to people goes for the people walking in the front door and the people walking in the back door.

Management 195

Management Management 2024 Leadership 195

EATER

OCTOBER 26, 2023

For excellent food to go along with the stunning beaches, center your dining in and around Phuket Town, perhaps Thailand’s most underrated food destination, with a few excursions for standout meals elsewhere on the island. Most visitors beeline for resorts and hotels that ring the coastline, which do deliver the goods for beachgoers.

Seasonal Menu 322

Seasonal Menu Hotels Back of House Front of House 322

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchising 471

Franchising Franchise Food Fast Casual 471

MBB Hospitality

DECEMBER 22, 2024

is projected to reach $353 billion by 2024, fueled by increased smartphone usage and consumer demand for convenience. Pandemic Acceleration COVID-19 restrictions led to a surge in online ordering as dine-in options were limited. According to a report by Statista , the online food delivery market in the U.S.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

POS 166

POS Bar Point of Sale Front of House 166

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

QSR Automations

JANUARY 22, 2024

Nation’s Restaurant News has unveiled its predictions for 2024 , encompassing everything from finance to the ever-evolving landscape of food & beverage. A key part of automating your restaurant is connecting your front and back of house; that’s where ConnectSmart® Host comes in.

2024 52

2024 Social Media Demo Front of House 52

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Chefs can accurately see the projections for fast-flow items, reducing the need to estimate.

2024 52

2024 Operations Front of House Social Media 52

SpotOn

MARCH 5, 2024

Independent restaurants can barely cover the cost of their front and back-of-house staff, let alone a dedicated marketing resource. With 90% of restaurant operators reporting their customers are more value-conscious than they used to be, restaurants need to build their brand and drive guest loyalty with value-driven incentives. "SpotOn

Marketing 115

Marketing Email Marketing Social Media Loyalty Program 115

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. In this article, we take a broad look at food service trends to know in 2024. Nearly 60% of people say that restaurant sustainability practices are somewhat influencing when choosing where to dine out. Use organic ingredients.

2024 52

2024 Food Compost Front of House 52

Apicbase

JANUARY 28, 2025

Before we dive into the challenges of the Autumn Budget 2024, lets step back and look at the bigger picture. But theres another side to consider: people are still dining out, ordering in, connecting with friends, and exploring new experiences. No one welcomes a tax increase. Because sometimes it takes a crisis to drive innovation.

2024 52

2024 Waste Inventory Hospitality 52

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. Special events have become a big reason for going out, making unique dining experiences more important than ever. This trend has held on in the last five years.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Black Box Intelligence

SEPTEMBER 26, 2024

Out of the Box: Monthly Restaurant Industry Update August 2024: Is This a Turning Point? Comp Traffic Best Region: California Best Segment: Fine Dining Best Cuisine: Chicken Worst Region: NY-NJ Worst Segment: Family Dining Worst Cuisine: Sandwich August marked a potentially pivotal moment for the restaurant industry.

Front of House 52

Front of House Point of Sale Guest Recovery Back of House 52

QSR Automations

APRIL 17, 2024

In today’s dining landscape, it’s not just about serving great food; it’s about creating memorable experiences for guests. In their latest report, Nation’s Restaurant News stated that a whopping 96% of operators said technology would be important for meeting key objectives in 2024.

Technology 52

Technology Front of House Back of House Social Media 52

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. From a legal perspective, Insurance : the pandemic highlighted the limitations of insurance policies. Workforce : COVID fundamentally changed the labor market.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

NOVEMBER 27, 2024

LAVU POS Review 2024 Comparing Features of Lavu and Clover Features of Lavu Lavu’s iPad POS system is tailored for restaurant operations. It supports dual pricing, letting restaurants set separate prices for dine-in and takeout orders to better manage revenue. User rating: 4.9/5. Pricing customized via consultation.

POS 78

POS Customer Service Mobile Ordering Loyalty Program 78

Lavu

NOVEMBER 27, 2024

Want to increase your restaurant’s profits by up to 100%? A modern Point of Sale (POS) system can help you do just that by cutting costs, reducing waste, and streamlining operations. According to the National Restaurant Association , tracking inventory properly can cut food waste by up to 10%, which directly boosts your bottom line.

POS 78

POS Loyalty Program Online Ordering Point of Sale 78

SpotOn

JULY 9, 2024

As seen in the chart below, G2 also recognized SpotOn as one of the POS leaders in the restaurant industry in 2024. Awards:  Leader, Highest User Adoption, Best Support - 2024 Rating: 4.5 / 5.0 Awards:  Leader, Highest User Adoption, Best Support - 2024 Rating: 4.5 / 5.0 The onsite training was very well done."

2024 52

2024 Point of Sale POS Online Ordering 52

Touch Bistro

AUGUST 11, 2021

With growing national pressure to increase the federal minimum wage in the U.S. hour, restaurant operators are starting to think about how they will adjust their businesses to a $15 restaurant minimum wage. The good news is that several states in the U.S. Will the Rising Restaurant Minimum Wage Affect Me? In the U.S., Georgia: $7.25/hour Kansas: $7.25/hour.

2021 98

2021 Restaurant Law 2022 Employee Relations 98

The Restaurant Times

JANUARY 27, 2022

Just a month ago, dine-in was showing signs of improvement. Global contactless payments are expected to increase from $2 trillion to $6 trillion by 2024 , according to estimates. With the latest wave of COVID-19 spreading rapidly, restaurant owners are considering how best to implement safety measures while controlling costs.

Fine Dining 52

Fine Dining Technology Point of Sale Online Ordering 52

Open for Business

OCTOBER 8, 2024

For restaurants, that means packed dining rooms, a surge in demand, and the potential for record-breaking revenue. Ease the pressure on your front-of-house staff while managing guest expectations and boosting your bottom line. But with these opportunities come unique challenges that can test even the most seasoned teams.

Dietary Restrictions 60

Dietary Restrictions Seasonal Menu Reservations Cash Management 60

Apicbase

JUNE 12, 2024

The National Restaurant Association’s Restaurant Technology Landscape report 2024 finds that 76% of operators say using technology gives them a competitive edge. Whether you’re running a fast food chain or a high-end dining experience, POS systems are the perfect way to streamline sales.

Technology 52

Technology Operations Point of Sale Online Ordering 52

Mad Mobile

MARCH 8, 2024

Restaurant industry experts have seen a massive shift in 2024 toward iPad-based POS systems. You may feel overwhelmed by the choices in front of you, but there are some factors that you need to consider first. Hardware At CAKE, we love the iPad platform for its stability and flexibility. In the kitchen, though, bigger is better.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40