Modern Restaurant Management

FEBRUARY 5, 2025

11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent. The average ticket size in Las Vegas (2024 host city) was up 26 percent as visitors splurged. Is Delivery Worth the Dollars?

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2024 Food Order Delivery Sports 311

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 283

Definition Loyalty Program 2025 Fine Dining 283

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. What’s more, innovations in food delivery, including drone technology and “dark stores,” facilities dedicated solely to fulfilling online food orders.

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2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

DECEMBER 26, 2024

Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. By adopting forward-thinking approaches, restaurants can thrive amid this challenging landscape.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). However, the best available coupon and fastest delivery time tied in second place.

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2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

DECEMBER 21, 2023

Ahead of 2024, we will share the all-too-common disasters that can strike restaurants from fires to civil unrest to water damage with pragmatic and proactive tips that can help curb the repercussions. Being in the restaurant industry is hard enough, but you can plan ahead for peace of mind in 2024. This article is not a template.

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2024 Kitchen Safety Cash Management Insurance 474

Modern Restaurant Management

SEPTEMBER 10, 2020

The UAV industry is on the cusp of an historic decade with on-demand drone delivery solutions taking flight. Both tech giants like Amazon and Alphabet as well as startups are rolling out new models of aerial delivery in a bid to appeal to consumers’ appetite for quicker, cheaper, on-demand delivery. A New Market Landscape.

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Delivery Consumer Goods Food Safety Food Supply 616

Modern Restaurant Management

MARCH 10, 2025

In our study, 35 percent of diners report increasing their takeout orders, and 28 percent use delivery more often. Younger consumers are leading this shift, with over half of Gen Z and 42 percent of millennials using delivery more often. Now, it’s table stakes. Digital transactions now make up 18.6 What drives app usage?

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Loyalty Program 2024 Customer Experience Consumer Goods 252

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

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2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Online Ordering and Delivery Platforms These days, online ordering isn’t just a convenience for customers; it’s an important financial asset for restaurants. Also rising?

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Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

JANUARY 30, 2024

So, what can the QSR industry expect in 2024? Takeout and dine-in usage jumped in Q4 and delivery traffic increased +14.0 Our survey supports the data: Half of respondents report ordering delivery at least once a week. Looking back at last quarter’s performance suggests the glass is proverbially half full. percent YOY.

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2024 Fast Casual Point of Sale 2023 405

Modern Restaurant Management

JUNE 28, 2024

The food delivery industry debuts in the ACSI with a score of 73 — significantly lower than both full-service restaurants and fast food restaurants. The group of smaller food delivery services outpaces major competitors with a score of 79. The ACSI Restaurant and Food Delivery Study 2024 is based on 14,604 completed surveys.

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2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

APRIL 17, 2025

A major milestone in our evolution came in October 2024 when Tock was acquired by American Express and began the process of working toward a unified future in hospitality with our sister brand Resy. Tock’s quick response allowed our partners to quickly adapt to a takeout and delivery model when indoor dining wasn't possible.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Americans fully embraced the art of going all in, making 2024 the year of ‘Doing the Most. Pro tip: up the protein

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Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

FEBRUARY 25, 2025

SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. Here, restaurants must ensure they provide accurate information, such as hours, contact details, and attributes like outdoor seating or delivery options. restaurant industry risks losing approximately $6.9

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SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 31, 2025

1 Squad Goals : OpenTable data revealed a 34 percent increase in parties of more than six on Galentine’s Day (February 13) in 2024, compared to the previous year.2 titled Chili’s and Texas Roadhouse: Full-Service Success in 2024. percent year-over-year during 2024. percent during 2024 and were up 4.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Restaurant Business

JUNE 12, 2025

Photo courtesy of Coco Robotics Here come the delivery robots.  About 1,000 Coco bots are currently making deliveries in Los Angeles, Dallas, Miami and Helsinki. Each bot has a capacity of 90 liters, or about six extra-large pizzas, and a delivery radius of 1 to 2 miles. They have completed more than 500,000 deliveries to date.

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Delivery Leadership 2025 Advertising 130

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

APRIL 1, 2024

Despite a general decline in dining frequency, families have shown resilience and an increased appetite for dining out, according to Revenue Management Solutions' Q1 Consumer Survey, “ Dining Dynamics in 2024: The Shifting Landscape of Consumer Tastes.” Delivery services are another area where families are leading the charge.

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Catering Fast Casual 2024 Customer Service 486

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

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2024 Sustainability Consumer Goods Food Supply 275

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

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Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top Innovation that’s important to the customer is personalized and serves their individual needs" As mentioned in the Paytronix Loyalty Trend Report 2024 – Most Brands Use Some Level of Campaign Segmentation.

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Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

JULY 16, 2024

RP: Amid heightened inflation, interest rates and food costs, buyers and sellers are looking for signs of stability when it comes to M&A in the second half of 2024. The best indicator of stability is often a target’s strong financial returns and a track record of consistent cash flow.

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2024 Cash Management Beverage Entertainment 275

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years. In January 2023, Yum!

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. Additionally, these tools can automate schedule delivery to comply with predictive scheduling rules, and even show projections for employee pay. Timekeeping is crucial in remaining compliant.

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Restaurant Law Employee Relations Food Safety Training 283

Modern Restaurant Management

MAY 31, 2024

Additionally, the study provides insights into the performance of delivery service providers and the integration of technology such as tablets and QR codes in dining experiences. Online Ordering Trends DoorDash released its fourth annual 2024 Restaurant Online Ordering Trends Report. Routine and convenience go hand-in-hand.

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Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

APRIL 30, 2025

an increase of 5 points in 2024 compared to 2020. In 2024, 37 percent of consumers were looking for quick bites instead of larger meals, compared to 36 percent in 2023, and 29 percent in 2010. Protein bars and smoothies are categories that work well in this space and can be taken on the go.” ”

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2024 Mobile Ordering 2010 2023 252

Modern Restaurant Management

DECEMBER 12, 2023

In this article, I will share my perspective on the current state of automation and why I believe it is poised for significant growth in 2024. For instance, our waiter robot, Servi, can handle tasks such as food delivery and table clearing, enabling restaurants to operate more efficiently with fewer employees.

Customer Service 507

Customer Service Social Media Customer Experience Innovation 507

Restaurant Business

JUNE 11, 2025

The food delivery company said Wednesday that it has acquired Symbiosys, an ad tech company, in a deal valued at $175 million. Restaurant delivery apps like DoorDash, Uber Eats and Wonder are employing a similar strategy. Ads are appealing for delivery apps: They are another source of revenue, and a profitable one at that.

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Advertising Fast Casual Social Media Leadership 214

Modern Restaurant Management

APRIL 18, 2025

For starters, their plans include using AI agents to run repetitive admin; applying voice-automated AI to drive-through and back-office operations; implementing computer vision to speed up meal delivery; and sensor-tagging hard-working kitchen kit to predict maintenance needs. That’s a lot to deal with for our crew.”

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

SEPTEMBER 3, 2024

According to the National Restaurant Association's new Restaurant Technology Trends Report 2024 , the addition of convenience-enhancing options, like accessibility to the restaurant via smartphone, web- or app-based ordering systems and digital or contactless payment options, were most important to customers.

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Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

MAY 21, 2024

The data paints a juicy picture: 80 percent of respondents in our Q1 2024 survey of 600+ people reported ordering specialty drinks multiple times a week despite reporting a decline in their overall restaurant visits. Delivery users are less price-sensitive than customers using other sales channels.

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Beverage Fast Casual Seasonal Menu Customer Experience 493

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Delivery and takeout 60% of American consumers reported ordering delivery or takeout once a week. and 15% of the total bill.

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2024 Loyalty Program Point of Sale Merchandise 243

Modern Restaurant Management

MARCH 13, 2024

Automation is becoming increasingly viable, with robots capable of performing repetitive tasks, such as food preparation and delivery. Integrating restaurant robots, from automated cooking stations to delivery drones, offers a solution to labor shortages, potentially increasing efficiency and reducing costs. Robots: Friend or Foe?

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

DECEMBER 20, 2023

– Patterson & Company CPA Founder & President Bob Patterson As I reflect on the restaurant industry's journey in 2023 and look ahead to 2024, it's evident that the demand for cutting-edge tech in the restaurant sector is on a steady rise. Delivery growth slowing : Third-party marketplace transaction growth is slowing.

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2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

NOVEMBER 13, 2020

Benefits will begin on January 1, 2024, with taxes to be paid starting on January 1, 2023. California Imposes Food Safety Requirements on Delivery Apps : On September 18, 2020, California Governor Gavin Newsom signed AB-3336 into law. The charge may not be applied to takeout or delivery orders. Litigation.

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2020 Restaurant Law Food Safety Food Order 474