Modern Restaurant Management

NOVEMBER 28, 2022

Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. However, when the pandemic hit, people were less sensitive to prices. In 2023, consumers will be more cost-conscious due to inflation and limited wallet share.

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2023 Technology Loyalty Program Mobile Ordering 504

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Operations will continue to be simplified despite digital experiences expansion. The “restaurant anywhere” experience will expand. For part two, click here.

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2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

MARCH 24, 2025

In show of changing customer preferences, over half of the brands on this year’s list are new (27) compared to last year. To identify the Fastest Growing Brands, the data science team ranked brands using a blended metric including net new business openings, consumer interest, and searches on Yelp in 2024 compared to 2023.

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2024 2023 Customer Experience Pricing 221

Modern Restaurant Management

APRIL 17, 2025

We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners. When scalpers or bots grab reservations, genuine customers can't book tables. We've seen a significant shift toward unique experiences.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

APRIL 16, 2025

Adjusting menu prices may have worked in the past, but it’s no longer enough to offset rising costs. The True Price of Water A restaurant selling 50 bottles of water per day can create a big environmental and financial impact by moving away from bottled water services and switching to an on-site bottling dispenser.

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Back of House Waste Food Supply Transportation 251

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

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2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

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2024 2023 Back of House 2022 506

Modern Restaurant Management

FEBRUARY 5, 2025

11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent. The average price of wings increased 18 percent, likely due to demand and larger orders. “Customers still associate the experience with your brand. .

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2024 Food Order Delivery Sports 309

EATER

OCTOBER 21, 2024

Nor has eating plant-based meat even made a significant impact on beef production, according to a 2023 report. PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” Congratulations. without interruptions.

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Sustainability Sourcing Consumer Goods Compost 326

EATER

FEBRUARY 27, 2024

Fast food chain Wendy’s has announced plans to test “dynamic pricing” at its locations across the country, beginning in 2025. According to CNN, the move is a part of the chain’s $20 million investment in digital menu boards, which will allow it to tweak the price of a Biggie Bag or Frosty in real time. If so, you’re in luck!

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Pricing Food Loyalty Program Merchandise 343

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

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2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

DECEMBER 13, 2023

With both restaurants and guest feeling the effects of inflation, tipping has become a topic of confusion and intrusion for diners, according to Restaurants: Consumer Trends Fall 2023/Winter 2024 , a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

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Loyalty Program Food Truck Consumer Goods Fine Dining 473

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

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2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

DECEMBER 31, 2024

The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality. More than half of those surveyed, 55 percent, said increasing sales is 2025’s top priority, followed by reducing costs and enhancing guest experiences.

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Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. It’s no surprise that inflation is taking a toll on the restaurant industry and Americans are noticing the price increases. The study was in-field in April 2023.

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Loyalty Program Customer Service Customer Experience Magazine 450

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

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Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Marketing Loyalty Program 2024 2025 221

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.

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Food Fast Casual Leadership Loyalty Program 274

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Inventory : Generally, when food costs go up, operators will raise their menu prices by a small amount. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

JULY 31, 2024

"We anticipate a broad adoption of pumpkin items across different dining experiences, culinary styles, and dayparts," said Bryla. "We’ve " When it comes to pricing, the team at Margin Edge reports that operators and consumers should prepare to spend a bit more on items made with pumpkin puree. percent from $9.01

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Seasonal Menu Point of Sale Email Marketing 2024 474

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences. percent higher than in March 2022.

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Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JULY 16, 2024

. "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They "They are differentiating, delivering an emotional connection and recognizing their most valuable customers."

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Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

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Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Move value menus from low-price to abundance.

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Loyalty Program Mobile Ordering Customer Service Online Ordering 470

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

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Front of House Back of House Online Ordering Food Order 528

Modern Restaurant Management

JUNE 22, 2022

What Harvard Beal founded in 1932 as a wholesale fish market evolved into a go-to waterfront dining destination and experience. The pair, longtime visitors to Maine and Beal’s customers, not only retained the essence of the restaurant while expanding the menu and service, but they also took the brand nationally.

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Food Truck Seasonal Menu Consumer Goods Customer Experience 474

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. – Sophia Goldberg, Founder and CEO, Ansa The big lesson I learned is that I've had to continue to adapt my pricing, because people are still watching their spending.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 30, 2023

Technologies such as the Internet of Things (IoT) can help them maximize 2023 financials by: Offering a better experience to diners and employees Increasing efficiencies and lowering expenses These technologies empower restaurants in various ways—from automating tasks to identifying emerging risks.

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Technology Fast Casual Waste 2023 474

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. million Instagram followers.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. This is not just about a meal; it's a curated journey of flavors designed for the ultimate romantic experience. Why the buzz?

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2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. As the huge market keeps growing, expected to hit $1.8

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Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tipping “tip the scales” into aggravating customers?

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Customer Service Mobile Ordering 2023 Customer Experience 450

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

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Social Media Customer Experience Influencer Dine-in 493

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

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2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

MAY 9, 2023

From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

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Mobile Ordering Customer Experience Food Order Seasonal Menu 444

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. Using LPR, restaurant staff can link an order to a customer's car and use it as an identification to deliver their order once ready.

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2024 Food Safety Fast Casual Insurance 493