EATER

DECEMBER 6, 2022

In 2022, by far the most normal-feeling year in, well, years, chefs and restaurateurs have been chasing passions and opening dream projects. From a 22-seat room in D.C.’s Pay special attention to the pisco list; the ambitious collection, curated by co-owner Glendon Hartley (Service Bar), is among the nation’s largest.

2022 98

2022 Fine Dining Dine-in Food Truck 98

Modern Restaurant Management

JUNE 15, 2023

Inspired by Japanese sensibilities including intentional hospitality, Janken, a 9,000-square-foot restaurant, opened in Portland, Oregon’s Pearl District at the end of 2022. The space features hanging lantern pendant lights, wooden wishbone chairs, and bouclé knit and leather banquettes, all custom-designed. “We

Design 166

Design White Paper Customer Experience Magazine 166

Modern Restaurant Management

DECEMBER 21, 2022

For example, rather than giving heavy discounts on items they’re already seeing margin hits from, restaurants can incentivize customers to purchase other items that provide better returns. Stores should play into these cult-following areas and design them to be convenient and easy for customers to enjoy.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Clover - Restaurants

MAY 21, 2024

They’ll fill bar seats that other customers may find less desirable, quietly relax or have a friendly chat with the bartender, and happily consent to upsells, as they’re often paying with a company per diem. And remember: Always use a professional tone and appropriate spelling and grammar when replying to customers.

Travel 52

Travel Tourism Social Media Website Management 52

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 183

Online Ordering Point of Sale Management Management 183

Modern Restaurant Management

FEBRUARY 16, 2022

While there’s no crystal clear direction for the industry in 2022, there are restaurant design trends that could help shape the food and beverage scene for the better. It has been a roller coaster for restaurant management as challenges like staffing shortages and mask mandates have made it difficult to keep business alive and thriving.

Design 221

Design Fine Dining Online Ordering Dine-in 221

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030.

2023 199

2023 2022 Consumer Goods Point of Sale 199

EATER

MAY 5, 2023

For McDonald’s, Sweetgreen, and others, reducing seating means chains can open smaller stores, saving on expensive real estate, especially in urban areas. At IHOP’s nascent Flip’d locations , all the food is packaged to go, and there’s limited seating — the modern, urban evolution of a chain famous for being a drunken late-night refuge.

Fast Casual 106

Fast Casual Food Food Order Mobile Ordering 106

The Restaurant Times

FEBRUARY 24, 2022

Both online and offline marketing strategies can benefit from data gathered about your actual customers. What measures must one take to build a loyal customer base ? If you want to leave a long-lasting impression on your customer then you must check out all the boxes- food, decor, accessibility, affordability etc. The Ambience.

2022 52

2022 Loyalty Program Email Marketing Customer Service 52

Perfect Daily Grind

AUGUST 1, 2022

But through 2021 and 2022, while many other countries were loosening their pandemic restrictions, China continued to impose a strict zero-Covid policy across its larger cities, such as Beijing and Shanghai. You may also like our article on how coffee shops can draw customers back after Covid-19. How has China dealt with the pandemic?

2022 125

2022 Café Article Customer Service 125

Perfect Daily Grind

SEPTEMBER 7, 2022

“The Taf Retail Shop in Athens International Airport was open from December 2021 until May 2022,” he says. “In In May 2022, we opened the Cultivos Coffee airport location, which is a concept inspired by Taf [focusing on higher-quality coffee]. “We How is the customer experience affected? There needs to be a balance.

Café 158

Café Franchise Franchising Beverage 158

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. 10,608 restaurants opened across the US, about 6 percent more than in 2022. million Instagram followers.

2024 163

2024 2023 Food Order 2013 163

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

7 Shifts

SEPTEMBER 19, 2023

Preliminary data from the Bureau of Labor Statistics (BLS) reveals that the Food Services and Drinking Places sector experienced a net gain of 14,900 jobs in August. This figure represents a substantial improvement from the peaks seen in 2021 and 2022 when the quit rate exceeded 6%. Wages have been on the rise since 2020.

Customer Service 397

Customer Service Mobile Ordering 2022 2020 397

Modern Restaurant Management

FEBRUARY 28, 2022

Another factor may be the sustained shift among the unvaccinated to utilize options other than indoor dining, such as outdoor seating, drive-thrus, to-go pickup and delivery orders. It would also be naive not to consider the possibility that a significant proportion of restaurants and customers are not following policies as directed.

Employee Relations 198

Employee Relations Dine-in Customer Experience Sustainability 198

Apicbase

JANUARY 13, 2023

The F&B industry grew in 2022… and it will keep growing in 2023. This 85+ item list of food service statistics results from meticulous combing through dozens of industry reports. OUR TOP 10 In 2022, 31% of restaurants cut the number of menu items on offer to deal with the inflation and rising food costs. Let’s dig in.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

MAY 24, 2023

For example, the host stand was custom-built to allow for multiple people to operate the front of house simultaneously and the 3,000-bottle wine cellar rises two stories high and serves as the backdrop for the school’s wine appreciation class. The facility opened in 2022. How is the project multi-functional?

Design 167

Design Fine Dining Seasonal Menu Front of House 167

Touch Bistro

AUGUST 11, 2021

These states and provinces demonstrate that there are some strategies you can employ to cope with rising minimum wage without firing your staff or compromising customer service. When your business is located in an affected region, the federal minimum wage takes a back seat to the state or city rate. hour on July 1, 2022 and $15.00/hour

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

Future Food

OCTOBER 19, 2022

Delighted to state that for our family (and those customers at adjacent tables), we are through that phase, and we can go out as a family again to engage with cafes, restaurants, and pubs with reduced concern. The verdict on this is that there must be a balance across amenity, quality, service delivery and price. Rezz Hotel Adelaide.

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Restaurant365

JANUARY 7, 2022

Yet, unfortunately, it looks as if we are to have another winter season of adjustments ahead with the Omnicron variant predicted to peak in the United States in January of 2022. Sidewalks, parking lots, and even rooftops have become second dining rooms, each requiring special touches to intrigue customers and keep them coming back.

Outdoor 148

Outdoor Seasonal Menu Point of Sale Dine-in 148

The Rail

APRIL 4, 2023

Video Marketing Data In 2022, over 24 billion dollars was spent by restaurant owners to advertise their businesses. alone, part of the equation is knowing where your customers spend their time. And you can increase your odds of conversion by leveraging skilled commercial video production services to ensure top-quality.

Social Media 105

Social Media Front of House Advertising 2022 105

Restaurant365

FEBRUARY 4, 2022

In fact, Valentine’s Day spending for 2022 is expected to be nearly back to pre-pandemic levels. Ahead of Valentine’s week, restaurant owners will need to plan in advance for any potential COVID-19-related complications, such as staff shortages, limited access to popular menu items, and reduced indoor seating. Streamline service.

Outdoor 78

Outdoor Email Marketing Seasonal Menu Customer Experience 78

7 Shifts

SEPTEMBER 19, 2023

Preliminary data from the Bureau of Labor Statistics (BLS) reveals that the Food Services and Drinking Places sector experienced a net gain of 14,900 jobs in August. This figure represents a substantial improvement from the peaks seen in 2021 and 2022 when the quit rate exceeded 6%. Wages have been on the rise since 2020.

2023 222

2023 Customer Service Mobile Ordering 2022 222

EATER

SEPTEMBER 20, 2023

Justin Sullivan/Getty Images According to a new study, grocery stores could keep more food out of landfills, increase profits, and pad customers’ pockets by adopting a practice widely used by airlines, hotels, and other industries This story was originally published on Civil Eats. Picture yourself grocery shopping.

Waste 123

Waste Pricing Airlines Food 123

Open for Business

NOVEMBER 21, 2022

Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. It falls under the umbrella of customer service. In a nutshell, it’s the relationship a business has with customers, before, during, and after their visit. Personalized service. Quick links.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Open for Business

MAY 19, 2023

Automations help restaurants do more with less So far, automation—using tech to streamline operations—has mostly been used for things that happen before the meal, like digital waitlists and self-service order kiosks. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

NOVEMBER 24, 2021

Specifically, AAG is being recognized for its overall commitment to brand success, operational excellence, guest service and community involvement. FFH’s third program, Investment in Heroes, gives non-service members the chance to partner with a hero to become a franchise owner or invest in a hero as an operational partner.

Franchise 169

Franchise Franchising Loyalty Program 2022 169

7 Shifts

MARCH 10, 2022

In 2022, there aren't many areas in restaurant management that can't be made better with technology. As online shopping continues to grow, make sure your restaurant is on board by signing up with ChowNow , a customized online ordering app for restaurants. Square customers can also request to access capital to expand their business.

Management 195

Management Management Operations Point of Sale 195

MadMobile

AUGUST 30, 2022

With guests returning to restaurants, it’s important to be organized at the front of the house to gain the initial momentum of the evening, which leads to a great night of service. When restaurants take reservations, it does more than secure a table for customers — it benefits you and your staff. 1 goal for restaurants.

Reservations 40

Reservations Loyalty Program Book Customer Service 40

EATER

DECEMBER 7, 2022

And while Vail Resorts poured millions into upgrading the chairs, vaunted local restaurateurs are working equally hard to make their own seats just as attractive. They know food, they know service, they know their wines, and they have high expectations.”. Whistler Cuisine. Prices are high and lines tend to get long, though.

Seasonal Menu 78

Seasonal Menu Hotels Tourism Back of House 78

Modern Restaurant Management

SEPTEMBER 24, 2021

The family-owned business has thrown star-studded virtual parties and showered customers with giveaways galore. “My great-grandfather, Billy, believed that happy employees make happy customers, and that has remained our core focus for 100 years,” said Lisa Ingram. VROMO Teams with DoorDash.

Franchise 172

Franchise Franchising Customer Experience Fast Casual 172

Open for Business

MARCH 23, 2023

Restaurant marketing roles are essential to get butts in seats and grow your business in the current market. In 2020, the pandemic reduced demand in the food service sector by more than 30%. Having a marketing person is one of the best ways to grow your customer base, keep guests engaged, and raise your business’s public profile.

2023 78

2023 Marketing Social Media Email Marketing 78

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

SEPTEMBER 14, 2021

These changes go into effect in October for the launch of the 2022 call for entry period. TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. Local Hero Debuts.

Food 159

Food Tip Distribution Guest Recovery Food Safety 159

Modern Restaurant Management

JULY 30, 2021

The new model will launch in 2022 and enables the company to advance work-life-balance for employees, while enhancing the workability and connectivity of the Restaurant Support Center teams. We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.”

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Mad Mobile

MAY 22, 2024

While points-based systems were once enough to capture customer attention, that’s no longer the case. It’s up to bars and restaurants to embrace modern loyalty strategies in order to attract and retain these customers. Do you have customers who always show up after their Wednesday shift? Here are a few ideas to consider.

Loyalty Program 40

Loyalty Program Mobile Ordering Social Media Customer Experience 40