Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask.

2023 474

2023 Guest Recovery Back of House Customer Service 474

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Now that 2021 is only weeks away, we are making predictions on what the new year will bring. Mobile Apps and Data.

2021 286

2021 Mobile Ordering Food Guest Recovery 286

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Increasing self-order kiosks and touchless self-checkout terminals. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JULY 30, 2021

In fall 2016 he signed a baseball contract with the New York Mets before returning to the NFL in 2021. In 2022, Just Salad will expand its award-winning Reusable Bowl Program to digital orders and offer participating customers loyalty rewards in its mobile app, further encouraging sustainable eating on the go.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. sweepstakes that gives restaurant operators the chance to win a state-of-the-art mobile ordering system.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Restaurant365

DECEMBER 11, 2020

As 2021 begins, there are many restaurant management best practices that can be applied to strengthen your business, in the short and long term. Here are 11 tips to set yourself up for success in 2021. Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps.

2021 136

2021 Cash Management Management Management 136

Cheetah

APRIL 26, 2021

Which brings us to the question: Is starting a food truck in 2021 still a good idea? Food trucks in 2021 can be a lifeline for existing restaurants hit by Covid-19 or a low-cost alternative for first-time food entrepreneurs looking to start a new business. In fact, the industry is set on a quick recovery. billion – a 2.4%

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Restaurant Business

NOVEMBER 22, 2022

But in order to see just how helpful tip distribution solutions can be, it’s important to get the big picture about the state of restaurants right now. million workers in the restaurant industry as of May 2021—a sharp decline from the industry’s peak of 14.7 According to Statista, there were 11.2 million workers. n,o.src="[link].

Tip Distribution 246

Tip Distribution Guest Recovery Customer Experience Consumer Goods 246

EATER

MAY 20, 2022

She had plans to release a new menu a few days later, which is also when she opens up her orders for the month. As she waited for those folks to accelerate the recovery process, she worried: Pretty much all of her cake sales come from customers who see her new menu drops on Instagram.

Email Marketing 293

Email Marketing Guest Recovery Point of Sale Social Media 293

Black Box Intelligence

JUNE 24, 2021

What has 2021 looked like for the restaurant industry so far? For instance, many restaurants are using dining space as a staging area for delivery orders. In order to pivot correctly, restaurants need to continue to stay up to date with off-premise dining trends. But that doesn’t mean there’s no opportunity for growth.

2021 86

2021 Guest Recovery Consumer Goods Back of House 86

Modern Restaurant Management

SEPTEMBER 27, 2024

Though inflation peaked at seven percent in 2021 and has since decreased to 2.97 Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. percent in 2018.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

DECEMBER 12, 2019

“In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees. A total of 322 meals were custom ordered by 304 children and 18 staff members, totaling $483 in funding provided to the school for just the one day.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Black Box Intelligence

SEPTEMBER 13, 2021

According to our data, as of July 2021, sales are up by 2% on average. To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. We recommend you look at these numbers in the form of a growth rate.

Guest Recovery 98

Guest Recovery Point of Sale 2021 Fine Dining 98

Touch Bistro

APRIL 28, 2021

As the COVID-19 pandemic slowly begins to recede, many restaurants are turning to gift card marketing as part of their 2021 recovery plan. First and foremost, gift cards provide restaurants with an immediate source of revenue – cash that can be incredibly valuable in the early months of recovery. Immediate Cash Flow.

Marketing 98

Marketing Email Marketing Social Media Guest Recovery 98

Black Box Intelligence

JUNE 21, 2021

Recovery from the pandemic is unlike anything we’ve ever seen; you can’t compare it to a typical recession or major crisis like a natural disaster. Whether you have lagging beverage sales or poor guest reviews, it’s likely that a number of factors contribute to those numbers. Taking on the Recovery with the right Data.

Guest Recovery 98

Guest Recovery Consumer Goods Customer Service Sourcing 98

EATER

DECEMBER 6, 2022

What binds these restaurants together, aside from having all opened between September 1, 2021, and September 30, 2022, and having the full-throated endorsement of our local and national staffers, is how each and every one is utterly original. Orders come “con todo” (with everything); here that means cilantro, onions, and dynamite salsas.

2022 246

2022 Fine Dining Dine-in Food Truck 246

Restaurant365

APRIL 16, 2021

To be certain, your restaurant profit margin in 2020 and 2021 probably look significantly different than past years. Being able to make small, immediate changes to food and labor allows managers to head off costly, long-term problems, and it also informs better ordering and scheduling to help control your prime costs.

Loyalty Program 88

Loyalty Program Point of Sale Guest Recovery Seasonal Menu 88

The Restaurant Times

SEPTEMBER 16, 2021

In turn, it leaves more time and energy to focus on delighting guests with delicious food and new memorable dining experiences, be they in-house or off-premise. percent between 2021 to 2028. This article was originally published in the CATERER MIDDLE EAST on July 19, 2021. . It is likely to expand at a CAGR of 6.4

Technology 52

Technology Guest Recovery Front of House Point of Sale 52

Black Box Intelligence

OCTOBER 15, 2021

In the highly competitive restaurant and grocery sector, it’s important to continually monitor the factors impacting share of stomach, especially as the pandemic and recovery continues to unfold. Order meal kits? Twin Peaks consistently reports sales and traffic increases, attributed to making improvements on guest experience.

Point of Sale 98

Point of Sale Consumer Goods Social Media Customer Service 98

Rocket Fuel

MAY 1, 2023

This highlights the increasing consumer demand for convenience and the importance of offering delivery options for QSR operators. Higher guest checks for delivery: Guest checks for delivery have consistently been higher than other channels over the past three years.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Black Box Intelligence

OCTOBER 25, 2024

Comp Traffic Best Region: California Best Segment: Fine Dining Best Cuisine: Chicken Worst Region: NY-NJ Worst Segment: Family Dining Worst Cuisine: Sandwich After a challenging summer, the restaurant industry showed signs of recovery in August which continued in September. However, with Hurricane Helene and Milton, recovery remains fragile.

2024 52

2024 Guest Recovery Point of Sale Employee Relations 52

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. is a preview of the trends and practices that will shape the hospitality industry in 2021. Here are their views. af&co Do The Hustle.

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. Order accuracy and speed top list of what consumers want. Text ordering. More money spent at the drive-thru. In-Store Pickups.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. Compared to six months ago, there has been an increase in frequency of consumers ordering take out/ delivery, with 39 percent order more than three times in the last two weeks. percent) over the year to March 2021. Consumers Still Cautious. Celebrating Events in the On Premise.

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2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. Hot on Hot Chicken.

Franchise 508

Franchise Franchising 2020 2021 508

Modern Restaurant Management

MARCH 19, 2021

SevenRooms compared the amount of money that could be saved by shifting a percentage of online orders to a direct ordering solution to offset the real costs associated with operating a restaurant, revealing the following: Consider a high-end Italian restaurant in New York (think: Luca, Bar Primi or Marea). hour in NY). hour in NY).

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2021 Point of Sale Delivery Fast Casual 340

Modern Restaurant Management

JULY 7, 2020

The transaction is subject to the approval of Postmates stockholders, regulatory approval and other customary closing conditions and is expected to close in Q1 2021. We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.”

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. consumers to better understand their feelings about planning events in 2021. Event Planning Is Back. 30 percent of respondents shared they will be hosting their event at their home.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry.

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2020 Mobile Ordering Online Ordering Food Order 402