Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

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2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? This better, smarter use of technology to keep customers informed also helps with ordering and planning. Here are their responses.

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2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 How Tech Solutions Address Shortages and Increase Revenue.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. State of the Plate 2020 – top foods across various cities. Top Foods of 2020. Financial Trends Insights.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

APRIL 17, 2025

In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've Today, we offer an innovative, all-in-one solution that helps our partners with everything from giving them a deeper understanding of who their guests are to maximizing revenue.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

SEPTEMBER 30, 2020

Regardless of their party affiliation, small business decision makers view the outcome of the 2020 election as consequential: 81 percent say it will impact small businesses in the U.S., Bringing the experience home through novel product combinations, new product innovations, and digital experiences like live-stream events.

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2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. Can't touch this. How Is Casual Dining Doing?

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 31, 2024

Expect to see functional plants like burdock, angelica, and osha root popping up more frequently, adding a fresh, innovative twist to dishes. The findings provide industry partners with exclusive data on emerging consumer preferences and innovation areas poised to differentiate brands in a highly-competitive marketplace.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 16, 2020

With all of 2019’s success, restaurant operators are also facing challenges that can be addressed with the help of technology in the New Year. So, in an era where various aspects of our lives are improved by technology, why can’t it also help restaurants be more efficient? The Delivery Dilemma.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. As QSRs continue to evolve their technology capabilities, it’s important to look beyond the obvious options, like mobile app ordering and online delivery. AI Voice Automation. Digital Menu Boards.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. With modern technology platforms, there's no need for physical cards or receipts.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 14, 2021

A survey by RTi Research found that of the 30 percent of consumers who used contactless payment for the first time during the pandemic, 70 percent reported they plan to continue using this technology. percent from 2020, according to the National Restaurant Association. More Technology and Digital Solutions.

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2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

DECEMBER 17, 2020

2020 has been a challenging year for restaurants and hospitality professionals to say the least. The newest innovations we observe are restaurants investing in ghost kitchens to service larger geographic areas and building out outdoor dining tents which increasingly resemble indoor dining.

Back of House 539

Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

MAY 19, 2021

With 73 percent of customers reporting that restaurant technology improves their guest experience, QSRs need to prepare for the reality that these technologies – and this level of rapid innovation – are here to stay. It is critical to also look at how these technologies will support you in the future.

Mobile Ordering 491

Mobile Ordering Technology Online Ordering Customer Service 491

7 Shifts

FEBRUARY 18, 2021

For restaurants, 2020 was a year full of challenges. We sat down with 7shifts' very own Preston Junger to chat about opportunities for restaurants and how restaurant technology is evolving for the inaugural episode of our interview podcast. In 2021, we are looking ahead with an eye towards growth, and evolution.

Technology 370

Technology Back of House Consumer Goods Online Ordering 370

Modern Restaurant Management

DECEMBER 29, 2023

Three ways to ease the adversarial relationship between your staff and your technology. Interestingly enough, the very source of a lot of this tension — technology — can also be the solution. The key lies in uniting staff with technology. There’s even technology that can help automate the training process.

Technology 309

Technology Front of House Fast Casual Back of House 309

Lavu

JUNE 20, 2025

The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. The good news is that now you can.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

DECEMBER 22, 2020

2020 has been a year like no other for restaurants and the companies who support and supply them. So, whether you are a restaurant proprietor of one, two or many locations, food or inventory supplier, menu designer, online reservation technology or delivery software company, this could be a viable funding option for you.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

MARCH 28, 2022

How is technology shaping the future of restaurants and giving brands a competitive edge? The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. What changes that may have seemed temporary should be made permanent?

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

NOVEMBER 5, 2021

Food service suppliers have been scrambling to keep pace with fluctuating demand in a supply chain that has been anything but predictable since 2020. hit an all-time low of $30 billion in April 2020. How Innovative Supply Chain Technology Can Empower Purchase Decisions. Total restaurant industry sales in the U.S.

Food Supply 590

Food Supply Supplies Customer Service Fine Dining 590

EATER

APRIL 8, 2025

Amish people use less technology, speak Pennsylvania Dutch, grow more of their own food, and are more conservative; theres a tendency amongst the Amish to not travel by plane, taking horses and buggies, hired drivers, or trains instead. But constant technological pushes dont just erode community.

Training 273

Training Food Travel Social Media 273

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. “Our technology connects the dots between billions of food data points across restaurant menus, online recipes and social media. .

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Serving White Paper Food Recycling 517

Modern Restaurant Management

OCTOBER 26, 2022

Although these fees can be a growth inhibitor, innovative credit card processing software, services and solutions can help drive growth and mitigate the impact of rising interchange fees. percent in 2020. Credit card acceptance is an essential part of doing business today as more consumers move toward cashless forms of payment.

Consumer Goods 449

Consumer Goods Restaurant Law Customer Service Point of Sale 449

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. The latest WFM technologies utilize artificial intelligence to solve these problems. The latest WFM technology innovations also include modern compliance and communication tools.

2023 419

2023 Customer Experience Restaurant Law Communication 419

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Many rules that held true prior to 2020 no longer apply, so restaurant owners are exploring new boundaries that resonate with the post-pandemic world. I can predict that the need for advanced technologies in the restaurant industry will only continue to grow.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 20, 2020

The increased costs are primarily associated with the continued need for expanded employee personal protective equipment, upgraded cleaning and sanitation, integration of new take-out and delivery technology, and acquiring new secure take-out packaging and no-touch food processing equipment.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

OCTOBER 18, 2021

With technology making it possible for just about every tailgating essential to be delivered directly to your doorstep, groups of friends and family can now watch their favorite teams from the comfort of their residence while experiencing the new form of tailgating — “homegating.”

Loyalty Program 493

Loyalty Program Online Ordering Mobile Ordering Beverage 493

Modern Restaurant Management

OCTOBER 22, 2020

In addition, 210,000 businesses have reopened that were once temporarily closed, with a large increase of reopenings in September 2020. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019. In Q3 2020, the share of U.S. And the share of U.S. And the share of U.S.

2019 495

2019 Food Supply Food Truck Outdoor 495

Perfect Daily Grind

JUNE 9, 2025

Consumer knowledge has continued to increase in the years since, further bolstering innovation in the at-home coffee market. According to the US’ National Coffee Association, 71% of past-day consumption occurred at home in early 2025, up from 63% in 2020. You may also like our article on the future of espresso machine technology.

Equipment 153

Equipment Café Innovation Consumer Goods 153

Perfect Daily Grind

JUNE 9, 2025

In recent years, however, portable grinder technology has advanced significantly. The growing demand for quality coffee anywhere The National Coffee Association’s most recent 2025 report found that two-thirds of American adults drink coffee each day, up nearly 7% compared to 2020.

Café 126

Café Transportation Travel Equipment 126

Modern Restaurant Management

NOVEMBER 7, 2022

Since April 2020, we have tracked changes in consumer behavior and sentiment in our quarterly surveys to understand better what customers want and need. Incorporate menu innovation into your value meal. Use technology to entice customers with relevant, personalized promotions.

Pricing 508

Pricing Loyalty Program Point of Sale 2023 508

Goliath Consulting

FEBRUARY 8, 2022

The restaurant industry has been slowly adopting new innovative technology and digital solutions as of recent. Since 2020, this has led to an increase of new technology systems for restaurants and helped them adapt to a new digital reality. These codes helped many restaurants in 2020. Food locker systems.

2022 195

2022 Technology Online Ordering Customer Service 195

Modern Restaurant Management

FEBRUARY 18, 2020

Here’s the kicker: Gen Z will make up 40 percent of all consumers by the end of 2020. As our first digital natives, rapid technology advances have been always been the Gen Z norm. In 2020, meet Gen Z where they live. And hungry teens love to eat. They’re naturally eager adopters of emerging communication platforms.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

DECEMBER 14, 2021

Knowing this will continue into 2022, we are continuing to focus on implementing technology that will help on-site team members streamline and efficiently perform their work to the best of their ability. Additionally, I think the industry overall will struggle with labor cost pressures and be forced to either raise prices or innovate.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Technology is changing the way that customers order from restaurants on- and off-premise. Fortunately, tech can help boost operational efficiency in restaurants.

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

JUNE 6, 2022

So much was different before March 2020. More Brands Are Relying on Technology. Technology can show historical sales patterns, which can help improve tasks from staffing to ordering. This flexibility, innovation, and creativity will be essential to your continued success.

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Audits Kitchen Safety Back of House Point of Sale 474