Modern Restaurant Management

JULY 1, 2020

Takeout and delivery has continued to sustain interest on Yelp, still up 148 percent based on consumer interest relative to pre-pandemic levels. Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. percent to 77.9.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

FEBRUARY 28, 2020

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water. billion on average.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Hot Schedules

NOVEMBER 3, 2021

E xperts predict the global hotel industry in 2022 will return to 80 percent of 2019 demand — as more vacationers return to the fold and business travelers book trips once more, how have your offerings adapted to post-pandemic consumer demands? Sustainability. One area where sustainability and mass appeal coexist – spirits.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Modern Restaurant Management

NOVEMBER 5, 2019

" "Chris takes the reins of this great company at a time of strong, sustained performance, and the Board has every confidence that he is the best leader to set the vision and drive the plans for the Company's continued success. This frees up time to focus on guests, while the features do the hard work on their behalf.

Waste 253

Waste Food Leadership Customer Service 253

Modern Restaurant Management

SEPTEMBER 27, 2024

Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. total 405 locations, with a 22 percent growth compared to last year and doubling in number since 2019.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. Customers range in their reactions but many might see it as an infringement on their liberties as guests, or the restaurant industry using customers to pay staff.

BOH 148

BOH Back of House Front of House Employee Relations 148

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. To learn how you can make changes like these to drive restaurant sales, consider using a guest intelligence tool that will help you eliminate guesswork.

Guest Recovery 98

Guest Recovery Point of Sale 2021 Fine Dining 98

Black Box Intelligence

OCTOBER 25, 2024

Comp Traffic Best Region: California Best Segment: Fine Dining Best Cuisine: Chicken Worst Region: NY-NJ Worst Segment: Family Dining Worst Cuisine: Sandwich After a challenging summer, the restaurant industry showed signs of recovery in August which continued in September. However, with Hurricane Helene and Milton, recovery remains fragile.

2024 52

2024 Guest Recovery Point of Sale Employee Relations 52

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. The average profit margin for US restaurants in 2022 was 10.6% , showing it’s slowly inching back to pre-pandemic levels (12% in 2019). QSR Magazine , 2019) There are 155,448 single-location full-service restaurants in the US.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. percent compared to April 2019. While the recovery has not been universal or consistent – due to geographical, economic, and household differences – there are a number of key overarching trends. percent compared 2019. percent year-over-year in April, and 10.8 percent and 95.6

2021 504

2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

OCTOBER 4, 2021

The only sustainable way to address the pain points is to rebalance digital and staffing resources by utilizing mobile strategies to alleviate stress in customer facing interactions while complementing those processes that are labor intensive,” said Judy Chan, Bluedot’s Chief Marketing Officer. Sales Momentum Reversal.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. percent did so for the Kentucky Derby on 1 May—more than twice the number who did so for the 2019 Derby (6.0 1, 2019 to Dec.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Restaurant trends.

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

DECEMBER 14, 2020

A $50 million Investment in The Global Farmer Fund, providing access to capital so coffee farmers can use these funds to strengthen their farms and farming practices to be even more productive and sustainable. by 2022 through Starbucks first supply chain Virtual Power Purchase Agreement with a solar farm in Virginia.

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. a WiFi marketing and analytics platform for digital agencies, in December 2019. Through a QR code, guests can easily scan the code and join the waitlist through Yelp.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

AUGUST 28, 2020

Today, her success has finally proven to her parents that cooking is a viable and sustainable career for women. As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. It comes straight from our subjects.”

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Experience 364

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. The Houses for the Holidays campaign ran from November 12 to December 31 and gave guests the opportunity to purchase a DIY gingerbread house for $5.95

Back of House 329

Back of House Hotels Design Events 329

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Paul Soulliere: Information Systems Manager | 25 years. Who is a James Beard Award winner?

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

AUGUST 3, 2020

Cookies also surged in order frequency, with Skillet Chocolate Chip Cookies seeing a 1,193 percent increase in orders compared to the first half of 2019. percent of Americans excited to order this 2019 staple. compared ordered behavior from January – June 2020 and January – June 2019. Frose is out, with only 2.1

2020 487

2020 Franchise Franchising Food Order 487

Modern Restaurant Management

MARCH 1, 2022

To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. percent over 2019, and average check increased by a remarkable 22.9 percent compared to 2019. percent, and it’s clear that net sales performance was sustained by average check growth.

Loyalty Program 458

Loyalty Program Mobile Ordering Download Food Order 458

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery. New Zealand was the first to record a strong trend towards recovery, in correlation to its success in containing the spread of the virus to date.

2020 461

2020 Guest Recovery Kitchen Safety Online Ordering 461

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. By August 2021, the rolling 12-month hourly turnover rate was an alarming 19 percentage points higher than it was in 2019. .

Fast Casual 98

Fast Casual Fine Dining Guest Recovery Point of Sale 98

Modern Restaurant Management

OCTOBER 29, 2020

Lunchbox plans to use the capital to scale growth nationally to serve the restaurant industry’s need for efficient and revenue-driven solutions to sustain the current economic depression. When we started Lunchbox 18 months ago, we wanted to help restaurants with a strong ethos and identity speak to their guests directly.

Online Ordering 359

Online Ordering Customer Service Food Order Seasonal Menu 359

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 333

2021 Point of Sale Travel Guest Recovery 333

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

2020 553

2020 Mobile Ordering Hotels Food Safety 553

Modern Restaurant Management

APRIL 29, 2025

“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” The report explores the forces shaping guest loyalty in 2025.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. Recovery Roadmap. Southern Glazer’s Wine & Spirit s is offering a Hospitality Industry Recovery Strategy Roadmap for on-premise businesses. PPP Goes Flexible.

Guest Recovery 386

Guest Recovery Food Safety Employee Relations Mobile Ordering 386

Modern Restaurant Management

MAY 5, 2020

With the strategic and financial backing Jay and his team bring, we will continue to focus on key operational initiatives to improve guest experience, menu development, and focus on the growth of our brand. ” America's Recovery Fund. A broad-based, efficient recovery fund is the best path forward.

Guest Recovery 305

Guest Recovery Food Safety Loyalty Program Point of Sale 305

Modern Restaurant Management

OCTOBER 15, 2019

For the first time in two years, growth was negative during the third quarter of 2019 with same-store sales growth of -0.4 percent for the third quarter of 2019, it doesn’t show much of a decline from the average 0.8 percent, the worst result in the last two years and the only time guest counts declined by more than 3.0

2019 211

2019 Point of Sale Small Business Consumer Goods 211