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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

The lowest ratings are related to the digital experience, which also shows the most deterioration. While customer experience and inventory management represent the first wave of AI adoption, survey responses indicate that a second wave of AI deployment is focused on boosting customer loyalty and enhancing employee experience.

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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Also, keeping employees in a high-turnover business continues to be difficult, with QSRs requiring competitive wages and benefits to secure employees.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” Chad Moutray, Chief Economist at the National Restaurant Association.

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MRM Research Roundup: Cautious Optimism, Beyond the Burn, and the Taylor Swift Economy

Modern Restaurant Management

Despite softer nationwide searches for malls, restaurants/food businesses contribute to many of the top growing categories since 2019, including bubble tea, vegan food, beer bars, waffles and Filipino food, and make up 17 of the top 25 brands seeing the most consumer interest in malls. Searches are also down eight percent from 2019.

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From 2019 to 2020: Tech-xtualizing the Three Major Challenges Restaurants Face

Modern Restaurant Management

From infamous chicken sandwich wars to on-trend plant-based burgers and acai bowls, it’s safe to say that 2019 was a trademark year for restaurants. With all of 2019’s success, restaurant operators are also facing challenges that can be addressed with the help of technology in the New Year. trillion in sales by 2030.

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Safety Training and a Strong Safety Culture: The Recipe for Mitigating Restaurant Risk

Modern Restaurant Management

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. That won’t cut it in an industry that faces major risks associated with employee injuries and food safety.

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MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Finding and retaining employees remain among the biggest obstacles operators struggle with. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. First, at 2.1