Goliath Consulting

FEBRUARY 16, 2019

In the Food Service industry, 2019 is bringing in its own wave of fresh trends! According to researchers from Restaurant Business, natural food enhancements will continue to grow in popularity among restaurateurs in 2019. Use of local foods and flavors is also a Food Service trend that you can expect in 2019.

2019 60

2019 Fast Casual Social Media Customer Service 60

Modern Restaurant Management

JUNE 8, 2021

Embracing Innovation. AI is being used by restaurants to cut costs, improve guest experience and user interfaces, and increase overall efficiency. For far too long, accessibility has had to catch up with innovation. This projected growth in inclusivity innovation points to a future where that need not remain the case.

Technology 224

Technology Innovation Restaurant Law Customer Service 224

Xtra Chef

OCTOBER 23, 2019

The annual gathering, set to take place at the Denver Sheraton for the next three years, brings together leaders from multi-unit foodservice operators (thus, MUFSO ) to connect, advance partnerships and learn from one another’s best practices and cutting-edge innovations. MUFSO Conference 2019 Keynote Speaker, Gary Vaynerchuk.

2019 60

2019 Consumer Goods Customer Experience 2005 60

The Restaurant Times

JANUARY 30, 2022

Restaurant Marketing Strategies That Attract Customers In Omicron . You can use the information you’ve gathered about your actual customers in both online and offline marketing. Here is how you can win customer trust in the wake of Omicron. . Customer Loyalty . Source: Restaurant Marketing Agency.

Innovation 52

Innovation Marketing Loyalty Program Social Media 52

Modern Restaurant Management

APRIL 30, 2021

As indoor dining slowly begins to become a mainstream activity once again, it is worth reassessing the evolving customer preferences around foodservice restrooms. Now more than ever, poorly maintained restrooms can repel customers. Consider that most customers prefer paper towels over air dryers.

Consumer Goods 203

Consumer Goods Sustainability Innovation Customer Service 203

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Each daypart — morning meal, lunch, dinner, and P.M.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

DECEMBER 15, 2020

For businesses, this allows them to create automated, human-like interactions between customers and technology. With COVID-19 slowing foot traffic, and the possibility for more in-person dining restrictions on the horizon, restaurant operators are increasingly investing in AI-enabled technology to redefine the restaurant experience.

Guest Recovery 175

Guest Recovery Mobile Ordering 2025 Customer Experience 175

The Restaurant Times

JUNE 12, 2021

With 35+ years of experience across India & the Middle East, Tapan has been associated with the development of hundreds of restaurants across these markets with brands including Papa John’s, Chili’s, Burger King, Pizza Hut, and Outback Steakhouse. Adapting The Menu To Ongoing Customer Trends.

Innovation 52

Innovation Technology Menu Loyalty Program 52

Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. In the past, both options have resulted in dissatisfaction for employees and customers.

Mobile Ordering 197

Mobile Ordering Online Ordering Retail Customer Experience 197

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic.

Technology 167

Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

Food Supply 198

Food Supply Food Truck 2019 Back of House 198

Modern Restaurant Management

SEPTEMBER 15, 2021

. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. ” Supporting Local.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. Customer-led Ordering and Payment. Complete Customer Journey Mapping. Some things never change.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

EATER

APRIL 5, 2024

It tastes even more out of this world than astronaut ice cream , which innovated more in texture than in flavor. Fantasy flavors are also a growing category, she adds, pointing to Starbucks’ unicorn frappuccinos , Polar’s mythical seltzers , and Coca-Cola’s recent experiments. Captured best using gossamer nets.” “It

2009 101

2009 Consumer Goods Transportation Innovation 101

Perfect Daily Grind

SEPTEMBER 1, 2022

She is also the 2019 Brazilian Barista Champion. Arseniy Kuznetsov is the founder of Gravitas Coffee in Moscow, Russia and is the 2019 World Roasting Champion. I have worked in coffee for around 17 years, so sometimes I need new inspiration and new opportunities to grow my skills and improve the experience for my customers,” he says.

Supplies 150

Supplies Customer Experience Events Consumer Goods 150

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. Treat these people well, so they will treat your customers well.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. This data covers U.S. to its menu.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

FEBRUARY 17, 2020

During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. We look forward to continuing our partnership in 2020 and uncovering even more valuable ways to attract more customers to Denny's.” Spark Foundry?. Showcase Ads : ? .

Sports 153

Sports Point of Sale Entertainment Customer Experience 153

Marketing4Restaurants

APRIL 1, 2021

Lose of major Customers. This will become critical as they evolve their customer relationship models and start to look at the risks from vertical integration and the customer data that aggregators collect about the Restaurants’ customers. Risks to Deliveroo in Australia. Legal Action. Competition.

Sustainability 111

Sustainability Delivery Front of House Back of House 111

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

OCTOBER 6, 2020

In 2019 it was widely reported that Americans were making less and less meals at home, and with that we saw the rise of grocery stores and retailers across the country begin to offer dine-in experiences to attract customers. In fact, restaurants have become one of the most successful ways for retailers to stand apart.

Mobile Ordering 197

Mobile Ordering Customer Service Food Safety Small Business 197

Modern Restaurant Management

JANUARY 12, 2022

CGA’s latest BeverageTrak data reveals that seasonal trends over the last weeks of 2021 loosely mirrored those seen in 2019 – with a strong build up to Christmas followed by a decline in the week immediately before December 25. In the latest BeverageTrak data from CGA’s On Premise Impact Report.,

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” But customers have always liked it because it requires a lot less work for the diner—though enormous effort to make it work seamlessly from the restaurant point of view.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Modern Restaurant Management

JULY 20, 2023

As such, brands must consider how they roll AI out to their customers and prospects. consumers to understand how technology is impacting the drive-thru experience. The findings revealed mixed customer sentiment toward AI usage in drive-thrus. Intouch Insight recently surveyed 1,100-plus U.S. AI also helped it upsell.

Mobile Ordering 129

Mobile Ordering Technology Customer Service Customer Experience 129

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Diners’ main concerns about visiting restaurants again include cleanliness and safety.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Hot Schedules

NOVEMBER 3, 2021

E xperts predict the global hotel industry in 2022 will return to 80 percent of 2019 demand — as more vacationers return to the fold and business travelers book trips once more, how have your offerings adapted to post-pandemic consumer demands? For these travelers, the dining experience will be back on the menu. Related Posts.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Modern Restaurant Management

NOVEMBER 29, 2019

When households have extra income, they will eat out more often and the National Restaurant Association found that 2019 should see continued sales growth. But there are also some areas where innovation is needed. Dining out is becoming a shareable experience. There is real potential on the horizon for restaurant owners.

Fast Casual 205

Fast Casual Equipment Small Business Mobile Ordering 205

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. The partnership with Clean Juice is highlighted by the creation of the brand’s first-ever national TV spot featuring Tebow and his experience with the brand.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Xtra Chef

SEPTEMBER 25, 2019

This year, McDonalds acquired two companies, Dynamic Yield and Apprente , giving them the tools and the teams to to automate order taking while using data to make personalized suggestions based on the customer. The more invoices our customers scan, the easier it is for our software to automate this process.

Technology 65

Technology 2019 Employee Relations Mobile Ordering 65

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

2020 180

2020 Online Ordering Fast Casual Cash Management 180

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

JANUARY 15, 2020

. “As Thanksgiving was celebrated so late in the month, it fell into December for 2019 according to the calendar we use for reporting.” This was the best 2-year growth rate in all of 2019 and the fifth consecutive quarter in which the industry has been able to post positive growth under this longer-term view.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. "ezCater's platform provides effortless online ordering and exceptional customer service."

Franchise 165

Franchise Franchising Catering Online Ordering 165