Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JULY 20, 2023

For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. Look at how widespread mobile phones are today. As such, brands must consider how they roll AI out to their customers and prospects. Think, too, of debit cards replacing checks.

Mobile Ordering 129

Mobile Ordering Technology Customer Service Customer Experience 129

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic.

Technology 167

Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 190

2021 Fast Casual Mobile Ordering Guest Recovery 190

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Each daypart — morning meal, lunch, dinner, and P.M.

2021 190

2021 Guest Recovery Online Ordering Point of Sale 190

The Restaurant Times

JUNE 12, 2021

With 35+ years of experience across India & the Middle East, Tapan has been associated with the development of hundreds of restaurants across these markets with brands including Papa John’s, Chili’s, Burger King, Pizza Hut, and Outback Steakhouse. Adapting The Menu To Ongoing Customer Trends.

Innovation 52

Innovation Technology Menu Loyalty Program 52

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 198

2022 Food Supply Point of Sale Dietary Restrictions 198

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. Customer-led Ordering and Payment. Complete Customer Journey Mapping. Some things never change.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Modern Restaurant Management

OCTOBER 6, 2020

In 2019 it was widely reported that Americans were making less and less meals at home, and with that we saw the rise of grocery stores and retailers across the country begin to offer dine-in experiences to attract customers. Café 1948 started as a small mobile trailer in Tyler Texas by Samuel and his wife in 2015.

Mobile Ordering 198

Mobile Ordering Customer Service Food Safety Small Business 198

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy. Top Foods of 2020.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

SEPTEMBER 15, 2021

. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. 8 percent say they plan to order more once the pandemic subsides.

2021 179

2021 Loyalty Program Retail Online Ordering 179

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

NOVEMBER 29, 2019

When households have extra income, they will eat out more often and the National Restaurant Association found that 2019 should see continued sales growth. But there are also some areas where innovation is needed. Dining out is becoming a shareable experience. There is real potential on the horizon for restaurant owners.

Fast Casual 206

Fast Casual Equipment Small Business Mobile Ordering 206

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” It could be that you've got mobility issues. ” After all, the news is swarming with stories about vaccines that seem to be working. Or the restaurant’s crowded.

2021 190

2021 Kitchen Safety Food Safety Consumer Goods 190

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. Diners’ main concerns about visiting restaurants again include cleanliness and safety.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. Chris Prociv, VP Marketing & Innovation at La Brea Bakery.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Xtra Chef

SEPTEMBER 25, 2019

This year, McDonalds acquired two companies, Dynamic Yield and Apprente , giving them the tools and the teams to to automate order taking while using data to make personalized suggestions based on the customer. The more invoices our customers scan, the easier it is for our software to automate this process.

Technology 65

Technology 2019 Employee Relations Mobile Ordering 65

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. "ezCater's platform provides effortless online ordering and exceptional customer service."

Franchise 166

Franchise Franchising Catering Online Ordering 166

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window.

Franchise 204

Franchise Franchising 2020 2021 204

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Part of the problem was that her work experience was all in Mexico. She sees 2017 as a make-or-break experience, “one of the worst years of my life. Getty Images. Monica Burton.

Back of House 141

Back of House Employee Relations Delivery Mobile Ordering 141

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. The partnership with Clean Juice is highlighted by the creation of the brand’s first-ever national TV spot featuring Tebow and his experience with the brand.

Franchise 204

Franchise Franchising Fast Casual Point of Sale 204

Squirrel Systems

FEBRUARY 24, 2021

The 5 trends we have focused on below cover pertinent changes in dining service, payment and ordering options, and customer preferences that operators ought to keep an eye out for while running their restaurants in 2021. In 2019, off-premise sales represented nearly 60% of restaurant sales through all platforms 6.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Ono Food Co.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

AUGUST 14, 2020

“Virtual kitchens are a unique franchising opportunity that gives us a new and innovative way to capitalize on consumer trends at a low cost,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc. Fazoli’s fans in Atlanta can order delectable Italian dishes for delivery, carryout and catering only.

Franchise 190

Franchise Franchising Kitchen Safety Food Safety 190

Hot Schedules

MARCH 25, 2019

That does not diminish the task’s importance: On a fundamental level, managers need visibility into what the restaurant has used up and what to order to maintain operations. Free team members to focus on the customer. It can eat up hours and hours in your week. Managers also need to track waste to control costs. Prevent errors.

Inventory 60

Inventory Management Management Technology 60

The Restaurant Times

OCTOBER 24, 2021

Since there is no real storefront or dining area with ghost kitchens, you just need a few back-of-house employees to fulfil online orders. The first wave of the pandemic was a learning experience for people in the business, and it was responsible for reviving growth for the international F&B industry when traditional channels ran dry.

Kitchen Safety 52

Kitchen Safety Online Ordering Mobile Ordering Food Order 52

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

NOVEMBER 24, 2021

Its concise, yet scalable menu, does not necessitate the need for large retail space, allowing for creative opportunities to grow and innovate into the future. The innovative automat concept is currently looking for experienced franchisees and qualified investors to introduce the concept to major media markets across the country.

Franchise 178

Franchise Franchising Loyalty Program 2022 178

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. Customers can enjoy a seamless dining experience, and restaurant operators can realize greater returns on their investments. There are 6.92

Technology 198

Technology Mobile Ordering Customer Experience Customer Service 198

Marketman

DECEMBER 21, 2019

Restaurant management spans over a wide variety of elements including: Customer service. With the development of new technologies and solutions to help ease and speed up processes, restaurant owners, at all levels of experience, can apply new and innovative methods to ensure they are maximizing their restaurant’s success.

Management 52

Management Management Cash Management Inventory 52

EATER

JANUARY 8, 2021

And yet, the Mexican state with few traditions, better known for its seafood and innovative, pioneering chefs like Plascencia, Benito Molina, and Jair Téllez, was rigid about birria de res: All Tijuana stands served it the same way. Moreno opened New York City’s Birria-Landia in 2019.

Food Truck 145

Food Truck White Paper Back of House 2018 145

The Food Corridor

MARCH 27, 2023

And more and more often, whether we realize it or not, it’s also where we’re ordering our food. Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.)

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 211

Food Safety Mobile Ordering Online Ordering Kitchen Safety 211

Lavu

NOVEMBER 1, 2023

You need to invest in reliable and easy-to-use delivery platforms that work well with your restaurant’s ordering system. Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. There has been a significant rise in the demand for food delivery since 2019.

Delivery 166

Delivery Food Online Ordering Mobile Ordering 166

Modern Restaurant Management

OCTOBER 29, 2019

In this edition of MRM News Bites, we feature Fat Sal’s Deli, El Pollo Loco, Green Rabbit, Smart Foodservice, Slice,A&G Real Estate Partners, Mastercard, Temporis, The Flavor Experience and Chicken Guy! We are excited to serve new and existing customers in the greater Idaho Falls and Pocatello areas.” techtown Refresh.

Food Supply 87

Food Supply Franchise Franchising Customer Experience 87