Squirrel Systems

JUNE 5, 2020

In this article, we will focus on how restaurants can leverage food delivery technology to capitalize on the explosion of demand in online ordering, by seamlessly integrating their delivery channels directly into their restaurant point of sale system. More about demographic-based dining preferences here.

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7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Online and Mobile Ordering Systems. Use order information with inventory management software for smarter purchasing.

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Modern Restaurant Management

MARCH 20, 2020

If you’re like me, chances are you’ve probably ordered food online or through an app at least once in the last couple of weeks. We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025.

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Modern Restaurant Management

OCTOBER 15, 2020

According to William Blair , delivery is projected to have a 25 percent CAGR over four years, growing from about $25 billion in 2018 to $62 billion in 2022. According to our 2018 digital search survey of over 300 restaurant brands, the average Google page rank when searching for their brand name + “delivery” was five.

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Delivery Social Media Loyalty Program Customer Service 221

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing.

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Social Media Front of House Back of House Point of Sale 370

Gecko Hospitality

NOVEMBER 21, 2018

Things are no different in the restaurant industry, and 2018 has seen some notable—and in many instances, challenging—tech trends that are changing facets of the business. Placing Mobile Orders in Advance. Some of the biggest coffee shop and restaurant chains now offer advance ordering for pickup and takeout via mobile apps.

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Modern Restaurant Management

SEPTEMBER 1, 2021

New York Extends Outdoor Dining for One Year : On July 7, 2021, Governor Cuomo signed legislation to extend a previous executive order allowing restaurants to utilize municipal spaces like sidewalks and streets for outdoor dining. Versions of this bill were introduced in 2015 and 2018, but were unsuccessful. Litigation.

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Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. 2 What’s more, even when ordering takeout or delivery, there is an increased hygiene expectation for restaurants. In the U.S.,

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Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

Modern Restaurant Management

JUNE 8, 2021

In the midst of the COVID-19 pandemic and the resulting restaurant shutdowns, online ordering has become the go-to method for many customers. By using loyalty programs as a way to encourage customers to order directly. So how can restaurants avoid these fees? What’s more, loyal customers spend more.

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Loyalty Program Point of Sale POS Email Marketing 209

7 Shifts

FEBRUARY 13, 2023

The Tip Pooling Model After the FLSA updated its guidance in 2018, it became legal to share tips across hourly employees, as long as they’re all paid the state’s full minimum wage. We apply an 18% service charge to all in-house food and beverage orders. In other words, tips can legally be split between kitchen and waitstaff.

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Tip Distribution Front of House Restaurant Law Back of House 391

7 Shifts

OCTOBER 26, 2022

In 2018, the U.S. In the past, tips were not common at a drive-thru or pick-up counter; digital ordering technology has prompted tipping in these situations. And as diners feel the impact of record inflation , the generous pandemic-era tipping is coming to a halt, with tips take-out orders feeling the sharpest decline.

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Presentation Tip Distribution Restaurant Law Back of House 487

Modern Restaurant Management

FEBRUARY 26, 2021

” Biden Issues Worker Protection Executive Orders : On January 21, President Biden issued an Executive Order on Protecting Worker Health and Safety that calls for a government review of worker safety standards for COVID-19. .” Jan-Pro Franchising Int'l, Inc.

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Modern Restaurant Management

DECEMBER 12, 2019

While holidays tend to be a slow day in any industry, the sheer amount of food delivery orders being placed over this time period means that restaurant owners have the potential to boost sales without having customers in-house at all. Postmates saw a 95 percent increase in orders throughout December from 2017 to 2018.

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Modern Restaurant Management

JUNE 8, 2021

For example, following in the footsteps of Dunkin Donuts and Chipotle which in 2018 and 2019 respectively announced integration with Amazon Alexa and other AI voice assistants to allow customers to pre-order with Alexa-enabled devices, McDonald’s recently began the rollout of its own voice-activated AI-powered drive-thru service.

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Technology Innovation Restaurant Law Customer Service 218

Perfect Daily Grind

MAY 4, 2022

Many people use mobile apps to order and pay for products, including coffee, almost every day. Instead, customers place their orders through the chain’s mobile app, before opting for either pick-up or delivery. One example is Coffee Box, which had several popular stores in Shanghai between 2018 and 2019.

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Delivery Mobile Ordering Customer Service Beverage 127

Modern Restaurant Management

SEPTEMBER 25, 2023

Restaurants process customer orders and payments, use reservation systems, deal with invoices from suppliers, run staff payroll and more. In 2018, 29 percent of Americans reported that they made no cash purchases in a typical week; by 2022, that figure had risen to 41 percemt.

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Cash Management Point of Sale Training POS 125

EATER

FEBRUARY 21, 2024

Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. We got over 1000 orders the first day.”

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Online Ordering Food Order 2018 Retail 120

7 Shifts

DECEMBER 11, 2019

Example: KFC In 2018, about two-thirds of KFCs in the United Kingdom had to temporarily close due to an inventory issue. Example: Domino’s In December 2018 , multiple Domino’s franchisees threatened to “declare war” on corporate and stop opening new stores if the franchise cost and profit models were not restructured.

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Franchise Franchising Email Marketing Communication 436

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

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2021 Mobile Ordering Loyalty Program Download 186

Modern Restaurant Management

DECEMBER 13, 2021

Yelp Kiosk, which was originally introduced in 2018 for restaurants that didn’t have the budget to hire a dedicated host, has seen a spike in adoption this year as restaurants around the country leveraged the solution as a defacto host. .” Proactive communication and transparency is essential to managing the diner experience.

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Management Management Seasonal Menu Customer Experience 186

Restaurant365

OCTOBER 27, 2021

With the surge in digital ordering, restaurants need to ensure that their tech strategy includes integrations that streamline menu management. With the increase in digital ordering – both on- and off-premise – menu management has taken on a whole new meaning. This article was published in Hospitality Technology. Inventory must be done.

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Menu Website Management Point of Sale Inventory 78

Single Platform

OCTOBER 24, 2018

The TechTable Summit 2018 took place on October 17th. How can you, as a restaurateur, achieve this while doing everything else you need to in order to keep a restaurant in business? There are plenty of technologies that can help you zero in on customer behaviors in order to take action. About TechTable.

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Events 2018 Technology Loyalty Program 36

ChowNow

APRIL 22, 2022

In 2018, a desire for efficiency, affordability, and quality service led them to join ChowNow for a long-term partnership. Just under four years later, the family restaurant has served over 30,000 online orders through ChowNow, earning more than $2.5 Finding the right online ordering provider, though, was a different matter.

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Online Ordering Email Marketing Customer Service 2018 78

Modern Restaurant Management

MAY 20, 2021

As dining turned to off premise, remaining staff were focused on packaging and expediting to-go and delivery orders. Managers, servers, kitchen staff all filled in on roles to handle the increasing volume of online orders as the country embraced digital dining. Roles shifted too.

Technology 186

Technology Front of House Back of House Healthcare 186

7 Shifts

MARCH 30, 2022

After two years of only being able to order takeout and having to wear a mask when not at the table, restaurants are poised to bounce back in 2022. Rather than ordering completely customized paper and plastic products, you can order a roll of stickers with your restaurant's logo on them and affix them to takeout containers.

Advertising 370

Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

MARCH 11, 2020

Grubhub released its annual “ Year In Food ” report, highlighting the top trends of 2019 and found that vegan and vegetarian orders rose by 27 percent in popularity overall in 2019 as compared to 2018. And cauliflower pizza claimed the top spot, rising by 650 percent throughout the year.

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Seasonal Menu Compost Recycling 2018 147

7 Shifts

AUGUST 19, 2020

2018 saw a record high 74.9% In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Include info on how to edit and delete orders, amend bills, communicate with the kitchen, and other tips you may have in place) Shift scheduling onboarding.

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Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

JANUARY 8, 2021

Several states and cities have issued similar laws, regulations, or executive orders with varying degrees of success. New York Governor Andrew Cuomo issued a similar executive order in June. On July 8, 2020, Maine Governor Janet T. Administrative Developments. agencies: The U.S. The renewed agreement has a three-year term.

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2020 Restaurant Law Food Safety Employee Relations 176

Modern Restaurant Management

SEPTEMBER 10, 2020

Prior to the pandemic, Research and Markets had forecast the global drone market to grow from $14 billion in 2018 to over $43 billion by 2024, with drone deliveries set to be the fastest growing application. grocery stores are utilizing drones to deliver orders to customers in as little as 30 minutes or less. More and more U.S.

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Delivery Consumer Goods 2024 Food Safety 245

Modern Restaurant Management

NOVEMBER 13, 2020

The law amends and expands the California Consumer Privacy Act of 2018 (“CCPA”). The new law prohibits food delivery platforms from arranging for the delivery of food delivery orders without the express authorization of the food facilities. The charge may not be applied to takeout or delivery orders.

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2020 Restaurant Law Food Safety Food Order 186

EATER

OCTOBER 28, 2020

In four randomized experiments held between 2016 and 2018 (building off earlier work in 2005 and 2006 ), the events drew in a higher average turnout increase of 2 percentage points. could become food insecure as a result of the pandemic, on top of hunger levels that were already at 37 million people in 2018.

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Food Truck 2018 2006 2005 123

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

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Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

MARCH 31, 2022

Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts. After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm.

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Perfect Daily Grind

DECEMBER 18, 2022

In order for coffee to be classified as specialty grade, it must score higher than 80 points on the Specialty Coffee Association’s 100-point scale. The SCA reports that Brazil’s specialty coffee market share doubled between 2016 and 2018 from 6% to 12%. between 2018 and 2021, according to statistics from the ICO.

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2030 Consumer Goods 2021 2018 150

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. They were gaining in popularity prior to the pandemic, with the Census Bureau estimating 5,970 food trucks in 2018, “nearly double the 3,281 in 2013.” In lieu of available labor, companies are turning more to automation.

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Food Truck Retail Mobile Ordering Food Safety 212

Culinary Digital

MAY 16, 2022

The most mature delivery markets worldwide—including Australia, Canada, the United Kingdom, and the United States—grew twofold (in the United States) to as much as fourfold (in Australia) in 2018 and 2019 (Exhibit 1). POS systems must integrate with third-party apps and other systems used in the kitchen to relay orders.

Technology 52

Technology Kitchen Safety Food Safety Online Ordering 52

Perfect Daily Grind

MAY 17, 2022

“When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. “We We use screens in the kitchens to improve the accuracy and speed of orders, especially when customers also order coffees, so that everything can be served at the same time.”. and Ed say. and Ed add. “By

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Technology Online Ordering Mobile Ordering Kitchen Safety 188