Modern Restaurant Management

NOVEMBER 14, 2024

These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.

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Reservations Online Ordering Loyalty Program Book 449

The Rail

JANUARY 3, 2025

By Indiana Lee, Contributor The restaurant industry is one of the most fast paced in America, with new trends, dishes, and technologies emerging year-round. This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team.

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Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

NOVEMBER 22, 2024

This way, non-local employees can secure housing, managers have adequate time for training, and the business has ample runway to find the best employees for their needs. Effective, inclusive training should be a part of the onboarding process for all employees, but especially those who are new to the restaurant work environment.

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Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

JUNE 26, 2025

With the right combination of technology and training, hospitality operators can protect themselves while also remaining compliant, even on one of the busiest nights of the year. Venues can explore a range of scanning technologies designed specifically for bars and hospitality settings to strengthen compliance and security.

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License Document Training Hospitality 419

Modern Restaurant Management

NOVEMBER 6, 2024

Structure ongoing training to encourage individual learning and development. Invest in technology. Prioritize investments in technology platforms based on their potential impact on both team satisfaction and overall business success. Put systems in place to ensure operational efficiency and clarity for your team.

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Hiring Hospitality Magazine Technology 386

Modern Restaurant Management

DECEMBER 26, 2024

Technology: The Double-Edged Sword Technological innovation continues to redefine the restaurant industry, offering tools to enhance efficiency and improve the customer experience. However, the rise of technology introduces new vulnerabilities, particularly in cybersecurity.

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2025 Management Management Insurance 418

The Rail

MARCH 31, 2025

Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Why Technology in Restaurant Management Technology is key to managing multiple locations within a restaurant group be it your restaurants or management offices.

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Modern Restaurant Management

MARCH 20, 2025

To tackle these issues, it’s crucial to invest in technology solutions that streamline your operations. Today’s breed of advanced technology solutions offer a comprehensive platform to manage these elements efficiently. Investing in regular staff training is also essential.

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Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

OCTOBER 16, 2024

The technology used to commit fraud is exponentially more advanced than it was just 10 years ago. For example, in promo abuse, technologies like Parallel Space and App Cloner enable fraudsters to sign into different accounts simultaneously and change certain features in the source code, allowing them to scale exponentially.

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Delivery Food Order Online Ordering Food Supply 417

Restaurant Business

APRIL 9, 2025

Most restaurant operators consider technology a necessity for running their restaurants today. They rely on technology to help with day-to-day tasks like managing revenue and inventory, and to fill in labor shortage gaps. About 40% found that technology has improved customer satisfaction.

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Take-out Technology Fast Casual Inventory 194

Modern Restaurant Management

FEBRUARY 21, 2025

Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. Resources and training materials are available to make this process easier and ensure everyone is aligned. With the January 20, 2026 compliance deadline for the U.S.

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Food Safety Management Management Kitchen Safety 524

Modern Restaurant Management

JANUARY 23, 2025

Adopt technology : Use tech solutions to simplify operations, such as automated scheduling or inventory tracking systems. Designate experienced staff to mentor new hires, handle onboarding, or run training sessions. Streamlined processes mean fewer last-minute crises for everyone.

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Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

JULY 24, 2025

Nearly all (96 percent) restaurant managers rely on communication technology in their daily operations, with the most popular tools being mobile phones (74 percent) and in-app platforms (46 percent). Streamlining training is the key to breaking this cycle. Stronger Systems, Resilient Teams, Better Business However, things are changing.

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Communication Customer Service Front of House Back of House 251

Modern Restaurant Management

FEBRUARY 24, 2025

billion in annual revenue losses, according to Zonal and CGA's GO Technology report. Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows.

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Book Reservations Communication Customer Experience 385

Modern Restaurant Management

JANUARY 30, 2025

To provide expert guidance, we invested in analytics tools and digital marketing training to deliver precise targeting and measurable results. By combining innovative technology with our expertise in brand storytelling, we’ll continue to help food and restaurant brands thrive in this dynamic, technology-driven landscape.

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Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. Investing in Your People Great technology is only as strong as the people behind it.

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Modern Restaurant Management

NOVEMBER 12, 2024

For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training. Safeguard Staff with Comprehensive Emergency Training A key component to severe weather preparedness for restaurants is the cooperation and safety of staff members.

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Training Communication 2025 2024 473

Modern Restaurant Management

DECEMBER 23, 2024

Train your staff to ask for reviews in the right way If you’re not actively asking for reviews, you’re missing out. Train and reward your staff to encourage honest reviews after a positive interaction without being pushy and avoiding review gating. But this isn’t just about technology.

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2025 SEO Social Media Front of House 308

Modern Restaurant Management

JANUARY 24, 2025

The courses includes foundational knowledge on emerging green technologies, strategies for waste reduction, and operational efficiencies that align with sustainability goals. Chefs and operators can start by experimenting with portable induction cooktops, which provide a low-investment opportunity to explore this technology.

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Sustainability Food Equipment Design 448

Modern Restaurant Management

JUNE 17, 2025

The seasonal surge in foot traffic can drive significant business, but without proper preparation and training, teams can quickly become overwhelmed. Our training programs are extensive, preparing team members to collaborate, deliver consistent and superior guest service, and be adaptable as situations arise.

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Seasonal Menu Loyalty Program Back of House Customer Experience 251

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. What kind of impact do you feel technology and AI will have on restaurants moving forward?

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Modern Restaurant Management

JANUARY 2, 2025

Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction. This not only ensures consistency across locations but also simplifies in-store operations and training. This operational simplicity makes training new hires faster and allows teams to deliver a consistent product every time.

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Modern Restaurant Management

MAY 14, 2025

Mental Health Support Offer resources and support for employees’ mental health, such as employee assistance programs (EAPs), counseling services,andmindfulness training. Encourage open communication about mental health issues and provide training for managers on how to support employees who may be struggling.

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Serving Workshop Education Training 373

Modern Restaurant Management

MAY 9, 2025

What are guests’ expectations for outdoor dining, particularly as it relates to technology? In what ways can technology be used to elevate the outdoor experience? How quickly can an operator ramp up a hand-held program and what kind of investment in dollars and training time does it involve?

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Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

APRIL 9, 2025

If handled improperly, these time-intensive tasks can tie managers up for hours each shift, keeping them from the most business-critical (and most personally fulfilling) parts of their jobs, such as training employees and connecting with guests.

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Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

FEBRUARY 17, 2025

They would need to be able to lean on their technology partners to offer tools that help create efficiencies, and better manage costs. " In what ways is technology changing the Canadian hospitality industry and what impact do you see AI having? AI is also boosting staff productivity.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MAY 28, 2025

With more than a decade of hands-on experience using AI to monitor emerging fraud trends, attacker MOs and advanced technologies, Abrahams brings a unique perspective to addressing merchants' most complex challenges. How should operators train their staff to look for signs of fraud?

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Employee Relations Beverage Food Order Customer Service 251

Culinary Cues

APRIL 7, 2025

These cooks and chefs will not only accept technology in the kitchen, but they will also actively look for ways to make it their critical component. [] KNOW THAT DIVERSITY HAPPENS NATURALLY IN KITCHENS: Diversity in the kitchen need not be mandated or a concern.

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Kitchen Safety Food Supply 2030 Healthcare 306

Modern Restaurant Management

NOVEMBER 20, 2024

How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? Technology can change that. Looking at infection patterns across commercial kitchens, what have you learned about the relationship between employee training, automated monitoring, and outbreak prevention?

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Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

JUNE 6, 2025

However, by spearheading innovative programs to retain some of the experienced workers retiring from the labor pool they can improve the training, recruitment, and retention of young workers. Some workers may want to keep a few shifts a week, and this can aid in training and retention while also improving morale.

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Recruiting Front of House Back of House Training 251

Modern Restaurant Management

FEBRUARY 5, 2025

Embracing Automation About four years ago, Neal and his boss at the time started looking into automated oil management technology from Restaurant Technologies. He can then work with the restaurant team and provide training to help ensure employees follow the right procedures. “That’s a quality issue. ”

Kitchen Safety 221

Kitchen Safety Back of House Food Safety Technology 221

Modern Restaurant Management

MAY 23, 2025

To take advantage of modern technology without falling victim to bad actors, there are steps restaurants can take to bolster defenses: Vet third-party vendors’ security practice s: Mitigate third-party risks by conducting regular risk assessments of third-party vendors’ cybersecurity postures.

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Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

DECEMBER 2, 2024

After all, our technology has evolved to be better than we ever could have predicted. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe.

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Food Safety Kitchen Safety Management Management 275

Modern Restaurant Management

MAY 27, 2025

With limited IT training and high employee turnover common in restaurants, staff may be vulnerable to sophisticated tactics such as emails impersonating managers or vendors. Regular cybersecurity awareness training for restaurant staff is essential to counter social engineering schemes.

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Insurance Document Employee Relations 2023 282

Modern Restaurant Management

OCTOBER 17, 2024

Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

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Insurance Kitchen Safety Food Safety Employee Relations 417

Culinary Cues

FEBRUARY 5, 2025

The knee jerk reaction is to rely on technology to save us. Technology can save restaurants money, help them become more efficient, reduce dependence on a qualified labor pool, and trim some reliance on a challenged supply chain. So, it seems we are in the throes of a paradigm shift that could dramatically change the restaurant world.

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