Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Sit down restaurants need to take a seat and pay attention. Foot Traffic Analysis.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

DECEMBER 11, 2020

With holiday travel put on hold for many, people have more time to look online and brand has become even more important. For example, if someone is searching for chocolate online, they will find the websites that have the word chocolate first. Be sure you can be found. Media Is Looking for Content.

Social Media 539

Social Media Consumer Goods Online Ordering Leadership 539

Modern Restaurant Management

JANUARY 24, 2025

The most expensive thing in any foodservice establishment is an empty seat and nothing contributes more to that than inconsistency. In Pennsylvania alone, the travel and hospitality sector is the second-largest revenue generator, surpassed only by agriculture. That introduces a level of consistency and precision unlike ever before.

Sustainability 448

Sustainability Food Equipment Design 448

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds.

Social Media 263

Social Media Small Business Front of House Point of Sale 263

The Rail

JANUARY 15, 2025

Look for underutilized corners, walls, or other spaces that could serve additional purposes, such as hosting extra storage, decorative elements, or seating options. Simplifying service paths: Optimize the positioning of key service stations, such as beverage counters or POS systems, to reduce staff travel distances and speed up service times.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

Modern Restaurant Management

MAY 10, 2021

Only include items on your delivery menus that you know are going to “travel” well. Provide various seating options, such as indoor vs. outdoor, larger and smaller tables, and ensure that all patrons are abiding by your business’ protocol as much as possible.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

JUNE 6, 2022

Struggling to attract travelers during the height of the pandemic, hotels rented out their empty kitchens and banquet spaces to restaurateurs hunting for cut-rate space. As the day ends and happy hour approaches, moveable and transparent walls and furniture can be utilized, allowing the space to shift into happy hour areas and seating.

Hotels 450

Hotels Customer Service Customer Experience Beverage 450

EATER

JUNE 4, 2024

Part of the reason you’re traveling to France is, presumably, to tap into that gastronomic reverence. Lots of travelers go wrong here by not planning accordingly. Le Cheval d’Or The crew at Le Cheval d’Or run a casual operation including an early dinner seating at 7 p.m. Know which days to go. and it was only tourists.

Fine Dining 306

Fine Dining Reservations Seating Online Ordering 306

7 Shifts

MARCH 16, 2020

Enforce short quarantine periods for any staff returning from travel. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell. Properly sanitize tables and seating areas thoroughly between each group. Put up posters about proper hygiene.

Management 369

Management Management Employee Relations Kitchen Safety 369

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Adjust floor plans to fit local seating capacity and social distancing regulations Demarcate floor with markers for any areas where a line up may occur (restrooms, pick up areas, etc.)

Events 351

Events Social Media Kitchen Safety Seating 351

EATER

SEPTEMBER 26, 2023

With a flagship 1,800-seat location in the city of Erbil and a second 800-seat location in Sulaimani (also spelled Sulaymaniyah), ABC is one of Iraq’s most popular restaurant brands, with often busy dining rooms, large social media followings, and billboards all over. Children mob the costumed figure, squealing with delight.

Employee Relations 348

Employee Relations Travel Sports Social Media 348

Modern Restaurant Management

JUNE 30, 2023

Food traveling via delivery and customer pickup often contend with wide windows of time, so packaging has the added job of maintaining temperature over time and through varied temperatires with both hot and cold climates. Some restaurants use “pick-up racks” with rows of bags marked with a customer’s name.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

EATER

JULY 8, 2020

While there is no form of travel that’s perfectly safe right now, there are certainly more responsible options than others for scratching the itch. Aside from the people you travel with, it’s unlikely you’ll encounter other humans here at all. Masks are required for entry, but customers can remove them while seated.

Front of House 317

Front of House Travel Dine-in Seating 317

Modern Restaurant Management

APRIL 22, 2022

Travelers would have the opportunity to order in their own languages, over their own devices, and in their own time. Everything in restaurants is about speed: How quickly can they get customers in, out, and seat another table?

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

FEBRUARY 4, 2021

For many restaurant brands, in-person visits by field teams have historically been constrained by human resource limitations and cost, and now the pandemic has added an extra layer of complexity with travel restrictions.

Franchise 508

Franchise Franchising Leadership Cash Management 508

Modern Restaurant Management

AUGUST 3, 2022

" Seated surveyed 50 of their top partners based in New York, Dallas, Boston and Atlanta to get a deeper look at how inflation has impacted their businesses – and how they are responding to it. Consumers can use this savings to pay for the gas it takes to travel to the restaurant for a dine-in visit.

Social Media 450

Social Media Online Ordering Loyalty Program Pricing 450

EATER

OCTOBER 15, 2020

But what was for some an opportunity to celebrate the early arrival of changing leaves and everything plaid was a harbinger of bad times to come for restaurateurs now reliant on outdoor seating and the warm weather that allows it to survive. And he wonders how this will play out as the season changes. “I That’s when the money dries up.”.

Outdoor 364

Outdoor Seating Small Business Customer Service 364

Modern Restaurant Management

MARCH 12, 2021

” When Fish first came on board to work with the brand, Clay was a member of the team that traveled to Auburn, Alabama to learn more. “For instance, along with activating online ordering and delivery options from the start, our patio has plenty of seating for those who choose.

Franchise 450

Franchise Franchising Fast Casual Online Ordering 450

Modern Restaurant Management

MAY 5, 2021

. “Some Americans may not have had a summer vacation since 2019, and so there's clearly a lot of pent-up demand,” says Melanie Lieberman, senior travel editor at The Points Guy. “The most important aspect of traveling is to always stay safe and healthy. Just 9 percent would see value in quarantine upon arrival.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Join organizations, compete, attend workshops and conferences, publish your recipes, travel, build your library, and seek every opportunity to build your brand and reputation among peers and guests.

Front of House 474

Front of House Customer Experience Dine-in Training 474

Modern Restaurant Management

MAY 19, 2020

Include any specific information in your online reservation confirmations – if guests may have to wait outside before being seated, let them know; and train staff how to respond to advance phone calls, questions or complaints. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services.

Delivery 383

Delivery Hiring Transportation Food Safety 383

7 Shifts

MAY 1, 2020

Food That Travels Well for Delivery: Tips for COVID-19 ?? Here’s How to Offer Contactless Curbside Pickup ?? Growing Delivery & Takeout Channels at Your Restaurant ?? The Best Online Ordering Platforms to Keep Your Restaurant Running ??

FOH 364

FOH Online Ordering Delivery Food Order 364

EATER

SEPTEMBER 3, 2020

After six months of financial hardship, including a delayed start to summer travel, some hope a fall boom will compensate for lost business. Others, fearing the potential for super-spreaders to hide among the pie stands and farm rows, worry that travelers could bring a second wave of infections to their doorsteps.

Outdoor 246

Outdoor Travel Small Business Social Media 246

EATER

MAY 26, 2021

Williams-Forson writes that in the decades after emancipation, and before most people could afford an automobile, Black women would bring food from their homes , including biscuits, hot coffee, fried chicken, and boiled eggs, to sell to weary travelers at train stops.

Travel 364

Travel White Paper Small Business Training 364

EATER

JULY 24, 2020

If diners sit outside, on the other hand, they slightly reduce the risk of person-to-person exposure for servers, since experts agree the virus cannot travel as far or remain viable in outdoor environments. Outdoor seating also eliminates ventilation systems as a means of transmission.

Kitchen Safety 334

Kitchen Safety Back of House Front of House Food Safety 334

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. Wednesday saw an 11 percent year-over-year increase in seated diners, making it a growing focal point for restaurants. Move over “swicy.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby.

Back of House 421

Back of House Kitchen Safety Hotels Front of House 421

Culinary Cues

DECEMBER 1, 2019

I try, whenever I travel, to find those small, privately owned, interestingly unique bistros, trattorias, and cafes that are the soul of a community and the lifelong dream of a chef or restaurateur who views this as his or her mission – a chance to bare it all and sign every plate that leaves the kitchen.

Small Business 489

Small Business Customer Experience Customer Service Seasonal Menu 489

EATER

NOVEMBER 22, 2021

Volk’s restaurant started seating guests outside in May 2020. She’s trained staff on how to best interact with the restaurant’s littlest guests, including offering free apple juice while seating children so parents can take a moment to actually look at the menu. The author’s daughter dining outside at Pastis in NYC.

Outdoor 331

Outdoor Fine Dining Seating Dine-in 331

Culinary Cues

FEBRUARY 18, 2020

A club chef will likely be a person who is fairly well traveled, a person who has been there – done that, an individual who over a period of time has built a network of influence that is there to support and assist the chef as is needed.

Beverage 520

Beverage Events Food Order Website Management 520

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. But today, the customer experience begins long before guests are seated. Claiming your business on these different search, review, and travel sites is also wise. Recommended Reading: BLOG NAME.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

OCTOBER 22, 2024

For example, if you want to fill more seats on slow nights, run an ad that promotes a special offer like a "2-for-1 Tuesday" or a "Weekend Dinner Special." Offer virtual tours for marketing A 360-degree virtual tour is a powerful online marketing tool for showcasing your restaurant’s ambiance, layout, and seating options.

Book 195

Book Marketing Email Marketing Social Media 195

EATER

SEPTEMBER 28, 2020

I’m not one to splurge on gadgets, especially something that sits idle in a closet for months at a time, waiting patiently until I have an opportunity to travel again. Compared to a traditional cooler, which can be too deep to reach from the front seat and awkward to open, the Cigreen is far superior for snacking on the move.

Front of House 256

Front of House Restaurant Law Back of House Travel 256

EATER

APRIL 3, 2023

A spread of Filipino dishes from Kuya Lord’s | Bettina Makalintal/Eater Skip the constant Resy monitoring this time This post originally appeared in the April 1, 2023, edition of Eater Travel, a biweekly dispatch from Eater’s staff about navigating places where food is the main attraction. Subscribe now.

Reservations 363

Reservations Food Truck Social Media Travel 363