Modern Restaurant Management

APRIL 24, 2024

Reviews and ratings are decisive factors for 91 percent of diners with 64 percent focusing on reviews less than a month old, according to a report from RightResponse AI. Additionally, 71 percent said that they “changed their mind and decided not to go to a restaurant” based upon negative reviews.

Dine-in 446

Dine-in Influencer Customer Service Information 446

ChowNow

JUNE 5, 2024

In today’s digital age, online reviews are the modern-day word-of-mouth, and hungry diners often turn to Google restaurant reviews to find their next meal. 5 Tips to Drive Restaurant Reviews Directly asking diners to share their honest feedback is a highly effective strategy to grow the number of reviews your restaurant receives.

Email Marketing 394

Email Marketing Social Media Website Management Online Ordering 394

Modern Restaurant Management

NOVEMBER 8, 2024

Few businesses rely on reviews and word-of-mouth recommendations as much as restaurants. But with third-party review sites, your restaurant can get lost in the shuffle. Video testimonials cut through the noise, boost your discoverability, and capture the experience much better than a text review can. What Is a Video Testimonial?

Marketing 450

Marketing Social Media Email Marketing Customer Experience 450

Restaurant Business

JUNE 6, 2025

Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 2, 2025. By Heather Lalley on Jun. 06, 2025 Facebook Twitter LinkedIn Chipotle rose to No. 7 among the country's Top 10 restaurant chains, according to Technomic's annual Top 500 ranking. 2024 was a tough year for restaurants.

Fast Casual 140

Fast Casual Leadership 2025 2024 140

Modern Restaurant Management

FEBRUARY 13, 2024

While the FDD is a comprehensive document, certain key sections demand careful scrutiny during an annual review. In short, certain sections of the Franchise Disclosure Document deserve special attention from the franchisor in its annual review.

Document 468

Document Franchise Franchising Point of Sale 468

Modern Restaurant Management

DECEMBER 16, 2024

Budgeting Smart : Review your benefits costs and the financial impact of anticipated changes so you can set realistic financial expectations for 2025. Reviewing Deductions : Make sure benefits, garnishments, taxes, and other payroll deductions are accurate before tax season.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

MARCH 26, 2025

“Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

MAY 28, 2025

According to the data ,while 83 percent of consumers still use traditional engines to search, platforms like social media (73 percent), navigation apps (58 percent), review sites (19 percent), and AI tools (19 percent) have turned consumer discovery into a free-for-all. The 2025 CBI shows that Gen Z bounces between an average 3.6

Social Media 252

Social Media Marketing SEO 2025 252

Modern Restaurant Management

DECEMBER 30, 2024

Due to the manual review process and human intervention required, the process could take days before an interview was scheduled with a hiring manager. The 700+-store chain had a challenge with the amount of time it took to schedule an interview for a new applicant once the candidate had submitted their application online.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

Modern Restaurant Management

APRIL 11, 2025

By polishing their own profiles and encouraging user-generated content like social media and Google reviews, savvy restaurateurs can boost organic diner discovery.Experimenting with Tech: Diners are increasingly comfortable with foodservice automation and AI, and they can be a huge boost in efficiency.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

OCTOBER 16, 2024

Fake orders can lead to lower ratings and poor customer reviews, which diminishes the credibility of genuine restaurants and reduces consumer trust. Limit account access to trusted personnel and review permissions periodically to prevent unauthorized changes.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

FEBRUARY 25, 2025

billion in revenue every year due to inadequate digital engagement across key consumer channels such as search engines, social media platforms, and review sites. Search profiles as well as review sites also offer traditional recommendations in the form of written reviews, which have a strong influence on restaurant consumers.

SEO 326

SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

MAY 27, 2025

All external communications should be reviewed by legal counsel who understand both the regulatory requirements and liability implications. Key aspects of your policy to review include coverage triggers, notification requirements, approved vendors and business interruption coverage.

Insurance 283

Insurance Document Employee Relations 2023 283

Restaurant Business

MAY 30, 2025

A look back at the weeks biggest news in the restaurant industry from Restaurant Business.

POS 155

POS Operations 155

Modern Restaurant Management

JANUARY 9, 2025

Review your local building codes and secure any necessary permits to ensure compliance. These small upgrades can lead to big returns, including increased positive reviews and repeat business — all of which contribute to the continued success of your venue.

Outdoor 386

Outdoor Brewery Seating Small Business 386

Modern Restaurant Management

APRIL 23, 2025

Owners should review their policies annually to ensure they are equipped with adequate coverage and employing effective risk mitigation strategies. Creating a Culture of Responsibility Building a culture of responsible alcohol service starts with leadership.

Serving 377

Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

OCTOBER 21, 2024

A customer centric manager realizes that every aspect of the restaurant is about the satisfaction of the customer, which will lead to repeat business, better reviews and more revenue. When hiring management positions, it is easy to focus on the obvious talents and skills of a person.

Hiring 419

Hiring Management Management Dietary Restrictions 419

Modern Restaurant Management

FEBRUARY 7, 2025

Two-way communication goes beyond quarterly performance reviews, which often fails to provide real opportunities for meaningful exchanges. Two-way communication goes beyond quarterly performance reviews, which often fails to provide real opportunities for meaningful exchanges. True feedback culture is a two-way street.

Communication 283

Communication Reservations Take-out Management 283

ChowNow

APRIL 4, 2025

A glowing collection of five-star reviews and hunger-inducing photos? Or a mixed bag of outdated info, unanswered complaints, and a few good reviews buried in the noise? And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

JUNE 20, 2023

So, when you incorporate consumer reviews and satisfied customer testimonials into your marketing collateral, you can generate more conversions. Encourage Customer Feedback on Review Sites Around 94 percent of diners say they would choose a business based on online reviews, including those on review sites.

Social Media 508

Social Media Email Marketing SEO Consumer Goods 508

Modern Restaurant Management

MARCH 20, 2025

This inconsistency can lead to negative reviews and lost business. Negative reviews can deter potential clients, and varying service quality can undermine the trust you’ve worked hard to establish. The first step is to review your current delivery workflow. Are there bottlenecks or inefficiencies that slow things down?

Catering 354

Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

JANUARY 21, 2025

Regular Price Monitoring Implement a weekly review of ingredient costs to stay informed about market fluctuations. What are the best practices for dealing with food costs for recipes when necessary items are fluctuating in price? This presents an opportunity to verify recipe accuracy and identify potential cost-saving adjustments.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

JANUARY 14, 2025

Review inventory management strategies Inventory isn't just a stockpile of ingredients. Embrace seasonality Forging relationships with local farmers and purveyors unlocks access to fresh, cost-effective ingredients. It's a living, breathing asset that requires careful attention to control costs under.

Management 450

Management Management Food Seasonal Menu 450

ChowNow

MARCH 7, 2025

The best ways to get more customer reviews and use them to your advantage. But first, lets review what local SEO is, and why it matters for your restaurant. The next step is encouraging customers to leave high-quality reviews. How to ask for reviews without sounding pushy. Leave us a review on Google!

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

ChowNow

JUNE 6, 2025

Creating a strong online presence starts with understanding that today’s diners make most of their decisions through their phones or laptops: they search online, scroll, read reviews, and click links long before they ever set foot in your restaurant. It’s also a solid way to collect and showcase positive reviews.

Social Media 195

Social Media Online Ordering Email Marketing Website Management 195

Restaurant Business

MAY 23, 2025

A look back at the weeks biggest news in the restaurant industry from Restaurant Business.

Operations 155

Operations 155

Modern Restaurant Management

NOVEMBER 14, 2024

A second emerging use case is to follow-up after a meal with patrons to gather feedback in order to maintain customer loyalty and minimize the intention for dissatisfied diners to post low rated Google Reviews. What are Restaurants Getting Beyond Never Missing a Reservation when Implementing these Digital Hosts?

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Restaurant Business

MAY 21, 2025

With Yumpingo now part of the BBI ecosystem, our clients will benefit from a deeper understanding of the guest journey and performance levers at every level from the brand, down to the dish.Yumpingos global reach spanning Europe, Africa, the Middle East, and Australasia also extends BBIs footprint beyond its U.S.

Loyalty Program 247

Loyalty Program Customer Experience 2022 Design 247

Modern Restaurant Management

DECEMBER 19, 2024

By reviewing their monthly merchant statements, restaurants can identify and address fees before they accumulate. As more establishments embrace digital payment methods and shift toward card-not-present transactions, it's crucial to closely monitor merchant fees and conduct regular audits.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

NOVEMBER 29, 2022

Scathing reviews. One unhappy guest can spread horrible reviews about your restaurant across social media, which can decrease customer loyalty, sales and, ultimately, your reputation. On average, one negative review leads to 30 lost customers. If a restaurant has three negative reviews, that number increases to 59 percent.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562