Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations.

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Operations Front of House Seating Reservations 221

Restaurant Business

JUNE 13, 2025

Starbucks’ latest gambit to improve operations? By Heather Lalley on Jun. 13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025.

Operations 227

Operations Leadership 2025 Fast Casual 227

Modern Restaurant Management

MAY 13, 2025

Trend-driven yet deeply value-conscious, they want personalized nutrition, ethical sourcing, and innovative packaging. Michael Parlapiano, Managing Director of The Culinary Edge, shares with Modern Restaurant Management (MRM) magazine how restaurants and food brands can adapt to these generations’ evolving preferences.

Social Media 426

Social Media Sustainability Customer Experience Sourcing 426

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Still, keeping a steady team remains the top challenge, highlighting the need for ongoing innovation in restaurant workforce management.

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2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

OCTOBER 30, 2024

. "Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We Consumers want new experiences and variety.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. And the digitization of operations over the past few years means that the industry is getting better at capturing that data. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

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Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap.

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

APRIL 17, 2025

"We've also seen a significant shift in how restaurants handle guest commitments," Tock CEO Matt Tucker told Modern Restaurant Management (MRM) magazine. "Pre-pandemic, We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

OCTOBER 23, 2024

Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning. Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations. Waffles saw a 15.4

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer. The good news?

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

DECEMBER 11, 2024

" That's what Jason Cortellesso, Partner & Creative Director at Sport & Leisure , told Modern Restaurant Management (MRM) magazine when discussing the merch program at his latest estabilshment in East Greenwich, Rhode Island that is seeing people to line up before they open on drop days to get their hands on the items.

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. What are some ways you suggest operators utilize tech tools to be more efficient and profitable?

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

MAY 1, 2025

For a deeper dive into what restaurant operators need to know about this trend,, Modern Restaurant Management (MRM) magazine reached out to Geoff Michener, CEO & Founder, dataplor. For both January and year-round, restaurant and bar operators may wish to consider including this customer segment in their marketing efforts.

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Influencer 2025 2023 2024 282

Modern Restaurant Management

JUNE 20, 2025

From independent eateries to major chain restaurants, chefs and operators are getting creative, introducing innovative dishes and customizable options for younger diners. Legal Sea Foods photography by Brian Samuels How can restaurant operators optimize their kids' menus to better appeal to their guest needs?

Menu 251

Menu Dietary Restrictions Social Media Catering 251

Modern Restaurant Management

MAY 8, 2025

What's the next food trend that needs to be on a restaurant operator's radar? Orange Pineapple Cold Foam Photos courtesy of Rubix Foods How can restaurant operators capitalize on this trend in beverages and across the menu? A leader in innovative beverage textures in the foodservice segment is Starbucks.

Social Media 251

Social Media Beverage Influencer Innovation 251

Modern Restaurant Management

MARCH 24, 2025

For example, Chick-fil-A ihas used drone footage and cameras to optimize speed and accuracy at their drive-thru and Tang expects more innovation from the brand. "If Rising minimum wage and higher food/operational costs are an unsustainable recipe. Leverage your data to diagnose operational issues and drive profitability.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

AUGUST 1, 2024

Chipotle teamed with RFID software provider Mojix, materials science and RFID innovator Avery Dennison, and RFID reader and encoder solutions provider Zebra Technologies. Vise spoke with Modern Restaurant Management (MRM) magazine about the opportunity for RFID in restaurants. What should restaurant operators understand about RFID?

Operations 322

Operations Food Supply Food Safety Waste 322

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

FEBRUARY 17, 2025

Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” Commercial operators who have been impacted have moved swiftly to repopulate hens. Through January 2025, the U.S.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

MAY 15, 2025

Pepper discussed his journey with Modern Restaurant Management (MRM) magazine. I came into the food industry after building a strong background in business strategy and operations. Once they’re on board, we provide them with comprehensive training, marketing support, and operational guidance to ensure they succeed.

Fast Casual 221

Fast Casual Food Franchise Franchising 221

Modern Restaurant Management

MARCH 25, 2021

Throughout her career, Ellen Linardi has been driven by the passion to build products that help small businesses hold their own against big companies.That desire fueled the Global Head of Product for Clover and her team to help restaurant owners struggling during the pandemic pivot operations and compete in the now digital-first world.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

FEBRUARY 17, 2025

Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” Commercial operators who have been impacted have moved swiftly to repopulate hens. Through January 2025, the U.S.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

DECEMBER 22, 2020

But if your restaurant or industry related business has been able to stay open or expects to resume operations once we are on the other side of the pandemic, now may be the time to apply for a grant. 2020 has been a year like no other for restaurants and the companies who support and supply them. Sadly, too many have closed permanently.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

FEBRUARY 27, 2025

To learn more about the plans for the growing brand, Modern Restaurant Management (MRM) magazine spoke with Araque and Gonzalez. innovative and unique marketing strategies and 3. What are the operational challenges of pursuing international expansion? Why you wanted to franchise. What makes it scalable? Strong business model 2.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

MAY 14, 2025

To learn more about MORE, Modern Restaurant Management (MRM) magazine reached out to co-founder Liz Murray. She is also the Chief Operating Officer for The Marlow Collective and previously managed People Operations for Union Square Hospitality Group. But razor thin margins pressure both operators and frontline workers.

Website Management 221

Website Management Hospitality Sustainability Education 221

Modern Restaurant Management

NOVEMBER 15, 2024

“This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation." Our aim was to enhance the guest experience while strengthening and streamlining operations.

Mobile Ordering 221

Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

MARCH 11, 2025

" As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. Technology continues to transform restaurant operations. The restaurants that thrive today are those that balance innovation with human connection.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 10, 2022

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. These days, restaurants are on the search for solutions to minimize costs and provide efficiency throughout their operation. Take food cost management for instance.

Supplies 493

Supplies Food Supply Audits Inventory 493

Modern Restaurant Management

MARCH 11, 2022

. “In order to keep distribution costs in check, we partnered with our distributors and suppliers by being more flexible, consolidating delivery days, and allowing later delivery window times when needed,” Corporate Executive Chef, David Cox told Modern Restaurant Management (MRM) magazine. Creating guest loyalty is key."

Pricing 504

Pricing Customer Service Magazine Delivery 504

Restaurant Business

JUNE 13, 2025

We’re building a platform that makes it easier for local businesses to grow—whether that’s through delivery, pickup, reservations, or in-person hospitality,” said Parisa Sadrzadeh, VP of strategy and operations at DoorDash, in a press release.

Reservations 210

Reservations Leadership Advertising 2025 210

Modern Restaurant Management

OCTOBER 9, 2024

. "Snacking is all about meeting the moment when a craving strikes," Luis Martinez, senior vice president of R&D and Commercialization at Rubix Foods, a culinary and food science-focused provider of flavor and functional ingredients, told Modern Restaurant Management (MRM) magazine. "With

Seasonal Menu 450

Seasonal Menu Consumer Goods Social Media Customer Experience 450

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans. What’s next for Subway?

Front of House 471

Front of House Back of House Leadership Franchise 471

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind. Emily Washcovick.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

OCTOBER 2, 2024

The real winners of the value war will be restaurants providing value in non-monetary ways through tactics like menu innovation, hyper-personalization and providing seamless digital ordering experiences that appease convenience-driven diners. Operators must consider how they can strategically ease customers back into full price menus.

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

Modern Restaurant Management

MARCH 6, 2025

The lounge boasts innovative lighting that enhances the sensory experience. ” The project highlights Da Bureau's commitment to innovative design solutions that are environmentally responsible and sustainable, said Boris Lvovsky, CEO and co-founder. .” How did this project come about, and what was the process?

Design 251

Design Recycling Sustainability License 251

Modern Restaurant Management

AUGUST 20, 2024

Partnering with November Five, Le Pain Quotidien launched Alain.AI, a tool that can be called the world's first digital twin of a chef-founder and used to help with menu development, recipe standardization, and culinary innovation. "As " Van Overstraeten says operators should embrace AI, instead of being fearful. "I

Front of House 449

Front of House Restaurant Law Technology Presentation 449