Modern Restaurant Management

JUNE 3, 2025

While it's crucial to stay informed, stepping back and allowing experts to take charge can be key to overcoming these challenges. Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Culinary Cues

JULY 27, 2022

It is rare that all these influences are mapped out in advance – they simply happen, and along the way we sift through and categorize them as we search for the blend that will define our style and signature. Although we rarely map this out, we should open ourselves up to experiences and potential influences.

Influencer 440

Influencer Fine Dining Travel Book 440

Modern Restaurant Management

JANUARY 28, 2025

Leadership isn’t about wielding authority; it’s about influence. These questions might help: Do you excel at organizing and executing tasks or thrive on inspiring and influencing others? Let's examine two examples to see how these roles play out in real life.

Management 422

Management Management Leadership Innovation 422

Modern Restaurant Management

JUNE 6, 2025

If you don’t stand out from the sea of options for diners, you may not bring enough guests through the door to stay afloat. While images can excite the senses, video takes it a step further with sensory appeal that words and photos can’t match. Then, when they want to dine out, your restaurant is at the top of their mind.

Marketing 221

Marketing SEO Influencer Events 221

Modern Restaurant Management

APRIL 4, 2025

The third location started out as an upscale burger bar, but it just wasn’t connecting with the neighborhood so Murray recalibrated. I’ve changed my restaurant concept by just taking an assessment of everything that I’m currently doing. With my restaurant, I truly think I expanded a little bit too fast.

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

Modern Restaurant Management

JANUARY 8, 2025

To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services. At this time of year, restaurant operators often search for ways to be more efficient, reduce costs and be more profitable.

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

JULY 14, 2020

This gives restaurant brands a unique opportunity to focus their attention on social media so they can remain a constant in the diners life online—and be top of mind when they’re ordering in or ready to go out again. Take Advantage of #foodstagram. Post pictures of your menu, daily specials, take-out, and delivery specials.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

Modern Restaurant Management

FEBRUARY 25, 2022

To stand out and get more customers means focusing more on marketing. If you’re looking for ways to up your restaurant marketing game, here are the practical steps you should be taking in 2022. It needs to be visible to casual browsers who simply won’t take the time to download information that should be easily accessible.

2022 531

2022 Marketing Email Marketing Social Media 531

Modern Restaurant Management

MARCH 25, 2025

Yet, too often, new multi-unit leaders are thrown in the deep end and left to “figure it out” without structured support. A great MUL must empower and influence their GMs rather than micromanage them. This transition takes time, but it’s essential for sustainable success. The result? turnover, sales growth).

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

APRIL 14, 2025

Among the report highlights: Cost-conscious diners are rolling back their spending, not cutting it out: 45 percent of surveyed diners report they are visiting restaurants less often due to rising prices, with nearly half saying they’ve decreased their dining-out budgets in the past six months. Have guests’ needs changed?

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

MAY 8, 2025

Modern Restaurant Managment (MRM) magazine reached out to Shannon O’Shields, VP of Marketing at Rubix, to learn more on how anti-texture is redefining mouthfeel, why it's so important , and what restaurants can do to capitalize on this growing trend. That’s because texture activates more than just our taste buds.

Social Media 251

Social Media Beverage Influencer Innovation 251

Modern Restaurant Management

FEBRUARY 27, 2025

Miami-based brand I Heart Fries teamed with Artist, Athlete, Activist, Celebrity Influencer Dylan Gonzalez to launch an international franchise expansion effort. Our partnership with an influencer makes our reach even bigger and more authentic. We also stand out with bold flavors, great branding, and strong customer engagement.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

DECEMBER 9, 2024

Inviting regulars and key influencers in town to experience the pop-up first will encourage them to not only to post about the event but also to create the initial momentum needed to garner interest from the general public. What are the best practices for marketing pop-ups?

Customer Experience 419

Customer Experience Marketing Magazine Small Business 419

ChowNow

APRIL 11, 2025

The last time you tried a new restaurant, what steps did you take before you walked through their doors? They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet. Did you scroll through the online reviews first?

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

FEBRUARY 18, 2020

According to a December 2019 report by commercial real estate giant CBRE using data from eMarketer, Generation Z’s spending is now at approximately $143 billion per year, with an additional influence over $450.5 Now let’s take a deeper look at Gen Z behavior and how can your establishment best target this generation.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

OCTOBER 23, 2023

With the fierce competition in the food industry, a well-thought-out pre-launch marketing strategy is crucial to ensure your restaurant gets the attention it deserves. Here are five essential steps you need to take for a successful restaurant pre-launch. In fact, Influencer Marketing Hu b stated that businesses are making $5.78

Fine Dining 520

Fine Dining Marketing Social Media Influencer 520

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

EATER

MARCH 25, 2025

Hes also become a self-appointed champion for those independent restaurants, which frequently end up with lines of customers out the door after Lee posts a positive review. Now, hes taking his restaurant advocacy one step further with a new partnership with point-of-sale platform Toast. I think so, but its kind of a yes and no.

Social Media 241

Social Media Small Business Front of House Point of Sale 241

Modern Restaurant Management

MAY 28, 2025

. “We are not only seeing the continued use of social for search this year, but also the rise of AI search engines like ChatGPT and community websites like Reddit, which are taking market share away from traditional search engines,” Ho added. What factors influenced these results? “This shift is already happening.

Social Media 251

Social Media Marketing SEO 2025 251

Modern Restaurant Management

APRIL 30, 2021

Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. Make sure that locals know the measures your business is taking to ensure the safety of both customers and staff. Reach Out to Local Foodies. Sign Up on Local Directories.

Marketing 568

Marketing Food Safety Social Media Small Business 568

EATER

APRIL 8, 2025

And in Chicagos Union Station, surrounded by fast food, I once watched a child reach into a huge plastic tub of ice cream, relabeled in slanting marker as Annas Sundays Best, and pull out a homemade scone, the look of happiness radiating from her. Then, in a serious tone, You should talk to the Amish.

Training 290

Training Food Travel Social Media 290

Modern Restaurant Management

MARCH 24, 2025

These metrics were then weighted.Yelp measures consumer interest by looking at select actions users take in connection with businesses on Yelp, including viewing business pages or posting photos or reviews. To learn more, Modern Restaurant Management (MRM) magazine reached out to Kadecia Ber, Yelp’s advertising trends expert.

2024 221

2024 2023 Customer Experience Social Media 221

Modern Restaurant Management

AUGUST 19, 2022

Fortunately, there are steps you can take to make your franchise restaurant a mainstay of your community. Three out of every 10 restaurants have more than one location, and many operators turn to franchising for expansion, the National Restaurant Association reported. At least seven out of every 10 Americans use social media regularly.

Franchise 492

Franchise Franchising Social Media Loyalty Program 492

Modern Restaurant Management

MAY 30, 2025

Take Amazon, for example. In many cases, they’ve basically taken people out of the equation almost entirely. They also adapted how they reach their customers by investing in restaurant and Instagram marketing, working with local influencers, and running targeted advertisements.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

MARCH 3, 2025

Day in and day out, restaurant employees are on their feet—cooking, serving, bartending, cleaning, and ensuring every guest has a memorable experience, all while often working unusual schedules or long hours. Working in a restaurant is no small feat. With that said, employee recognition shouldn’t be limited to just one day.

Insurance 412

Insurance Healthcare Leadership Small Business 412

EATER

OCTOBER 31, 2024

I was angry that it was taking so much of my energy and my creativity, and I wasn’t really building a future for myself,” she says. Most modern panaderías are taking flavor inspiration from other cuisines and traditions. I taught myself to bake through books and practice, just out of curiosity. I was really tired of it.

Consumer Goods 325

Consumer Goods Customer Experience Social Media Take-out 325

Modern Restaurant Management

MAY 16, 2025

According to a Deloitte report on restaurant loyalty , staff responsiveness ranks as one of the top attributes influencing guest satisfaction. If food takes too long to reach the table, it could be a kitchen delay or a signal that something got lost in translation between teams. More often, it’s a breakdown in communication.

Front of House 251

Front of House Communication Back of House Fast Casual 251

EATER

NOVEMBER 21, 2024

The anonymous poster behind Seed Oil Scout, which launched in 2022, said they first became concerned with seed oils during early COVID lockdown, as they noticed their gut health improved after cooking at home instead of eating out in restaurants. Carbone, however, isn’t taking the SOS fliers lying down.

Advertising 331

Advertising Influencer 2023 2022 331

Modern Restaurant Management

APRIL 15, 2022

The restaurant industry is also not shying away from taking advantage of this opportunity on Instagram. Nonetheless, photos remain the core focus of the platform, mastering the art of photography allows you to take your branding to a whole new level. Collaborate with Food Bloggers and Influencers. Host Contests and Giveaways.

Marketing 493

Marketing Influencer Social Media Food Supply 493

Modern Restaurant Management

DECEMBER 18, 2024

. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. The restaurant sector is poised for a seismic shift as AI integration takes center stage. – Sharon Olson.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

FEBRUARY 7, 2025

Creating a sense of urgency with time-sensitive promotions and specials encourages customers to spend more in the moment, fearing theyll miss out if they dont act fast. Humans are hardwired to mitigate risk, so by using social proof, youre taking away the risk involved with customers ordering a high-value menu item.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

DECEMBER 20, 2023

Taking advantage of the buzz surrounding national food holidays and the abundance of fresh, seasonal offerings generates excitement and a sense of urgency among new and existing guests. Influencers can be powerful advocates for restaurants. User-generated content (UGC) shapes your restaurant's online identity.

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

Modern Restaurant Management

FEBRUARY 17, 2025

“While seasonality remains an influencing factor, egg use has grown dramatically over the last 20 years. To deal with fluctuating egg prices, Powers has a nmber of suggestions including taking advantage of commodity price drops to lock into systemwide supply contracts. "An

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Culinary Cues

OCTOBER 24, 2020

Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. When a chef takes part in active demographic research – a menu might very well reflect something about the community where the restaurant sits. Owners have a tough time staying out of the menu planning process.

Menu 482

Menu Seasonal Menu Front of House Reference 482

Modern Restaurant Management

DECEMBER 10, 2021

Providing top-quality food and service should remain your restaurant’s foremost priority, but you also need to get the word out and attract new customers. While you are waiting to be seated, the hostess fans out a deck of cards containing four jokers. Train your staff to build other taking points. Net result?

Marketing 567

Marketing SEO Front of House Website Management 567

EATER

MAY 15, 2025

He lets out a dramatic guffaw and continues on his left hand: spiraled, ghee-glazed mabroumah; tartare-like kibbeh nayyeh he pauses to tend to a family of customers. But restaurant owners like Habesh still face a heavy choice: stay in the life theyve built in exile, or take a chance returning to Syria. But first we need peace.

Government 222

Government 2024 Customer Experience Food Order 222

Modern Restaurant Management

FEBRUARY 10, 2021

Demand for gluten-free products continues to grow, with 15 percent of consumers surveyed looking for gluten-free options when dining out, according to a 2020 report by market research firm Mintel. Simply mentioning that you offer a gluten-free menu in your marketing materials is one easy step you can take. Take to the Camera.

Marketing 452

Marketing Social Media Online Ordering Demo 452