SpotOn

MAY 1, 2024

Getting your business discovered by potential customers is a challenging task. Small businesses can use paid ads, social media promotion, and other clever tactics to lure curious local customers to try a new food spot. But we all know how tedious this process can be, especially if your business wants to save more than it spends.

SEO 52

SEO Definition Online Ordering Website Management 52

Modern Restaurant Management

NOVEMBER 3, 2022

From higher rankings to increasing your online reputation and brand visibility, Google reviews can boost your business for completely free. However, the term ‘get more Google reviews’ receives approximately 14,000 annual global searches, suggesting business owners and marketeers are struggling to find the secret to success.

Email Marketing 203

Email Marketing Customer Service Website Management Customer Experience 203

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it. There are new technologies, new ways of doing business, and new consumer habits, too. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave. So, how can you do this?

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

FEBRUARY 5, 2021

If the past few years have taught us anything, it’s that restaurant technology is no longer a nice-to-have. It’s a necessity for building a modern and future-proof restaurant. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Partender 3.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Modern Restaurant Management

JUNE 20, 2023

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? How do you build social proof for your restaurant business?

Social Media 203

Social Media Email Marketing SEO Consumer Goods 203

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. It's a necessity for building a modern and future-proof restaurant. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

NOVEMBER 16, 2020

Not too long ago, the restaurant storefront and menu helped to attract customers, but now an online presence is more important than ever. So how do you optimize your online presence and dominate local search results? Claim Your Google My Business Listing. These five tips should help you implement a solid SEO strategy.

SEO 214

SEO Website Management Online Ordering Information 214

Buzztime Business

DECEMBER 26, 2023

Why write New Year’s resolutions when you can use these 5 bar and restaurant goals instead? Resolution #1 – Boost Check Averages It’s the holy grail of bar and restaurant goals: bigger checks. Action: Tune Up Your Playlist Adjust your playlist by daypart as one of your bar and restaurant goals. Put fun on the menu.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Here are the biggest takeaways for how restaurants can engage with Gen Z in ways that create a competitive advantage.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Customer Experience 189

Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. When you aren’t a 100+ national restaurant chain with ample technology, infrastructure, and advertising dollars, you might wonder how you can compete for hearts and mouths.

Fast Casual 197

Fast Casual Dine-in Casual 2022 197

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. You’re craving eggs benedict, and you want to go somewhere that’s well-reviewed, close to you, and not too busy. Not convinced? Picture this: It’s a Sunday.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

MARCH 8, 2023

From the rise of Instagram food bloggers and selfie walls to paying outrageous prices for the #SaltBae experience , consumers are now expecting restaurants to deliver an experience beyond flavor. Where Have All the Restaurant-Goers Gone? Many diners will even try new restaurants simply because of the photos they can take while there.

Social Media 180

Social Media Customer Experience Website Management Customer Service 180

ChowNow

DECEMBER 7, 2021

Today, ChowNow is launching an exciting new feature to continue our mission of helping restaurants thrive: The Diner Impact Score. This first-of-its-kind feature shows customers how much they’re helping restaurants save, offering an easy way to quantify support for local restaurants and encourage repeat orders.

Online Ordering 158

Online Ordering Mobile Ordering 2011 Website Management 158

Restaurant Engine

OCTOBER 11, 2023

Just as important, though, is using your strong, positive online reviews to leverage trust and loyalty in your restaurant. Let’s look at 10 tips for using reviews to boost your restaurant’s online following. #1: Then, add your text and logo. If the reviewer has a profile image, add this to your Canva image.

Social Media 110

Social Media Email Marketing SEO Website Management 110

Modern Restaurant Management

AUGUST 12, 2020

With more than 23,000 closures since March, restaurants are one of the industries hardest hit by COVID-19, according to the Yelp Local Economic Impact Report. To help offset all of this, some restaurants have implemented COVID-19 surcharges, either by raising menu prices or adding a fee to the total bill.

Social Media 208

Social Media Customer Experience Pricing Website Management 208

ChowNow

NOVEMBER 28, 2023

The team at ChowNow partners with more than 20,000 restaurants and is staffed with over 500 years of combined in-restaurant experience. Safe to say – we are familiar with the evolving challenges of our restaurant partners and the growing conversation around delivery. Hold tight, I’ll circle back to how ChowNow helps!

Delivery 78

Delivery Online Ordering Food Order Fine Dining 78

Modern Restaurant Management

FEBRUARY 17, 2020

This edition of MRM News Bites features Toast, Yelp, Aramark, Clover and Fiserv, OpenTable, Tripadvisor, Rich Products, Taffer’s Tavern, Dinova, DeliverThat, ParTech, SpotOn and TouchBistro. During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community.

Sports 153

Sports Point of Sale Entertainment Customer Experience 153

Culinary Cues

APRIL 26, 2020

Building a well thought out strategy for starting up the restaurant engine after we move forward is paramount and will, in the process of thinking it through, give every chef and restaurateur a spark of excitement to lean on. Chefs know that things will be different and as a result they may be lost as to how to approach this planning process.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Modern Restaurant Management

FEBRUARY 16, 2023

Modern Restaurant Management (MRM) magazine asked Shanks about the brand's growth, compeition, loyalty, and social media savvy. What is the XO Marshmallow concept and how is it distinguished from its competition? That goes far beyond responding to their Yelp reviews.

Sustainability 184

Sustainability Social Media Customer Experience Consumer Goods 184

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

EATER

JULY 15, 2020

As restaurants struggle during the pandemic, many owners wish Yelp would do more than appeal to its users to be “empathetic and patient” When Arsalun Tafazoli opened his first restaurant, each bad review felt like a punch to the gut. “I But like restaurant owners across the country, he’s in a different position now.

Employee Relations 116

Employee Relations Fine Dining Take-out 2012 116

Modern Restaurant Management

JUNE 15, 2021

When the pandemic hit, many restaurants focused on expenses. While what consumers eat won’t change, post-COVID-19, how they will get it will. The pandemic effectively accelerated trends in how restaurants interact with customers. Menus were trimmed to a fraction of original size.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 223

Customer Experience Online Ordering Social Media Mobile Ordering 223

Clover - Restaurants

MARCH 8, 2024

In order to be successful, it’s important to consider market demand, financial stability, restaurant operational efficiency, customer base, and growth projections. In this article, learn more about these key topics and how to expand your restaurant successfully. Read menus to identify gaps your restaurant can fill.

Loyalty Program 52

Loyalty Program Small Business Point of Sale POS 52

Modern Restaurant Management

OCTOBER 4, 2021

Whether you’re handling marketing for a chain restaurant, or just trying to heighten the visibility of your own local mom and pop diner, here are seven pro tips for restaurant marketing that will give your eating establishment a much-needed boost. This is true for any type of business, but especially for restaurants.

Marketing 189

Marketing Loyalty Program Social Media Online Ordering 189

ChowNow

JANUARY 19, 2022

In 2020, they were among the top-performing Chicago restaurants on the ChowNow Marketplace, which they use as part of their ChowNow Direct subscription. . In 2020, they were among the top-performing Chicago restaurants on the ChowNow Marketplace, which they use as part of their ChowNow Direct subscription. . Andrew says, “?We

Online Ordering 148

Online Ordering Point of Sale Food Order Small Business 148

Indoor Media

APRIL 8, 2021

For example, sponsoring a local sports team in the spring is a great way to reach your community and add some local flair to your campaign. If your business chips in to buy the team uniforms, you should ask to print your logo on them. When it comes to advertising, it’s best to feel out all your options.

Advertising 135

Advertising Coupons Small Business Uniforms 135

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Never before has our local market experienced such a massive disruption to the restaurant industry as we are experiencing with the Coronavirus pandemic.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

MARCH 25, 2020

For more resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course. To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Watch the video above.

Online Ordering 115

Online Ordering Insurance Mobile Ordering Website Management 115

Modern Restaurant Management

SEPTEMBER 22, 2020

How do we love thee, curbside pick-up? There’s the table-wedged-in-the-doorway approach, where one brave soul in full PPE hands off an order over a barricade of restaurant furniture. It’s convenient, feels safer than stepping inside an eatery, and it feels good to be supporting local businesses.

Kitchen Safety 236

Kitchen Safety Food Safety Customer Experience Food Order 236

Restaurant365

MARCH 3, 2022

According to the National Restaurant Association’s recently published State of the Restaurant Industry, many restaurants rely on business travelers and tourists to boost their sales. Add fresh, seasonal tastes to your menu. Add fresh, seasonal tastes to your menu. Spring Break is right around the corner!

Travel 146

Travel Fast Casual Social Media Fine Dining 146

Social Hospitality

APRIL 5, 2019

Of course, this method only works if you know how to post and share so viewers will want — or feel like they have — to visit your establishment. Of course, this method only works if you know how to post and share so viewers will want — or feel like they have — to visit your establishment. Get Started.

Social Media 225

Social Media Advertising Customer Experience Fine Dining 225

Foodable

OCTOBER 6, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Chris Campbell, CEO at Review Trackers to explore the importance of restaurant reviews. Campbell says, Google, Facebook, and Tripadvisor, all just growing multiples faster then Yelp.

Influencer 77

Influencer Hospitality Website Management Reference 77