Modern Restaurant Management

FEBRUARY 4, 2020

At one point, he had the deli on 14 online delivery service platforms, believing that if the family business was not on them, it did not exist to the people who used those services. For Alex Canter, it was at a spot in his family-run restaurant nicknamed “The War Zone.” For them, it had become a logistical nightmare.

Hospitality 576

Hospitality Online Ordering Mobile Ordering Customer Service 576

Social Hospitality: Restaurants

MARCH 27, 2020

However, no one understands the consequences more than the travel and hospitality industries. Some of the top hotel companies are offering elite status extensions and additional points to users. As worldwide markets continue to feel the pain of COVID-19, companies of every size are suffering from the effects. Consider Your Employees.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI).

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. Customers are able to purchase a coffee, beer, or wine at the point of sale in mere milliseconds – seamlessly, and with just the flick of a wrist. Below, we’ll examine the state of payment security in the hospitality industry.

Hospitality 395

Hospitality Point of Sale POS Online Ordering 395

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

APRIL 1, 2025

To gain a legal perspectve on the potential significance of these tariffs, Modern Restaurant Management (MRM) magazine reached out to Brad Berkman , attorney in the Hospitality, Alcohol and Leisure Industry Group at Greenspoon Marder. The impact of tariffs are top of mind for many restaurant operators and a cause for anxiety.

Bar 282

Bar Point of Sale Consumer Goods Back of House 282

Modern Restaurant Management

JULY 10, 2025

After 15-plus years leading training practices in hospitality, I have seen firsthand how the strongest brands turn their playbook into a methodical growth engine. Celebrate hospitality wins during the training period. Here is how we think about building programs that scale with intention and stick with your teams.

Training 251

Training Loyalty Program Uniforms Franchise 251

Modern Restaurant Management

DECEMBER 31, 2024

Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Modern Restaurant Management

MAY 23, 2025

POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Also rising?

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

EATER

NOVEMBER 1, 2024

The chain has seen declining sales , and foot traffic is down 10 percent over the last year. At this point though, it’s hard to think that Starbucks could ever rise to the prominence that it had in the early 2000s, when there was no symbol more status-y for a teenage girl than a Starbucks cup — and Starbucks really only has itself to blame.

Customer Experience 326

Customer Experience 2003 Point of Sale 2006 326

Modern Restaurant Management

SEPTEMBER 12, 2022

As these values shift, an advanced restaurant point of sale should support multiple methods for guests to place orders. Offering modern point of sale concepts creates a better customer experience and caters to a guest’s personal preference. According to the U.S. Support a range of ordering scenarios and preferences.

Technology 531

Technology Point of Sale POS Mobile Ordering 531

Modern Restaurant Management

JUNE 16, 2022

In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S. consumers’ meal delivery sales, followed by Uber Eats, which gained 24 percent. On top of that, nearly half of all restaurants offered delivery services during the pandemic. A Fearful Transition.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Restaurant Business

JULY 8, 2025

deals this week as fast-food pizza chains work to reverse stubbornly weak sales. deals this week as fast-food pizza chains work to reverse stubbornly weak sales. price point. But sales and traffic challenges more recently have resurrected the need for more value-based marketing. By Jonathan Maze on Jul.

Leadership 230

Leadership Point of Sale Fast Casual Email Marketing 230

Modern Restaurant Management

OCTOBER 7, 2024

History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. Here are a few early observations of what 2025 could bring to the hospitality industry. It’s also become a boost to top-line sales. Since COVID, technology in the restaurant industry has moved at lightning speed.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Contactless payment eliminates a potential hurdle between you and more sales. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

APRIL 1, 2022

That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. It’s a restaurant operator’s worst nightmare.

Operations 601

Operations Point of Sale POS Small Business 601

Modern Restaurant Management

APRIL 12, 2023

That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. One of the most important sources is a restaurant’s POS system, or point-of-sale system. At the heart of this science is data. First, how might owners and those in management find the data they need?

Point of Sale 491

Point of Sale Inventory POS Customer Service 491

Modern Restaurant Management

AUGUST 19, 2020

For Rustic Table, a restaurant operating within the hospitality focused district of Times Square in New York City, the impact of Covid-19 seems insurmountable. For BevAlc buyers, price point as a function of quality, although always important, will become crucial over the coming months and years. The first important factor is margin.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

AUGUST 15, 2024

These options also offer contactless payment solutions and integrated point-of-sale systems which can track sales and eliminate the need for manual cashiering. Restaurants are feeling the bite of high labor costs, thanks to increased minimum wages, staff shortages, and high employee turnover that is outpacing other industries.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

MAY 11, 2021

They can order and pay through a server (old school), or directly from their mobile phones (contactless ordering and payment – new school), or blend the two experiences all on one tab, through its easy-to-use mobile point-of-sale (POS), contactless ordering and payment features, and kitchen management systems (KMS).

Mobile Ordering 404

Mobile Ordering Point of Sale Brewery 2016 404

Modern Restaurant Management

DECEMBER 1, 2021

This menu price inflation has a number of causes, from higher raw-ingredient costs to an unprecedented labor shortage in the hospitality industry. App users also prize the ability to place orders quickly, and to earn and track loyalty points. percent and food-away-from-home (restaurant) prices have increased 3.6 Rewards for Loyalty.

Loyalty Program 531

Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

DECEMBER 23, 2021

While businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. Laws regarding the sale and consumption of alcohol are not established by the federal government. 31 and beyond.

Insurance 531

Insurance Restaurant Law Point of Sale Training 531

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

MARCH 16, 2020

"We want to remain optimistic, so this initiative shows solidarity within our restaurant community and hopefully reassures our guests that if they aren't able to visit us at this point in time, we'll be here for them when things settle down." Click here to learn the 10 steps to take now.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

7 Shifts

OCTOBER 31, 2022

When a plan is too wordy, it tends to turn off the reader and can actually prevent them from finishing,” Lauren Fernandez adds that the business plan should be more akin to a sales document, not an A-to-Z tactical roadmap. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

AUGUST 25, 2020

With the evolution of the hospitality design, Heating, Ventilation and Air Conditioning (HVAC) systems will need to adapt to the changing architecture. In addition to improving ventilation, upgrading air filters with higher rated Minimum Efficiency Reporting Value (MERV) 13 filters is a good starting point.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

ChowNow

APRIL 15, 2025

Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. Sure, instincts matter, but lets be honest, following your intuition is really just a guessing game, and eventually, a strong hunch will turn out to be a bad judgment.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

JANUARY 13, 2022

The old maxim to “under promise and over deliver” is relevant to the hospitality industry. Restaurant efficiency is the key to making a profit in an industry with thin margins and fierce competition. Untrained and unmotivated staff. Inefficient management of staff. No realistic table management. This rarely happens on its own.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. military base, or any U.S.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. In case you were wondering why they chose the name The Plaid Pengun, Haubenhofer tells the story. It’s a blend of strategy and creativity – two key elements in great branding.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

DECEMBER 5, 2023

Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience. Customers can enjoy a seamless dining experience, and restaurant operators can realize greater returns on their investments. There are 6.92

Technology 493

Technology Mobile Ordering Customer Experience Customer Service 493