Modern Restaurant Management

MARCH 11, 2025

The Double-Edged Sword of Social Media Social media has reshaped how restaurants connect with guests, offering instant access to specials, menu highlights, and community events. Beyond logistics, the biggest transformation has been in leadership.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Restaurant Business

JUNE 24, 2025

Social media erupted over portion sizes last year, which had a side effect of creating stress for employees as customers videoed their orders being put together. The social media issues and tensions they caused could finally be revealing themselves in weak traffic.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Equip your managers with leadership skills that go beyond simply assigning tasks.

2024 335

2024 Social Media Insurance Leadership 335

The Rail

APRIL 14, 2025

A small company loan offers the funds required to reach a larger audience, whether via digital advertising , content marketing, social media interaction, or search engine optimization. While excellent content marketing presents your restaurant as an authority, paid advertising efforts on Google and social media create focused traffic.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

MAY 2, 2022

Offer competitive pay, thank employees for their efforts, and recognize hard workers in staff meetings and on social media. But all employees should receive ongoing training – not just upon hiring, but throughout their tenure. Train continuously. safety, quality, inventory, predictive ordering, etc.) in one tech stack.

Food Safety 546

Food Safety Food Supply Waste Sustainability 546

Modern Restaurant Management

DECEMBER 3, 2019

"As we compiled the list, we were pleased to see how many topics addressed solutions for industry-wide problems such as hiring, staffing and marketing. MRM's thought leadership is getting stronger and more focused and look forward to grow this library in the future." Essential Leadership Skills for New Restaurant Managers.

Article 287

Article Social Media Leadership Magazine 287

Culinary Cues

FEBRUARY 2, 2024

We see and feel the results in restaurant closures, limited hours due to a lack of staff, streamlined menus and an increase in the amount of convenience items used, customer complaints on social media, and depressing retention rates of both employees and guests. A lack of respect is a problem.

Training 442

Training Customer Service Uniforms Leadership 442

The Rail

JUNE 11, 2025

Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu. Hire and Train the Right Team Staff can make or break your new restaurant. The right team brings your vision to life, while the wrong hires can lead to poor reviews and high turnover.

Management 147

Management Management Equipment Hiring 147

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Culinary Cues

DECEMBER 30, 2019

I am proud to be a chef and always will be, but a common mistake that restaurateurs make is to turn over the concept and the reputation of their business to that great chef that was just hired. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT. PLAN BETTER – TRAIN HARDER.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Embrace the Suck

MAY 24, 2023

Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. While experience is certainly crucial for specific roles, personality should carry substantial weight in our hiring decisions.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. For this reason, a lot of restaurants are going to start hiring delivery staff, even if they never did before.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

EATER

APRIL 8, 2021

People were afraid to be at work, but they were also afraid they would lose their jobs, because there was a lot of media attention around places closing and layoffs.” The leadership team redid the staffing model to allow people to work from home as needed. People were scared,” says Houser. Several U.S.

Training 307

Training Café Kitchen Safety Back of House 307

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Embrace the Suck

FEBRUARY 12, 2020

Bad hiring is a disease. I hate to say that a lot of restaurants post on social media, very few actually market. Sidenote: If you don't like to talk to people face-to-face, then perhaps it's time to think about a career beyond leadership in the hospitality industry. I think Uber is hiring.

Coaching 337

Coaching Email Marketing Communication Book 337

EATER

JULY 10, 2020

In several cities, chefs are using social media to share worker stories of racism, sexism, and toxic workplaces The Black Lives Matter movement has prompted all industries to take a hard look at their hiring practices, and the dynamics at play in their work environments. Enough is enough.”

Social Media 238

Social Media Small Business Leadership 2017 238

EATER

MAY 24, 2021

Last summer, workers took to social media to speak about racism and discrimination in the kitchen, low wages, hypocritical chefs and managers, and cultural appropriation. But in June, Pham began speaking out against Fat Rice on social media. “I

Website Management 274

Website Management Leadership Social Media Hospitality 274

Modern Restaurant Management

NOVEMBER 14, 2019

We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. You used to have to hire an advertising agency to market to your customers. Today, your customers are your advertising agency on social media. How is tech incorporated into operations?

Social Media 361

Social Media Advertising Technology Dine-in 361

7 Shifts

OCTOBER 31, 2022

This unique approach puts our employees first because we believe that attracting, hiring, and nurturing the right people is what sets our businesses apart. Here are examples of each: Strengths : Combined 30+ years of restaurant experience from the leadership team. Hiring is routinely one of the most difficult tasks in food service.

Point of Sale 397

Point of Sale Back of House Document Download 397

EATER

MAY 20, 2020

We are living in the age of the global pantry, when a succession of food media-approved, often white figures have made an array of international ingredients approachable and even desirable to the North American mainstream — the same mainstream that, a decade ago, would have labeled these foods as obscure at best and off-putting at worst.

Social Media 364

Social Media Influencer Magazine Food Order 364

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Students see the cafeteria as a place of social pressure and time pressure. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The findings?

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

AUGUST 31, 2019

It goes beyond the job description: hiring, training, menu planning, quality control, cost control, representation, leadership, purchasing, image building and so on. It was as if his business card and contact information were passed out with every plate of food, every social media post, and every vendor terms of payment contract.

Reference 346

Reference Uniforms Take-out Social Media 346

Modern Restaurant Management

AUGUST 5, 2020

“This alignment, along with TouchBistro’s global market leadership and powerhouse team of restaurant industry veterans, represents a great opportunity to get the proprietary capabilities we’ve built into our guest retention solution into the hands of significantly more restaurants.” ” Tyga Bites Launches.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JULY 30, 2021

The model recognizes the importance of in-person interactions, while continuing to practice social distancing guidelines. Clean Juice will also feature Tebow in social media, web, point-of-purchase materials product development, and more. and Canada.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

AUGUST 14, 2020

Earlier this month, the barbecue brand launched their latest social campaign in support of first responders encouraging fans to post a photo of a hero from their community on their personal Facebook or Instagram profile for a chance to win free barbecue for a year or $500 towards a charity of their choice.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

MARCH 7, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. “They have both displayed thought leadership and an unwavering commitment to driving results and performance throughout their careers. Founding Members.

Food 324

Food Food Supply Small Business Fast Casual 324

7 Shifts

SEPTEMBER 19, 2019

Restaurant management covers several duties and responsibilities—from hiring team members, to dealing with customer complaints, to making on-the-fly decisions to control labor costs. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MAY 12, 2020

” As a Feeding America Leadership partner, the company has ongoing partnerships with a variety of food banks across the country. Lead information, conversation history, and all other social engagements are easily managed across all locations in a single, centralized platform. Social Distance Tech.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

The Restaurant Coach University

AUGUST 10, 2017

You need to rethink how you think about hiring. When you look at hiring do you view it as a necessary evil? Hiring on demand or only when you have an opening will never get you a superstar team. Always carry business cards and use your social media connections to constantly be recruiting. Asset or Liability.

Hiring 70

Hiring Recruiting Restaurant Law Social Media 70

Clover - Restaurants

JUNE 6, 2024

These employees are generally entrusted to mitigate customer complaints, create shift schedules, handle cash drawers and bank deposits, help employees navigate interpersonal conflicts, and even hire employees on behalf of ownership. Decide what restaurant leadership roles you need Do you need a refreshed bar program?

Leadership 52

Leadership Front of House Back of House Cash Management 52

Black Box Intelligence

MAY 25, 2021

Social Media Pro. Spent 15+ years at Brinker in Peopleworks, social media and marketing. The Centers for Disease Control broke news relaxing our all-too-familiar relationships with masks and social distancing. Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago.

Social Media 98

Social Media Leadership Coaching Hiring 98

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Short-term restaurant hiring challenges, like filling open roles because you’re understaffed, may seem like the most urgent day-to-day priority. Offer a competitive wage and benefits.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Nominees for more than 50 awards categories, including Restaurant and Chef, Restaurant Design, and Media will be announced. The event will take place at 10:00 A.M.

Brewery 348

Brewery Design Food Supply Equipment 348

Food Business

NOVEMBER 13, 2017

. $$$ / Launch Event You have a new restaurant or a new menu and you want to create the biggest splash possible in your media market. Make it open to the public if you can afford it (with a private media preview or VIP space) and invite-only if you’re trying to limit costs. You also have a budget for promotion/marketing. Host an event.

Social Media 100

Social Media Food Truck Online Ordering Brewery 100