Culinary Cues

APRIL 2, 2020

It might have been the purpose of the restaurant, the over-riding theme, the systems used, the menu, the staffing model, the hours of operation, the way that you compensate employees – or for that matter the type of employees that you hired – certainly there is something that you wish that you could do over.

Guest Recovery 392

Guest Recovery Take-out Hiring 2019 392

Modern Restaurant Management

JUNE 24, 2020

” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. Across European markets, Visa is investing to increase the number of digital payment acceptance devices within shops by more than 50 percent. In the U.S.,

Guest Recovery 212

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 212

Modern Restaurant Management

MAY 16, 2020

Reinvent Your Catering Menu. Rethink your catering menu. Delivery offers fewer chances for guest recovery than dine-in. Keep Your Menu Fresh. Disrupted supply chains may affect your menu. Great service, delicious food, and your logo front and center will leave a lasting memory for all guests.

Guest Recovery 178

Guest Recovery Social Media Catering Merchandise 178

Black Box Intelligence

MARCH 17, 2022

Restaurant Guest Satisfaction Snapshot™ – February, 2022. Behind this decline in sales growth is a similar slowdown in guest counts. Sales growth improved over twice the rate of traffic in February, as average guest check growth accelerated again. Top 5 Restaurant Brands. Sales growth was 2.7% in February, an improvement of 3.5

Pricing 52

Pricing Menu Point of Sale Guest Recovery 52

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. " Remarkable Resiliency. foodservice industry.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

NOVEMBER 5, 2020

To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience. It reduces the use of unsanitary ordering kiosks, menus, and payment terminals, while at the same time elevating the guest experience.

Technology 161

Technology Guest Recovery Customer Experience Mobile Ordering 161

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. 58 percent of consumers rate healthy options on menu as important, with families rating this the highest at 74 percent, followed by Millennials at 71 percent. Ordering preference is situational.

2022 211

2022 Mobile Ordering Guest Recovery Point of Sale 211

Modern Restaurant Management

MAY 19, 2020

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Anticipation. Setting the Scene.

Guest Recovery 186

Guest Recovery Kitchen Safety Food Safety Email Marketing 186

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. We are continuing to expand to new locations and introduce new menu items – you never know what we have up our sleeves.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

OCTOBER 19, 2021

For most restaurants, it is vital to maintain their liquor licenses in good standing especially at this pivotal moment, considering the Small Business Chronicle reported liquor sales tend to have some of the largest profit margins of anything on a menu, averaging between 75 percent to 80 percent. Market … Responsibly.

License 212

License Point of Sale Employee Relations Restaurant Law 212

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Savvy operators will adapt their menu and model to accommodate more flexible ordering options – but with a renewed focus on the bottom line.

2024 163

2024 2023 Food Order 2013 163

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Missing menu items are a deal breaker. Gaps in menu choices and ability to customize disappoint consumers. Gaps in menu choices and ability to customize disappoint consumers.

2021 153

2021 Fast Casual Mobile Ordering Social Media 153

Black Box Intelligence

NOVEMBER 16, 2021

Here’s how to increase restaurant sales with the right blend of incentives and restaurant marketing strategies. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth. Refine your restaurant marketing strategy. Restaurant sales data trends.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. Recovery Roadmap. Southern Glazer’s Wine & Spirit s is offering a Hospitality Industry Recovery Strategy Roadmap for on-premise businesses. PPP Goes Flexible.

Guest Recovery 135

Guest Recovery Food Safety Employee Relations Mobile Ordering 135

Modern Restaurant Management

SEPTEMBER 9, 2020

Since the start of the recovery, Starbucks’ peak foot traffic was more than 20percent below 2019 levels, showcasing the power of the PSL. Dunkin’ made its fall menu available earlier than ever before, arriving at participating restaurants nationwide by August 19.

Guest Recovery 130

Guest Recovery Seasonal Menu 2019 Beverage 130

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 185

2021 Online Ordering Mobile Ordering Guest Recovery 185

Modern Restaurant Management

FEBRUARY 25, 2021

But a recent market analysis points toward a comeback in physical real estate. The Matter of Space: A Look at the Market. A market report by CBRE tracked retailer’s COVID-19 strategies in the APAC region; 80 percent increased their use of e-commerce, and 52 percent decreased their brick-and-mortar demands.

Guest Recovery 158

Guest Recovery Online Ordering Point of Sale Retail 158

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Installing self-serve micro markets and pop-up groceries. Takeout For Good.

Food Safety 154

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 154

7 Shifts

APRIL 23, 2021

Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. Do you need a host to seat guests or someone to hello pack up delivery orders? Do you need a prep cook or a chef to help develop a new patio menu ? Do you need someone to make deliveries part-time?

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

MAY 6, 2020

No Hot Shot (recovery) Deliveries. Be sure to check in with your distributor to find out what to-go products are available and adjust your menu and prices accordingly. If you are not receiving these updates, call your distribution partners to find out if they have made any changes that might impact your business and orders.

Supplies 135

Supplies Guest Recovery Food Supply Communication 135

Black Box Intelligence

SEPTEMBER 13, 2021

Understanding key restaurant calculations will help you assess your performance and plan your menu, labor needs, operating hours and marketing campaigns. Once you understand how one unit is performing year over year, you can compare it to the rest of the market. Comparable Restaurant Foot traffic. Average Check.

Guest Recovery 80

Guest Recovery Point of Sale 2021 Fast Casual 80

Goliath Consulting

JUNE 3, 2020

But much has changed since you’ve last had dine-in guests; consumer spending behavior and eating habits have been reset. Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect.

Guest Recovery 107

Guest Recovery Social Media Food Safety Consumer Goods 107

Modern Restaurant Management

DECEMBER 31, 2020

This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. No longer a polarizing dietary choice, plant-based menu items are popular for their taste and presentation well beyond any health drivers. and Co-Founder of Carbonate. Four Seasons Hotel Silicon Valley?

2021 199

2021 Hotels Airlines Guest Recovery 199

7 Shifts

OCTOBER 15, 2020

Never before has our local market experienced such a massive disruption to the restaurant industry as we are experiencing with the Coronavirus pandemic. According to 7shifts’ Restaurant Data Hub , New York restaurant sales recovery has been slower than the overall United States (and Canadian) average. Using guest engagement platforms.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Black Box Intelligence

JUNE 21, 2021

Data-driven decision making allows you to implement the best new services and menu items for your customers, attract and retain high-quality employees and make smarter decisions about your future direction. . Whether you have lagging beverage sales or poor guest reviews, it’s likely that a number of factors contribute to those numbers.

Guest Recovery 94

Guest Recovery Consumer Goods Customer Service Sourcing 94

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S., Taco John’s International Inc.

Franchise 147

Franchise Franchising Food Truck Loyalty Program 147

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. Modern menu boards. 40 percent stated a menu board that confirms their order as a top reason why they revisit a drive-thru.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Black Box Intelligence

AUGUST 24, 2021

Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.

Guest Recovery 73

Guest Recovery Back of House Point of Sale Customer Service 73

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. He started his career with Hardee’s Food Systems in 1983 ending in the position of District Manager.

Food 159

Food Tip Distribution Guest Recovery Food Safety 159

Foodable

APRIL 29, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. The brand tapped into a market that they had not previously engaged with, leading to their success in expanding reach during this unsettling time. Room 33 launched on New Year’s Eve in 2017.

Bar 97

Bar Guest Recovery Restaurant Law Point of Sale 97

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. The TableUp team will join the TouchBistro family and continue working from Boston. .

Food Safety 203

Food Safety Mobile Ordering Online Ordering Kitchen Safety 203

Goliath Consulting

DECEMBER 6, 2020

With the industry’s recovery expected to be sluggish, some even estimating that the full recovery could take years (1), there’s little doubt that this trend of off-premise dining will continue to grow in 2021. This means offering streamlined menu options, contactless delivery, as well as real-time order tracking.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

The Restaurant Times

MARCH 8, 2022

In the recovery stage, your key efforts ought to include modifying operational processes, reactivating consumers to bring them back into restaurant dining rooms, adjusting menus to suit shifts in customer habits and preferences, and expanding your delivery capabilities. Menu Adaptation As Per Changing Customer Preferences.

Design 52

Design Guest Recovery Fine Dining Tip Distribution 52

Modern Restaurant Management

MAY 5, 2020

Engage Acquires Boston Market. Boston Market® was acquired by Engage Brands, LLC, one of the Rohan Group of Companies, owned by real estate investor and restaurant operator, Jignesh (Jay) Pandya of Bucks County, Pennsylvania. ” America's Recovery Fund. . ” America's Recovery Fund.

Guest Recovery 104

Guest Recovery Food Safety Loyalty Program Point of Sale 104

Foodable

JUNE 15, 2021

Discovery for our brand in our markets was being made online. The entire guest experience could live online only.” The chain prioritizes expansion, menu development, and meeting the needs of a millennial lifestyle. Click here for more recovery and relief information for restaurant, hospitality and food service operators.

Guest Recovery 57

Guest Recovery 2008 Seasonal Menu Hospitality 57