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Executive teams focused on supply chain strategy, pricing discipline, and consumer segmentation to weather the turbulence. Key Takeaway | Two Guests, Two Strategies — and a Growing Divide Operators are navigating a tale of two diners: the value-seeker and the experience-driven loyalist. Menu innovation, labor retention Wingstop +0.5%
Signs of Restaurant Recovery The restaurant industry showed promising signs of recovery in March 2025, as large-chain restaurant transactions saw notable improvement, according to Circana, LLC. The report explores the forces shaping guest loyalty in 2025. AI in restaurants is no longer an experiment but an essential tool.
The supply chain failure and the domino effect of its impact have been a wake-up call for even the veterans of the food industry. Nationwide outbreaks have forced manufacturers to shut down their plants, leading to disruptions in operations downstream in the supply chain (1). Multiple Sourcing and Backup. Menu Changes and Flexibility.
Key projects in the next six months will address topics including post-crisis recovery and resilience, urban mobility, closing equality opportunity gaps and insights into the gig economy. 'Travel ” 'Restaurant Recovery' Docuseries. 'Travel Safe' Tools. Viewers will come away feeling optimistic.”
But the expectations of guests and owners did not change. Invest in innovative technologies for all areas of operation in a way that makes your operation more efficient. At the same time, we must not forget to allocate support to areas where actual guest experiences are created. Even dress codes are more relaxed.
As competition intensifies, companies must innovate and streamline operations to stay ahead. Now, as I oversee operations, IT, and supply chain at Marco’s Pizza, I draw on these early lessons to help grow Marco’s. The pressure to deliver high-quality products quickly, efficiently, and consistently is immense.
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. There was a subsequent recovery of +10 percent in the week to January 1 vs December 25. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships.
In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.
“We will continue to create innovative products and further our go-to-market approach to ensure merchants nationwide have access to the tools they need to run their businesses. OpenTable will recommend which actions restaurants can take like running a marketing campaign or managing guest reviews to help them grow their business.
Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,
Just Salad is the first restaurant investment for Closed Loop Partners, a New York-based investment firm and innovation center focused on scaling the circular economy in North America and beyond. “We are impressed with Just Salad’s innovative approach to embedding zero-waste principles across their business.
In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The Value of Trust. Sales velocity is now +177 percent year-over-year (comparing the same week one year prior).
Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water.
Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.
Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.
Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. says it is clear that the restaurant industry is well on its way to recovery.
Kempczinski was one of key hires during this period, joining McDonald's in September 2015 as executive vice president of strategy, business development & innovation following leadership positions at Kraft and Pepsi. Sharing best practices on successful, creative and innovative solutions to reduce wasted food across industry sectors.
Since the week ending June 28 the industry’s recovery remains stagnant. Guest Trend Insights from Black Box Guest Intelligence™ Restaurant Staff Key to Retaining Guests by Maintaining a Clean & Safe Environment. Read more in the latest Restaurant Guest SatisfactionSnapshot. See details here.
Leading up to this, its pivotal that operators navigate global supply chain disruptions to continue enticing potential diners with a killer offering. You have lots of choices on which companies supply your restaurant inventory, but how do you spot and manage great food suppliers? b3lineicon|b3icon-heart-care|?|Heart Heart Care.
Supply Chain Shortages. One of the biggest pain points during and after the pandemic was supply chain. The initial onset of the pandemic hit quicker than an established supply chain could adjust and we are still feeling the ripples of the shutdowns a year later. Ease Labor Shortages. The Key Is Stability and Consistency.
This crisis brought about labor shortages, disruptions in the supply chain, and inflation, all of which placed significant financial burdens on most restaurant owners. restaurant employment reached pre-pandemic levels in September, marking a milestone after three-and-a-half years of post-pandemic recovery.
Identifying the right packaging is even more challenging right now, as supply chain issues are driving up costs. Known as the innovator in the market, Grubhub has a network of roughly 100,000 drivers. And with Guest Intelligence you can monitor and manage customer feedback specifically for delivery, to-go, and curbside.
However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. trillion in 2023… though macroeconomic elements such as supply chain issues and increased labour costs could put a damper on that. A healthy supply chain is vital for a healthy food service industry.
. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our
In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Through a QR code, guests can easily scan the code and join the waitlist through Yelp. Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk.
This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. . "Quality, " Top Recovery Trends.
“The longer restaurants remain closed, the larger the risk to the nearly $1 trillion economy they create through their supply chain of farmers, fisherman, linen services, and so many others. “People infected by coronavirus in the Bronx, for example, are three times more likely to die than those in Manhattan.
Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis. " On #GivingTuesday (Dec.
Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. The Houses for the Holidays campaign ran from November 12 to December 31 and gave guests the opportunity to purchase a DIY gingerbread house for $5.95
As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. “We have had great success with this new tool, and we know that our guests appreciate it as well. . "In ” Saving More than Paper.
“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Who is a James Beard Award winner? The companies will launch a two-way integration.
“With 92% of restaurant traffic now off-premise, this funding gives us the opportunity to provide more restaurants with innovative ways to reach more consumers. Coatue led the investment in this round alongside other prominent industry innovators and investors in Lunchbox’s seed round. Chowly Teams with Grubhub.
This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.
In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. The kits are available while supplies last and are designed for any qualifying independent restaurant operator in the U.S. Recovery Roadmap. PPP Goes Flexible. US Foods Holding Corp.
With the strategic and financial backing Jay and his team bring, we will continue to focus on key operational initiatives to improve guest experience, menu development, and focus on the growth of our brand. We are now well-positioned to achieve future success during a period of unprecedented disruption for our industry."
Moore added: “The pandemic placed pressure on stores to innovate at a faster pace, leading to an accelerated ‘phygital’ evolution which merges the physical and digital shopping experience. Retailer takeaway : Communicate new health and safety protocols across the supply chain. Paytronix Systems, Inc.,
“This is something we were expecting given the underlying relentless erosion of guest counts and the fact that the industry was headed towards tougher previous year sales comparisons as we went into the second half of 2019,” said Victor Fernandez, vice president of insights and knowledge for TDn2K. percent during the same period.
Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth. How to Increase Restaurant Sales and Traffic Using Customer Incentives.
But a few short weeks would change everything, from in-person dining to supply chain access to consumer standards regarding health, safety, and sustainability. While survival remains the top priority, many food service professionals haven taken this time to invest in and innovate their customer offerings. Dining in the Post-COVID Era.
To deal with razor-thin margins and rising costs for food and supplies, knowledge is power. Recovery from the pandemic is unlike anything we’ve ever seen; you can’t compare it to a typical recession or major crisis like a natural disaster. Disruption always presents an opportunity for innovation. Determine your next move.
Kaiser from Franchise Times talks about the early stages of ghost kitchen innovation and the growth that is still coming to the category. To hear more from all of the guests that stopped by Hospitality Hangout , check out this episode. To hear more from all of the guests that stopped by Hospitality Hangout , check out this episode.
Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. Technological innovations will be the key to how future restaurants respond. The idea of virtual restaurants many become a reality for the casual dining sector.
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