Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

SEPTEMBER 3, 2020

Still others, from major chains such as Starbucks to locally owned eateries, have chosen to keep indoor dining areas closed, even if not mandated by local governments, in order to slow the spread of the contagion within their communities. Judiciously monitor your employees’ health as well. Have them do a self-symptom check regularly.

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Fine Dining Restaurant Law Food Truck Outdoor 502

Culinary Cues

APRIL 3, 2020

Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests. This is the time to take a hard look at what staffing will look like after the recovery. [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER.

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Guest Recovery Social Media Kitchen Safety Food Safety 382

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Restaurant Recovery Stats. Companies are focusing on ways to guarantee the safety of their employees and guests.

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2020 Guest Recovery Online Ordering Point of Sale 323

Modern Restaurant Management

JANUARY 15, 2021

For full-service restaurants now, it’s about government restrictions. The sit-down restaurant recovery will hinge on the country’s continued handling of the pandemic and subsequent economic recovery. “Guests appear to have opted for either QSRs or Fine Dining over FSRs in 2020. percent of sales in 2020.

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2021 Fast Casual Fine Dining Point of Sale 424

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

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Fast Casual Casual Menu Mobile Ordering 407

Modern Restaurant Management

JULY 14, 2020

With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. QSR Automations CEO Lee Leet said, “As the restaurant industry continues recovery efforts from the pandemic, we’re going to see more and more social distancing measures required. ” Resetting America.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 412

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 5, 2021

Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. “Let us assume that operators were able to better meet the needs of those 30 percent of guests who are under-whelmed by the beverage program.

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2021 Coupons Loyalty Program Consumer Goods 490

7 Shifts

APRIL 23, 2021

Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand. Unemployment benefits—augmented by federal government support—are providing security that restaurants have not been able to over the past year. When was a time when you went out of your way to delight a guest?

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Hiring Front of House Back of House Food Safety 370

Perfect Daily Grind

MAY 23, 2025

Editor’s note At World of Coffee Jakarta, Indonesia’s Coordinating Minister for Food Affairs, Zulkifli Hasan, announced the government’s ambitious plans to overtake Vietnam as the world’s second-largest coffee producer. Bagels, Caribou Coffee, Pret A Manger, and Espresso House to foster guest-centric cultures and drive profitable growth.

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2025 Guest Recovery 2024 Events 60

Cheetah

AUGUST 5, 2021

The San Francisco Bar Owner Alliance is now recommending that bars require guests to show proof of COVID vaccination. Although this is not a government mandate, it is expected that at least half of the nearly 500 bars registered in the alliance, and many other non-members, will put this practice into play. Reading Time: 3 minutes.

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Bar Guest Recovery Outdoor Seating 148

OpenTable

APRIL 23, 2020

OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. As we emerge from the crisis, restaurant needs will change as government restrictions and safety recommendations evolve. First, an enhanced restaurant management platform. Second, big price cuts for 2020.

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Pricing 2020 Guest Recovery Reservations 105

Modern Restaurant Management

NOVEMBER 5, 2019

Increasing industry awareness of the Bill Emerson Good Samaritan Act (“Act”) so as to encourage safe and effective food donation and recovery. This frees up time to focus on guests, while the features do the hard work on their behalf. All guest donations will go to Action Against Hunger.

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Waste Food Leadership Customer Service 255

Aaron Allen & Associates

SEPTEMBER 24, 2021

It’s the same thing over and over, and constant coverage we’re consuming on the pandemic in multiple facets — now on to restaurant recovery from COVID. We know plenty more now than we did 18 months ago about the virus itself and how individuals, businesses, and governments responded. Just as banks and governments occasionally.

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Audits Guest Recovery Government 2020 104

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. But from the workers’ perspective, if returning to work means forfeiting those government subsidies for the sake of lower wages then there’s very little sense in doing so.

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BOH Back of House Front of House Employee Relations 148

Foodable

AUGUST 14, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Could state and local governments use this software as a tool to monitor businesses? What new protocols, techniques, or trends have you seen that are working post-pandemic?

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Guest Recovery Food Safety Mobile Ordering Government 52

The Restaurant Times

OCTOBER 29, 2020

Despite the initiatives launched by the UK government such as Eat Out to Help Out, several restaurants have either been shut down or are on the verge of closure. . Adhering to the social distancing guidelines and following government-mandated safety protocols is also critical for running a restaurant, amid the pandemic.

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Kitchen Safety Operations Guest Recovery Food Safety 40

Foodable

JULY 2, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. In this episode of The Barron Report, host Paul Barron discusses the latest order from Florida Governor Ron DeSantis regarding bar alcohol consumption in the midst of coronavirus case spikes.

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Bar Guest Recovery Point of Sale License 52

Modern Restaurant Management

JULY 7, 2020

We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” The program leverages the myDinova app, network of 20,000+ restaurants, data infrastructure and corporate and government partnerships to communicate and set expectations.

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Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

AUGUST 16, 2021

The second quarter of this year reflects a period during which state and local governments lifted pandemic restrictions, restaurants reopened, people got vaccinated, and consumers used restaurants more than they did throughout the pandemic, reports The NPD Group. The State of the Restaurant Industry. “The U.S.

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2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. These closures presented the surviving brands with the opportunity to acquire new guests. South Florida Recovery on the Way.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

DECEMBER 4, 2020

” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. “Restaurants should consider alternative ways of driving guests back to make up for the loss in gift card sales,” said Paytronix President and CEO Andrew Robbins.

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Loyalty Program Online Ordering Consumer Goods Fast Casual 365

Modern Restaurant Management

OCTOBER 4, 2021

August saw a reversal in the upward momentum the restaurant industry’s sales and traffic had been riding in recent months, according to Black Box Guest Intelligence. Guests were marginally more positive about restaurant “food” during August compared to a year ago based on their online reviews and comments.

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2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Through a QR code, guests can easily scan the code and join the waitlist through Yelp. Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk.

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Food Safety Customer Experience Website Management Employee Relations 364

Modern Restaurant Management

MARCH 19, 2021

Six igloos for outdoor dining or 27 propane heaters or 183 tanks of propane to keep guests warm. Americans know that third-parties stand in the way of restaurant recovery, and, while 4 in 10 Americans (37 percent) say they want to do all they can to directly support restaurants, they know more is needed. Sluggish Restaurant Recovery.

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2021 Point of Sale Delivery Fast Casual 341

Modern Restaurant Management

APRIL 7, 2020

Tripadvisor launched the first of several initiatives to provide immediate economic support to our local communities, enabling diners and travelers to assist in the long term recovery of travel and hospitality businesses impacted by the COVID-19 pandemic. "Tripadvisor Donors who want to contribute to the fund can do so here.

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Tip Distribution Healthcare Hospitality Food Supply 426

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. While the recovery has not been universal or consistent – due to geographical, economic, and household differences – there are a number of key overarching trends. In fact, 67 percent of all SMBs fear that inflation will hurt their recovery. Online sales grew 19.9 percent and 95.6

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2021 Consumer Goods Small Business 2020 504

Culinary Cues

MARCH 22, 2020

If we hope to keep a core team together through crisis and be able to lean on them through eventual recovery then we must view them as family and treat them in that manner. This is where government comes into play. When belongingness exists then hope of recovery and future wellbeing feels certain. What we do IS IMPORTANT!

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Operations Guest Recovery Government Communication 459

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. The committee will report to the Foundation’s Board of Trustees’ Governance Committee.

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Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

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2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. This way, operators can create highly personalized, almost predictive, guest experiences. As big-tech companies and governments continue to issue mandates around consumer privacy, this heightened level of transparency will put operators ahead of the game.

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Guest Recovery Mobile Ordering Customer Experience Customer Service 438

Modern Restaurant Management

MARCH 1, 2022

We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” consumers' delivery and takeout habits have evolved through COVID-19 recovery. In short, consumers are ordering more food, and for larger parties.

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Loyalty Program Mobile Ordering Download Food Order 458

Aaron Allen & Associates

MARCH 19, 2020

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost. Eating out, in general, is further discouraged by governments. March 18, 2020. March 18, 2020.

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2020 Point of Sale Guest Recovery Government 130

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery. New Zealand was the first to record a strong trend towards recovery, in correlation to its success in containing the spread of the virus to date.

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2020 Guest Recovery Kitchen Safety Online Ordering 462

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.

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Fast Casual Guest Recovery Point of Sale Fine Dining 98

Aaron Allen & Associates

MARCH 19, 2020

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost. March 18, 2020. March 18, 2020. March 17, 2020. March 17, 2020. February 6, 2020.

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2020 Guest Recovery Employee Relations Point of Sale 52