article thumbnail

The Digital Revolution, Evolving Consumer Expectations and Other Trends

Modern Restaurant Management

This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. These adaptations were driven by evolving consumer preferences for convenience and safety.

article thumbnail

Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What Delivery Customers Expect During the COVID-19 Pandemic

Modern Restaurant Management

People are self-quarantining at home, on edge and ordering in. We’ve already seen restaurants responding with curbside pickup, no-contact delivery, tamper-evident labeling and packaging, heightened food safety and sanitation policies, and more strict health and safety rules for employees. Using food rotation labels.

Delivery 204
article thumbnail

PPP Part Two and More News Restaurants Need to Know Now

Modern Restaurant Management

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. Also launching today, is a special edition of the company’s Food Fanatics magazine. To view all of the available resources or connect with a US Foods expert, visit the company’s website here.

Webinar 197
article thumbnail

Back to the ?Grind? ? Restaurant Reopening Guidelines and PPP Update

Modern Restaurant Management

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

article thumbnail

MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215
article thumbnail

What’s the Net Easy Score (NES) for your restaurant or cafe?

Ken Burgin

How does the search work on a mobile phone? Parking and public transport access to the business is easy to find and close. There are good explanations of the food and beverages. It’s easy to get food for my dietary needs eg vegetarian, vegan, gluten free – doesn’t feel like the choice is very limited.