Modern Restaurant Management

DECEMBER 16, 2024

As labor costs rise and compliance becomes trickier to navigate, keeping high-performing employees on staff will prove a vital cost-saving measure. ” Regardless of the time of year, restaurant leaders can turn their best seasonal hires into permanent team members with the right employee experience strategy.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. ” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics.

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

DECEMBER 5, 2022

To ensure sustainable results, owners must consider implementing technology that integrates with existing POS systems and accepts & tracks a variety of payment methods, all the while collecting actionable data on each customer transaction. The value of a universal payment system could improve employee experiences.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

MARCH 9, 2022

All restaurants should proactively work to reduce food waste, which will also help you save money, increase profits, spotlight your commitment to sustainability, and help the environment. Proper inventory management is essential to decreasing food waste and saving related expenses. Implement a digital system (e.g., Train your staff.

Waste 539

Waste Compost Food Recycling 539

Modern Restaurant Management

NOVEMBER 29, 2023

That’s where public relations comes in. From a catchy name to a one-of-a-kind menu or an Instagram-worthy interior design to a dedication to sustainability and more – all these ways and more can help your restaurant stand apart from competitors and attract clientele.

Social Media 493

Social Media Employee Relations Food Safety Customer Service 493

Modern Restaurant Management

NOVEMBER 22, 2022

Despite a slowed holiday hiring season, there is still a demand to hire restaurant employees to keep up with the inevitable influx of folks who eat out more frequently around the holidays—in fact, 17 percent of restaurant leaders are still looking to hire workers. How to avoid. For instance, hiring support for current staff (i.e.,

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners. A Window into Warewashing.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

MARCH 5, 2024

Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth. That won’t cut it in an industry that faces major risks associated with employee injuries and food safety.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. In addition to considering their customers, restaurant owners must also take the necessary steps to reassure and retain employees.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Here's a summary of what to expect and what restaurants can do to stay ahead.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

OCTOBER 6, 2023

Boosting sustainability efforts. Every restaurant wants to become more sustainable, reducing waste and associated costs, and IoT can be instrumental in reducing food waste (see above!) and energy consumption. Collaborating with experts and industry peers can accelerate your IoT implementation journey. Prioritize data security.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

MARCH 14, 2023

This surge of revenue and demand for food related services – mostly paid for through digital, contactless transactions – could potentially attract cybercriminals to commit acts of fraud all the more. This is due to two reasons. This helps finance teams spot red flags and potential areas prone to fraud.

Technology 487

Technology Cash Management Employee Relations Website Management 487

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

FEBRUARY 28, 2022

Another factor may be the sustained shift among the unvaccinated to utilize options other than indoor dining, such as outdoor seating, drive-thrus, to-go pickup and delivery orders. Other possibilities also include wide stability of traffic within metro areas, even if individual county or city limits are seeing more volatility.

Employee Relations 507

Employee Relations Dine-in Customer Experience 2021 507

Modern Restaurant Management

APRIL 10, 2024

The goal is to create an even faster, more frictionless experience while freeing up employees to focus on important duties, like fresh food preparation. Restaurant operators are also adjusting to new business realities by increasing wages and enhancing benefits to attract and retain employees in this competitive labor market.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Studies have shown that better IAQ relates to reduce risk of airborne viruses such as COVID-19.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

7 Shifts

JANUARY 23, 2024

Getting it right is critical for sustained success in the restaurant industry. Effective employee scheduling means finding the right mix of shifts and shift types for your business. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

The Rail

MAY 30, 2025

Modern successful restaurants create their branding to support community and purpose, usually related to local collaborations, sustainability, or cultural celebration. Recruiting and keeping seasoned front-of-house and kitchen employees calls for careful handling of leadership, culture, and compensation.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

The Rail

APRIL 14, 2025

Hiring and Training Employees for Business Growth Effective scaling of operations calls on a qualified and committed workforce. Investing in a qualified staff guarantees that expansion is supported by knowledgeable, competent workers who help to assure long-term sustainability.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Improve employee performance. Elo’s Sonal Apte, vice president of retail and hospitality. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 5, 2021

Community Relations. Restaurants with solar panels have the opportunity to share their sustainability commitment by actually pointing to it! The federal tax credit can be applied on top of other incentives that may be provided by states or local governments.

Food Supply 579

Food Supply Employee Relations Waste Leadership 579

Modern Restaurant Management

APRIL 8, 2020

One former Darden back-of-house trainer describes it as a “checks and balances system,” allowing businesses to track where health related problems could have stemmed from. Include boxes for employees to sign off what time they complete specific tasks. The Perception of Cleanliness — Visual and Psychological Cues.

White Paper 531

White Paper Seating Employee Relations Back of House 531

Modern Restaurant Management

JULY 24, 2020

Payroll was to be looked at per employee and was limited to $100K on an annualized and pro-rata basis. 75% of overall forgiveness was to be for payroll costs, reduced in relation to loss of headcount or wage decreases per employee in excess of 25%. So how could they pay their employees?

Employee Relations 537

Employee Relations Food Supply Government Small Business 537

Modern Restaurant Management

DECEMBER 28, 2023

Despite the industry being at its most stable since 2019, customers being more educated and engaged around the issues impacting the food system, and massive strides made in creating sustainable and equitable conditions for staff, rising costs are greatly impacting both operations and the public’s dining out frequency.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

MARCH 1, 2023

Everything from decreasing food waste to exploring how automation can increase revenue for small business restaurants is related to BOH procedures. For any service charge to be a net-benefit for your restaurant and employees, always focus on the customer.

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Sustainability and healthy options rising in importance. ” What Restaurant Employees Want at Work. Employees aren’t satisfied with their current wages. Key Takeaways.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JANUARY 8, 2024

Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce. – The CataBoom team We must continue to develop our solution to provide more choices for employees. In 2024, we’ll continue to see growth in the payroll segment.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

APRIL 28, 2020

Below, are a few observations on some of the hard lessons learned amid the pandemic and offers some strategies in relation. Today we see mid-sized companies scrambling to activate digital tools with customers and employees, but not realizing that interface tools are just one element of agility. Crisis amplifies flaws.

Customer Service 362

Customer Service Employee Relations Customer Experience Operations 362

EATER

AUGUST 24, 2022

“They said, ‘We are like family here,’ and when they said that, they made me feel like I was going to be part of a family work environment,” says Luna, a former Amy’s Kitchen employee. Some employees who spoke to Eater requested anonymity; pseudonyms are denoted throughout with asterisks.). And that’s something I needed at the time.”.

Kitchen Safety 363

Kitchen Safety Employee Relations Food Safety 2022 363

Modern Restaurant Management

MAY 30, 2025

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Also, keeping employees in a high-turnover business continues to be difficult, with QSRs requiring competitive wages and benefits to secure employees. in the U.S. economy. "The

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

JULY 15, 2020

Starbucks launched its Starbucks Global Partner Emergency Relief Program in April to help its employees impacted by the pandemic ( Starbucks Stories & News ). "The Off-premise sales growth YOY continues slowing down for full-service brands since its peak back in mid-April through early May when it reached over 200 percent growth.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487