Modern Restaurant Management

APRIL 9, 2020

A global infectious disease outbreak such as COVID-19 can impact your business in terms of risk to employee safety, loss of sales and economic uncertainty. Your BCP must also address how HR and leadership will handle issues related to the employees and patrons. HR is tasked with more than the safety of employees.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

DECEMBER 5, 2022

On the other side of the coin, restaurant employees would only need to manage one consolidated ordering and payment process and would have more bandwidth to deliver the experience each customer desires. The value of a universal payment system could improve employee experiences. The possibilities are truly endless.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Culinary Cues

JULY 15, 2024

This disease is highly contagious without concern for age, gender, socio-economic status, education level, or factors related to a person’s focus on a healthy lifestyle. Virologists are constantly looking to find the source of a virus while they try to identify a combatant to the effects. Hire people who “fit”.

Leadership 472

Leadership Food Truck Employee Relations Training 472

Modern Restaurant Management

AUGUST 25, 2020

Studies have shown that better IAQ relates to reduce risk of airborne viruses such as COVID-19. Good mechanical design starts with ventilation, filtration and proper airflow relation. Restaurants will need to revamp their training process, create more robust development and growth programs, and offer valuable employee perks.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

OCTOBER 24, 2024

B Corp was one of a few certifications or collectives we investigated to find guidance and validation for the way we do business, particularly our long-standing sustainable sourcing mission. ” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics.

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

JUNE 8, 2020

Investigating recommended guidelines from various sources may seem overwhelming, but you will quickly notice significant overlap. Employee well-being. All of these policies should be clearly documented, and all employees should be required to read and sign-off on them. Update existing policies to accommodate: Social distancing.

FOH 507

FOH BOH Employee Relations Front of House 507

Modern Restaurant Management

MAY 1, 2024

A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. When different groups of employees within the restaurant do not communicate effectively, it creates conflict and sources of inefficiency.

Communication 492

Communication Operations Leadership Employee Relations 492

Modern Restaurant Management

JANUARY 27, 2022

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

JUNE 10, 2022

Creating TikToks Can Boost Employee Engagement. Restaurant employees are used to completing repetitive tasks on a daily basis. Allowing employees to work on creating TikToks will give them a creative outlet for their ideas, and ultimately boost employee engagement. Ask your employees to show what they do on a daily basis.

Employee Relations 508

Employee Relations Influencer Events Small Business 508

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Here's a summary of what to expect and what restaurants can do to stay ahead.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

MARCH 21, 2023

According to the National Restaurant Association , 62 percent of operators say their restaurant needs more employees to support customer demand. Technology, such as AI software, is now being used to help identify where improvements can be made to make the sourcing process even more efficient and cost effective.

Technology 474

Technology Consumer Goods Supplies Waste 474

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

SEPTEMBER 9, 2020

Following government recommendations is always required but going the extra mile by providing a positive culture with purpose can help your employees feel more invested in protecting customers and your business. When employees feel safe, informed, and engaged, then customers will feel safe. Increase Self-Assessments at Every Location.

Management 474

Management Management Food Safety Audits 474

EATER

NOVEMBER 21, 2024

In 2017, ophthalmologist Dr. Chris Knobbe published a paper arguing that “harmful vegetable oil,” as well as other processed foods, “are the primary and proximate cause of AMD [age-related macular degeneration].” Olive oil contains less polyunsaturated fat , and more antioxidants than canola oil. But you really don’t need to.

Advertising 329

Advertising Influencer 2023 2022 329

Modern Restaurant Management

DECEMBER 26, 2019

During construction, longtime technology integrator and friend of Hani, Jose Rivas of Integrity Wire Solutions was brought onto the job to handle the video source installation and source broadcasting before The Old Plank’s grand opening in May, 2019. music, sports, and other audio/video (AV) entertainment) on the fly.

Sports 295

Sports Employee Relations Back of House Sourcing 295

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Culinary Cues

JANUARY 11, 2020

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. But, the most effective way to improve this connection with employees is to communicate through storytelling.

Communication 407

Communication Leadership Employee Relations Entertainment 407

Modern Restaurant Management

MARCH 1, 2023

Everything from decreasing food waste to exploring how automation can increase revenue for small business restaurants is related to BOH procedures. For any service charge to be a net-benefit for your restaurant and employees, always focus on the customer.

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Improve employee performance. Reduce theft. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JANUARY 10, 2023

Additionally, young consumers now use TikTok as a search engine to source suggestions for restaurants, which gives the platform an edge over other social media as well as traditional search engines and review sites like Google and Yelp. Currently, 55 percent of small businesses on TikTok feature employees in their TikTok content.

Marketing 531

Marketing Social Media Small Business Cash Management 531

7 Shifts

JANUARY 7, 2020

Much like profit and loss, employee engagement is a metric that every restaurateur should be tracking regularly. We’re giving you the scoop on why you should care about employee engagement and how you can track it, and sharing tips for how to use this data to gamify staff performance and boost engagement.

Employee Relations 349

Employee Relations FOH Certification BOH 349

7 Shifts

NOVEMBER 17, 2021

Typical Employee Payout Methods. How Outdated Pay Cycles Negatively Affect Employees. But waiting two weeks to access pay can stretch employees thin, forcing them to use financially damaging payday loans or traditional lines of credit to get by. Improve employee satisfaction. Boost employee performance. Here's how.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 24, 2021

With pandemic related challenges and roadblocks, rising food costs have hit restaurant operators across country and don’t look to be stopping anytime soon. Most suppliers are dealing with not having enough employees to manufacture products, so those suppliers are shorting PO’s due into distributors.

Food 364

Food Food Supply Employee Relations Supplies 364

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JULY 28, 2020

Businesses that benefited from PPP loans were required to meet the “necessity certification” requirement and consider alternative sources of liquidity, while also taking into account “affiliated” businesses, prior to submitting a loan application. Have 500 or fewer employees, taking into account any and all affiliates.

Insurance 404

Insurance Certification Audits Small Business 404

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Employee Turnover Rate. What is employee turnover rate?

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

JULY 16, 2021

Sourcing Equipment. List all employees and partners. If you're serving food at your coffee shop, your employees should complete a food handler's course. Source: Smart Draw. Freezers you can, among other things, use to store employee food. Sourcing Equipment: Should You Buy, Lease, or Rent? Obtain Funding.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

JUNE 12, 2024

Identifying Bottlenecks and Improved Service Efficiency : Identify how efficiently staff members move between tasks and potential customer service pitfalls, providing opportunities to refine employee training or rectify operational challenges. Turning to AI, restaurants can further optimize their operations and customer engagement.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

7 Shifts

AUGUST 26, 2019

Unhappy customers because employees are likely making more mistakes than usual. But, don't be afraid to make changes to these dishes, so they become more profitable, e.g., source ingredients from different suppliers, reduce portion sizes and so on. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

AUGUST 31, 2023

It's important to have a restaurant public relations (PR) strategy in place. That will make them feel like a relationship with you as a source is worth it. When they see you’re a growing business that cares about the world and its employees, you’re more likely to get customers. The ultimate result?

Social Media 385

Social Media Email Marketing Influencer Events 385

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Modern Restaurant Management

APRIL 22, 2020

However in the wake of the Coronavirus-related closures throughout the nation, we have recently sold products to restaurants in Colorado, Washington, DC, Georgia, Massachusetts, North Carolina, Nevada, Ohio, Oregon, Pennsylvania, Texas and Washington.

Retail 411

Retail Seating Customer Service Supplies 411

Culinary Cues

JULY 31, 2023

I felt it was time to refresh, modify, and re-emphasize the rules and make them relatable to the current climate we all work in. Maybe, they are even worthy of a place in your employee manual or at least as a talking point during new employee orientation. Anyway – use as you see fit. It will pay off!

Kitchen Safety 413

Kitchen Safety Back of House Front of House Food Safety 413

Lavu

MAY 23, 2025

Source Vendors and Set Up Inventory Tracking Quality ingredients can set your deli apart from similar businesses in the area. If you are sourcing ingredients and products from multiple vendors, consider investing in inventory management software. Related: The Essential Guide to Restaurant Inventory Management Software 3.

2025 78

2025 Employee Relations Tip Distribution POS 78