Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. and Canada.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. Recently the US Bureau of Labor Statistics reported that job openings in the hospitality industry increased by 130 percent in 2021, with over 1.7

Hiring 532

Hiring Employee Relations Leadership Restaurant Law 532

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 510

Restaurant Law Employee Relations Kitchen Safety Customer Experience 510

Modern Restaurant Management

MAY 19, 2021

The Mayo Clinic defines job burnout as “a special type of work-related stress – a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity.” ” Employee burnout is especially prevalent in the hospitality industry. Additionally, 42.9

Employee Relations 522

Employee Relations Leadership Hospitality Education 522

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Fast Casual 494

Fast Casual Fine Dining Employee Relations Customer Service 494

Modern Restaurant Management

SEPTEMBER 2, 2021

And businesses everywhere, particularly those that depend on lower-paying positions with long hours to operate, are feeling the squeeze. Is this a phenomenon purely related to COVID? For example, the hospitality sector alone was already projected to be short 1.8M There’s No Doubt the Jobs are There. Culture Is Key.

Recruiting 495

Recruiting Employee Relations Hiring Travel 495

Modern Restaurant Management

JANUARY 27, 2022

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.

Kitchen Safety 531

Kitchen Safety Food Safety Audits Food 531

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. These challenges pose the potential for inventory constraints, menu price increases, delays in service and more, impacting not only the hours restaurants can stay open but also the capacity at which they can operate.

2022 475

2022 Food Supply Mobile Ordering Customer Experience 475

Modern Restaurant Management

AUGUST 10, 2022

BLS data also showed that 16 to 24 year-old workers were highly concentrated in leisure and hospitality occupations. As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. Seasonal Jobs and Restaurant Injuries in the Summer.

Employee Relations 439

Employee Relations Restaurant Law Food Safety Equipment 439

Modern Restaurant Management

OCTOBER 12, 2021

In fact, Netspend surveyed more than 900 tipped workers across the restaurant, food delivery, hospitality, salon and spa industries to get a pulse on the financial impacts of COVID-19. According to NPR , average hourly wages in the hospitality industry are nearly 10 percent higher than they were a year ago.

Recruiting 494

Recruiting Cash Management Employee Relations Download 494

Modern Restaurant Management

AUGUST 5, 2020

We are offering restaurateurs the opportunity to operate a second brand within their existing brick and mortar location, increasing their bottom line by also becoming a virtual kitchen owner.” .” “Today begins the independent restaurant revolution,” Robbie Earl elaborates. Contest Details.

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

Culinary Cues

MAY 5, 2021

I have been asked to provide potential solutions for a generations long dilemma in the hospitality industry, a dilemma that has resulted in physical, mental, and emotional burnout and even a dependence on drugs and alcohol to serve as a band-aid for the wounds that are formed. “My Is there truth to this? Is this true? So, what’s the solution?

Hotels 473

Hotels Employee Relations Coaching Training 473

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 495

Coaching Employee Relations Hospitality Social Media 495

Modern Restaurant Management

AUGUST 31, 2021

With the guidance of a skilled agent that is well educated in the hospitality industry, bar and restaurant owners should be able to let the experts lead the way. Employment Practices — Perhaps second only to liquor, employment practices must be acutely detailed in insurance policies for establishments in the hospitality industry.

Bar 484

Bar Insurance Employee Relations Certification 484

Modern Restaurant Management

FEBRUARY 26, 2021

I think it is very important for business owners, in general, to make a statement that our employees matter and so does their voice,” said Hunter Evans, Chef, at Elvie’s in Jackson, Mississippi. Interviews range from baristas and servers to operations managers. ” Hunter Evans. We often have meditation before service.

Employee Relations 451

Employee Relations Healthcare Insurance Communication 451

Modern Restaurant Management

JUNE 2, 2021

Almost more than any other sector, we’ve seen this in the restaurant and hospitality industry. The next-generation of restaurants will see a shift toward leaner operations, focused on both on-premise and off-premise dining. Design-First, Tech-Enabled Operations.

Back of House 495

Back of House Customer Experience Front of House Customer Service 495

Modern Restaurant Management

JULY 21, 2020

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. Utilize Template Posters and Signage.

Marketing 522

Marketing Food Safety Mobile Ordering Communication 522

Modern Restaurant Management

MARCH 18, 2020

” The Association proposed three separate categories of protection for industry restaurants and employees: directed/targeted financial relief; loans/insurance options for impacted small businesses; and tax measures. Before coronavirus, the recruitment and retention of employees was the top challenge for the restaurant industry.

Insurance 433

Insurance Employee Relations 2002 2001 433

Modern Restaurant Management

DECEMBER 23, 2021

While businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages.

Insurance 532

Insurance Restaurant Law Point of Sale Training 532

Modern Restaurant Management

OCTOBER 15, 2020

Whether customers are ordering direct via your site or through a third-party marketplace, it’s crucial to focus on building customer relationships when your employees aren’t the ones handing orders to customers. Can our In-Store Operations be Improved? Launching and scaling delivery involves a lot of moving parts.

Delivery 559

Delivery Social Media Loyalty Program Customer Service 559

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 495

2023 Loyalty Program Mobile Ordering Customer Experience 495

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.

2024 540

2024 Loyalty Program Cash Management Customer Experience 540

Modern Restaurant Management

NOVEMBER 1, 2023

According to the National Floor Safety Institute (NFSI), more than three million food service employees and one million guests are injured as a result of slip-and-fall accidents annually. One of the most important types of PPE to consider in the hospitality industry is proper footwear.

Food Safety 478

Food Safety Employee Relations Restaurant Law Education 478

Modern Restaurant Management

APRIL 20, 2020

In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. 10 feeds one healthcare worker, $300 feeds a unit, and $3,000 feeds a whole hospital floor. . $10 10 feeds one healthcare worker, $300 feeds a unit, and $3,000 feeds a whole hospital floor. Feed the Front Line.

Healthcare 452

Healthcare Small Business Kitchen Safety Front of House 452

Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded. Eat healthier.”

Kitchen Safety 518

Kitchen Safety Food Safety Cash Management Food Supply 518

Modern Restaurant Management

MARCH 3, 2023

A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and food and menu trends to forecast sales and market trends for the year ahead.

2023 510

2023 2022 Consumer Goods Point of Sale 510

Modern Restaurant Management

APRIL 28, 2020

Mission critical elements of operational agility and what they ‘mean’ for individual restaurant, food service and hospitality businesses, and the industry at large, in the post-pandemic era. Below, are a few observations on some of the hard lessons learned amid the pandemic and offers some strategies in relation.

Customer Service 363

Customer Service Employee Relations Customer Experience Operations 363

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes.

2022 451

2022 Food Supply Back of House Kitchen Safety 451

7 Shifts

MARCH 16, 2020

With new social distancing and self-isolation strategies, it’s clear that COVID-19 will have, and is having, an extreme impact on the restaurant and hospitality industry. Employees do not require a doctor’s note. Employees no longer require a doctor’s note. How is COVID-19 impacting restaurants? Accept all sick requests.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

MAY 30, 2025

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Technological Advances and Digital Ordering Integrating technology into fast food and QSRs has greatly enhanced customer experience and operational efficiency.

Fast Casual 252

Fast Casual Food Point of Sale Mobile Ordering 252

Modern Restaurant Management

SEPTEMBER 23, 2020

” “We were on a path to integrate more technology into our operations before COVID-19 and found ourselves fast-tracking during the pandemic so that we could get back to business as fast as possible, serve our customers and keep our people employed,” said Kevin Youkilis, owner of Loma Brewing Company. ” Tastewise Data.

Serving 519

Serving White Paper Food Recycling 519

Modern Restaurant Management

APRIL 8, 2020

The program was created to help small businesses (fewer than 500 employees) with funds to pay up to eight weeks of payroll costs, including benefits. As an example, a private equity-owned restaurant group might qualify for the PPP by having fewer than 500 employees per location. Employee Retention Credit. 10 million.

Employee Relations 525

Employee Relations 2019 Small Business 2018 525

Modern Restaurant Management

JULY 16, 2021

These virtual brands have allowed restaurants to hone in on hot niche trends (anything chicken related, typically) with consumers. The carryout-only brand of It’s Just Wings, operating out of Chili’s kitchens. Cracker Barrel trialed a chicken and biscuit concept. Another issue concerns the restaurant’s drivers.

Management 476

Management Management Insurance Kitchen Safety 476

7 Shifts

NOVEMBER 17, 2021

Busy restaurant owners looking to bolster their incentive offering know that the last thing they need is another wrench in their bustling operations. Typical Employee Payout Methods. How Outdated Pay Cycles Negatively Affect Employees. Improve employee satisfaction. Boost employee performance. Table of Contents.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

NOVEMBER 2, 2022

A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

The Rail

MAY 30, 2025

Securing the Right Location While Navigating an Evolving Real Estate Market The physical space of your restaurant determines how it feels, who it attracts, and how efficiently operations run. Balancing Menu Innovation with Operational Efficiency and Cost Control While survival depends on stability, creativity drives interest.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

7 Shifts

JULY 24, 2020

That’s why our teams—who specifically work to improve restaurant operations, performance, and staff happiness—have curated a 7-course menu of the best books about understanding restaurant management. So pull up a chair and take a deep dive into some of the most insightful and actionable tips from the best in the business. Goodreads: 4.09

Book 370

Book Management Management Restaurant Law 370