Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

SEPTEMBER 11, 2020

Restaurant segments represented include fine dining, casual dine, fast casual, quick service restaurants and bars. The survey group included 418 restaurant operators and 1,500 restaurant patrons who had visited a restaurant two or more times per month prior to COVID-19. Restaurant Tools and Resources.

Fine Dining 507

Fine Dining Fast Casual Innovation Employee Relations 507

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. As the owner of a food establishment, this is very valuable information to you. Improve employee performance.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 18, 2020

The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Fast-casual: 28.9%. Casual: 33.2%. Break-even point.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will increasingly become more reliant on using their transaction data to inform and automate their businesses. Those who traditionally favor casual dining chains with full service may trade down to fast casual while those who typically dine in fast casual may dip into lower price points at fast food.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Surviving are the fast-food chains, where more than 60 percent of their sales come through the drive through. Employees are a key asset to survival during the pandemic.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

7 Shifts

AUGUST 18, 2024

Cost of goods sold is the raw material cost of your beverages and food, and labor cost includes actual labor, employee benefits, payroll taxes, healthcare, and bonuses. Fast casual: 28.9% Casual: 33.2% Upscale casual: 30.4% Let’s assume your sales are $950,000/year. Pizza: 31.3% increase from 2016.

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

JANUARY 31, 2025

Fast-casual visits overall were down 3.8 Strong consumer interest in prepared foods, commissary and beverage options has led convenience stores, often referred to as c-stores, to compete much more aggressively with quick service restaurants and fast-food chains. Texas Roadhouse’s visits grew 7.2 percent during Q4.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. Click here for more information or to access the full report. In an average week, 83 percent of adults dine at fast food and fast casual restaurants.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

JANUARY 3, 2024

Centralization of data-driven marketing will also become increasingly critical, including streamlining processes and providing businesses with a comprehensive view of their data to inform strategic decisions. This started years ago with the fast casuals, but everyone will start to adopt beverage innovation widely.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” SpotOn Secures $50M Funding. ” GIG Rebrands Certification Group.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

DECEMBER 16, 2019

The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Finding and retaining employees remain among the biggest obstacles operators struggle with. Fine and Family Dining Hurt by Holiday Shift. First, at 2.1

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

AUGUST 14, 2020

In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month. ” Throughout the Covid-19 crisis, the brand has placed an emphasis on maintaining the health and safety of its employees and customers. Pieology in China. Raising Spirits.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

FEBRUARY 10, 2020

42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). For additional information, click here. Good Food Restaurant Scorecard. Despite skyrocketing demand for plant-based food across the U.S.,

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., HOP® Restaurants announced plans to launch Flip’d by IHOP™, a new fast-casual concept in the U.S.,

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

7 Shifts

APRIL 26, 2023

We had traditionally sit-down and quick-serve, and then fast-casual kind of birthed in the middle. That's been one of our strategies behind the scenes," As 7 Leaves leadership has listened to what their customers want, they've also given their ear to what their employees want. So that's kind of like the net effect across all.

Employee Relations 195

Employee Relations Leadership Customer Experience Front of House 195

Qu

MARCH 28, 2025

With escalating costs, persistent labor challenges, and operational inefficiencies eating into already thin margins, restaurant brandsparticularly enterprise fast casual and QSR chainsneed solutions that deliver immediate value and impact. Employing 15.5

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

7 Shifts

AUGUST 16, 2024

72% of employees want corrective feedback to improve their performance. Programs and resources like their Restaurant & Hospitality Leadership Center and ServSafe cover essential topics like employee management and food safety. Effective communication helps identify and resolve issues promptly.

Management 195

Management Management 2024 Leadership 195

Black Box Intelligence

MARCH 10, 2020

While casual dining’s YOY dine-in comp sales in Texas improved by almost 11 percentage points compared with the previous week, the improvement for fast casual and quick service were a much lower 3.4 Upscale casual improved beverage by 3 percentage points and fine dining by an industry leading 14 percentage points.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Sling

JANUARY 22, 2021

1) Fast Casual. Fast casual restaurants cater to customers looking for an option that is relatively quick but is healthier than fast food and more affordable than a casual dining establishment. 2) Fast Food. The fast food restaurant concept attracts diners because of its price, convenience, and speed.

Fast Casual 78

Fast Casual Fine Dining Food Truck Casual 78

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. This 2020 restaurant trend is likely related to a few things – a shift to working from home, a preference for foods that have not been prepared or touched by someone else, and wider availability of grocery delivery services.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Lavu

MAY 30, 2025

Related: Find out How to Calculate Your Restaurants Prime Costs 7 Proven Ways to Reduce Restaurant Overhead Costs Consider how you can use these tactics to reduce restaurant overhead costs and save more money. #1) Related: Cash Discounting for Restaurants: A Guide to Getting Started #2) Avoid food waste with better inventory management.

Cash Management 78

Cash Management Online Ordering Waste Inventory 78

Lavu

NOVEMBER 10, 2022

Diners want easy ordering options, accurate service, and to receive their food fast. The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand. Staff enters an order through the POS, and the information is automatically presented on screens throughout the restaurant.

Employee Relations 78

Employee Relations Inventory Point of Sale Demo 78

Lavu

MARCH 13, 2020

Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Not only will your employees be more efficient on the job, but they will also appreciate how easy it is to perform well. To meet their fast expectations, you need a fast module.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Restaurant365

FEBRUARY 18, 2022

Casual dining – 28%. Fast casual – 26%. With ongoing employee crisis, restaurants must get their staffing levels to balance service delivery with fiscal responsibility. Fine dining – 28%. Quickservice – 29%. Coffee & snack – 27%. Every establishment’s goal is to deliver an outstanding customer experience. Conclusion.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Modern Restaurant Management

DECEMBER 12, 2019

” The new microsite features pertinent information for franchising decisions, including: Location requirements. “Salata is on an upward trajectory to become “the” premiere national fast-casual salad restaurant,” said Wheeler. Financial requirements. A rebrand (June). A new tech suite (September).

Franchise 275

Franchise Franchising Loyalty Program Book 275

360Training

JANUARY 14, 2020

fast food with no table service) or through a non-server position like dishwashing or bussing tables. Highbrow establishments expect experience from most employees. Most restaurants provide some degree of “on the job” training for new employees. How to refuse a sale and handle alcohol-related disturbances.

Restaurant Law 78

Restaurant Law Certification Food Safety Kitchen Safety 78

Lavu

MARCH 27, 2020

Innovations in efficiency, on the other hand, can lead to long-lasting success, as in the case of the McDonald’s brothers’ systematization of fast food orders. In the twenty-first century, restaurant software and technology have become exceptionally sophisticated, largely with the emergence of restaurant-related apps. In short, no.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Online Ordering 78

Qu

MARCH 31, 2023

But between third-party delivery integration headaches, order fulfillment complications, and inconsistent customer experiences across channels, fast casual and quick-service restaurants (QSRs) are now faced with many technology-related inefficiencies. But there’s good news, too. They need a partner.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Transact

DECEMBER 9, 2019

Terminal to support the customer’s fast-casual café concept. across the restaurant and foodservice industry landscape will further benefit TransAct through a combination of up-front hardware sales revenue and attractive recurring annual ARPU related to our apps and labels.”. For more information on the Company’s BOHA!

Operations 60

Operations Back of House Front of House Food Safety 60

Apicbase

SEPTEMBER 23, 2022

These restaurants are scaling fast, and quite often venture far beyond their country of origin. Fast Casual Restaurant. Casual Restaurant. Fast Casual Restaurant. Fast Casual Restaurant. Fast Casual Restaurant. The level of quality, service and innovation is high. Oli Oli Poke.

Fast Casual 52

Fast Casual Casual Franchise Franchising 52

Black Box Intelligence

MAY 25, 2022

Click here for more information. Two weeks into May, the segments with the largest average check growth year over year were family dining, casual dining and fast casual. However, fast casual and fine dining are experiencing a slowdown in their check growth compared to April.

2022 52

2022 Fast Casual Fine Dining Casual 52