7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 191

2023 Loyalty Program Mobile Ordering Customer Experience 191

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded. Here's a summary of what to expect and what restaurants can do to stay ahead.

2022 198

2022 Employee Relations Outdoor Fast Casual 198

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Fast casual restaurants. Casual dining restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. Pay Adjustments Key to Reducing Employee Turnover In Restaurants. The post ??

Fast Casual 89

Fast Casual Fine Dining Point of Sale Casual 89

Black Box Intelligence

SEPTEMBER 16, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them. Limited-service includes quick service, and fast casual.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Lavu

NOVEMBER 10, 2022

Diners want easy ordering options, accurate service, and to receive their food fast. The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand. Restaurant customer expectations are high. What Is Restaurant Automation?

Employee Relations 78

Employee Relations Fast Casual Inventory Point of Sale 78

Foodable

MARCH 29, 2022

Fast Casual Drive-Thru? In 2021, the fast casual chain opened 31 units, with 18 in suburban and residential communities, Neman said. Filed by a total of 24 tipped employees at Nusr-et, the class-action lawsuit alleged that from Nov. The unit's opening date and hours of operation have yet to be determined.

Fast Casual 105

Fast Casual Employee Relations 2021 Point of Sale 105

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. Other leisure-related categories affected the most included travel, cruises, lodging and airlines. How Is Casual Dining Doing? These percentages have held relatively flat for the last four weeks.

2020 182

2020 Loyalty Program Mobile Ordering Fast Casual 182

Qu

MARCH 31, 2023

But between third-party delivery integration headaches, order fulfillment complications, and inconsistent customer experiences across channels, fast casual and quick-service restaurants (QSRs) are now faced with many technology-related inefficiencies. But there’s good news, too. They need a partner.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. In my experience, spending money on multiple marketing efforts is key to driving leads whether it is through digital advertising, social media advertising, public relations, content marketing and trade shows.

Franchise 204

Franchise Franchising Employee Relations Fast Casual 204

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. A fleet of electric vehicles is most suitable for more extensive restaurant operations, whether fast food, fine dining, or catering businesses. Trivia and other games are often available too.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators. Labor Wars.

2019 148

2019 2020 Employee Relations 2030 148

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 165

2020 Fast Casual Point of Sale Online Ordering 165

Modern Restaurant Management

APRIL 1, 2020

Quick-service restaurants pride themselves on the ability to serve up fast, inexpensive casual meals to diners who don’t always have the time to cook. Paying with cash also enables face-to-face interaction between patrons and restaurant employees, a benefit that contactless payments lack. Customers Want Payment Options.

Cash Management 132

Cash Management Mobile Ordering Fast Casual Employee Relations 132

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Loyalty programs are most popular for fast food. Fast Casual.

2021 128

2021 Fast Casual Mobile Ordering Social Media 128

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 188

Franchise Franchising Fast Casual Point of Sale 188

Lavu

JANUARY 21, 2020

This includes the pay made to both hourly wages and salaried workers, employee benefits, and taxes. Anything in a restaurant classified as labor-related is considered when calculating restaurant labor cost percentage. This allows you to pay employees based on when they start working rather than when they clock in. Go paperless.

Employee Relations 78

Employee Relations Point of Sale Fast Casual Hiring 78

Modern Restaurant Management

JANUARY 3, 2024

. – Peter Kellis, Founder and CEO of TRAY As consumers continue to prioritize convenience, we believe the expectations that restaurants offer an accessible and seamless experience will continue to rise, particularly in the fast-casual category.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Black Box Intelligence

SEPTEMBER 15, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. On-premise frequency of the word “cold” was more reasonable at 3% percent. Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Black Box Intelligence

MAY 25, 2022

Two weeks into May, the segments with the largest average check growth year over year were family dining, casual dining and fast casual. However, fast casual and fine dining are experiencing a slowdown in their check growth compared to April. Powered by Black Box Financial Intelligence™.

2022 52

2022 Fast Casual Fine Dining Casual 52

Black Box Intelligence

JULY 26, 2022

Upscale Casual also saw a steep decline compared to May 2022. While Fast Casual also saw a small decline in year-over-year sales growth, the segment managed to take the lead as the best performing segment in same-store sales growth. Quick Service was the only segment to experience year-over-year sales growth last month.

Fast Casual 78

Fast Casual Point of Sale 2022 Fine Dining 78

Lavu

MARCH 13, 2020

Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Not only will your employees be more efficient on the job, but they will also appreciate how easy it is to perform well. To meet their fast expectations, you need a fast module.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Apicbase

SEPTEMBER 23, 2022

These restaurants are scaling fast, and quite often venture far beyond their country of origin. Fast Casual Restaurant. Casual Restaurant. Fast Casual Restaurant. Fast Casual Restaurant. Fast Casual Restaurant. The level of quality, service and innovation is high. Oli Oli Poke.

Fast Casual 52

Fast Casual Casual Franchise Franchising 52

Restaurant Engine

AUGUST 9, 2023

Tip #1: Treat Your Employees Well While this may not be the first thing that pops into your mind, it is one of the most important things you can do to level up your restaurant. According to the Harvard Business Review (and many others), engaged, happy employees are the secret to your success. Have employee events.

Compost 52

Compost Recycling Employee Relations Website Management 52

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 168

2022 Food Supply Back of House Kitchen Safety 168

Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. According to research from Technomic , 40 percent of Americans took advantage of takeout and curbside delivery (at both fast casual and dine-in) during the pandemic. Most definitely.

2021 228

2021 Mobile Ordering Loyalty Program Kitchen Safety 228

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. In spite of the softening, there were still top performers.

Fast Casual 40

Fast Casual Fine Dining Point of Sale Casual 40

Apicbase

MARCH 31, 2023

Immergrün 70 Outlets Vegetarian Fast Casual Germany Immergrün is evergreen food for fresh people. Nordsee GmbH 370+ Outlets Seafood Fast Casual Germany, Austria, Bulgaria, Romania, Hungary, Switzerland, Belgium, France Not many modern restaurant chains can claim to have been in the business for more than 120 years.

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52

Modern Restaurant Management

DECEMBER 21, 2020

The bakery, which distributes to grocery stores nationwide, is now built to better accommodate both customer and consumer needs while continuing to put the safety of employees and customers first. Lesson #1: Multiple factors are leading to businesses increasingly communicating via messaging – with both customers and employees.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. The fast food industry ranked sixth out of the 15 industries studied in MBLM’s Brand Intimacy 2020 Study , which is the largest study of brands based on emotions.

2020 151

2020 Mobile Ordering Point of Sale Fast Casual 151

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS. Lewis, President, RPL Consulting, LLC (Events Marketing, Public, Community Relations Firm).

Fast Casual 121

Fast Casual Casual Menu Mobile Ordering 121

360Training

JANUARY 14, 2020

fast food with no table service) or through a non-server position like dishwashing or bussing tables. Highbrow establishments expect experience from most employees. Most restaurants provide some degree of “on the job” training for new employees. How to refuse a sale and handle alcohol-related disturbances.

Restaurant Law 78

Restaurant Law Certification Food Safety Kitchen Safety 78

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. million—more than at any time during the pandemic, but still “about a million fewer employees, year-over-year, and 1.8 Employment at quick-service and fast-casual restaurants was down just 6 percent over the same period.)”

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

EATER

JANUARY 28, 2022

If this is the case, however, it would effectively render Darden immune from Title VII lawsuits, given that its employees are barred from participating in lawsuits in the company’s contracts. Even major fast-food chains like Chipotle and McDonald’s now pay nearly double the federal minimum wage of $7.25 in some states.

Cash Management 98

Cash Management Restaurant Law Employee Relations Food Supply 98

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Surviving are the fast-food chains, where more than 60 percent of their sales come through the drive through. Employees are a key asset to survival during the pandemic.

Customer Service 136

Customer Service Cash Management Communication Small Business 136

Black Box Intelligence

JULY 26, 2022

Upscale Casual also saw a steep decline compared to May 2022. While Fast Casual also saw a small decline in year-over-year sales growth, the segment managed to take the lead as the best performing segment in same-store sales growth. Quick Service was the only segment to experience year-over-year sales growth last month.

Fast Casual 40

Fast Casual Point of Sale 2022 Fine Dining 40