Modern Restaurant Management

DECEMBER 11, 2023

The restaurant industry has confronted substantial challenges in recent years, primarily due to the global pandemic's initial impact. This crisis brought about labor shortages, disruptions in the supply chain, and inflation, all of which placed significant financial burdens on most restaurant owners. Nevertheless, amid these hardships, restaurant owners and operators exhibited remarkable resilience by rapidly adapting and innovating to not only salvage their business but also protect their r

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Management Management Guest Recovery Document 110

Restaurant Engine

DECEMBER 13, 2023

Choose your most popular dishes to live at the top of your menu. With rising food costs from inflation and your need to stay on top of your revenue, it’s never been more important to fine-tune all of your costs. One of the best ways to control costs and boost revenue is by using a bit of menu engineering. In this article, we look at nine tips to maximize profits from your restaurant’s menu.

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Menu Website Management Food Order Online Ordering 52

EATER

DECEMBER 13, 2023

The exterior of the Margaritaville Resort Times Square. | Clay Williams/Eater Who among us can “work in a constant state of alertness”? Ah, Margaritaville Times Square , a land of contrasts. A beacon of beach chill in the middle of New York’s most upsettingly busy neighborhood. A place with terrible food and surprisingly good cocktails. A place that has filed for Chapter 11 bankruptcy twice in an attempt to refinance $309 million in debt , raising the question, “If Margaritaville is foreclosed,

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Hiring Management Management Operations 137

Sculpture Hospitality

DECEMBER 12, 2023

Managing inventory is a crucial aspect of running a successful restaurant business. An efficient and well-organized inventory strategy can help you control costs, reduce waste, and ensure that you have the right ingredients on hand to meet customer demand.

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Inventory Waste Management Management 156

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Leadership

Crunchtime

DECEMBER 13, 2023

In the fast-paced and dynamic world of the restaurant industry, staying ahead of the curve requires a commitment to continuous learning and development.

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Training 121

The Rail

DECEMBER 11, 2023

By Dmytro Spilka, Contributor Embracing digital transformation and utilizing a digital ordering system can provide greater levels of convenience for your restaurant with better efficiency and cost-effectiveness. Digital channels have the power to reach more devices on a far broader scale, helping your restaurant’s brand to increase its customer footprint without the necessity of digital expansion or relocation.

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Loyalty Program Ordering Mobile Ordering Online Ordering 59

Open for Business

DECEMBER 12, 2023

OpenTable is proud to announce a new partnership with Ben’s Friends, a nationwide food and beverage industry support group offering community, hope, and a path forward to those who struggle with substance abuse and addiction. One of the things that makes Ben’s Friends so effective is that they provide all services free of charge to chefs, line cooks, bartenders, servers, back-of-house team members, and so many more.

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Hospitality Insurance Back of House Beverage 158

Crunchtime

DECEMBER 11, 2023

In A History and Overview of Fair Workweek Laws for Restaurants , we provided a brief history of Fair Workweek laws and their implications for restaurants in different jurisdictions. We also shared the most common Fair Workweek requirements that impact restaurants in The Restaurant Operator’s Guide to Fair Workweek in 2023. In this article, we’ll dive deeper into a type of Fair Workweek law known as predictive scheduling, and we'll discuss in more detail the associated penalty pay that restauran

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Restaurant Law Operations 2023 Article 114

Modern Restaurant Management

DECEMBER 14, 2023

Across the restaurant industry, it’s no secret that expectations for service, sustainability, and satisfaction are higher than ever. Restaurants are confronted with providing the best experiences possible, all while maintaining optimal revenue and efficiency. Making your restaurant more organized can take a variety of forms, but one place to start is your hygiene workflow.

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Front of House Back of House Customer Experience Sustainability 100

Advertiser: Paycor

There’s no way around it: sometimes employees need your help. Use this free template to clarify expectations, share resources, and set a timeline. Best case scenario, this process helps them improve. Worst case, your great recordkeeping keeps you compliant even if they move on. Download the template today!

Download

Culinary Cues

DECEMBER 15, 2023

This is a festive, happy, family-oriented time of the year when we all try to think about everything that we are grateful for. Some of us are fortunate to have the time and the resources to enjoy the best of the season. Gifts, special meals, travel, and most importantly – family time consumes the next few weeks. Those of us who fit this description should take the time to think about those who are not so fortunate.

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Hospitality Travel Uniforms 2024 380

7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Some of them even reverse the standard rule or pattern, threatening to catch multi-state operators by surprise. California’s law differences make it almost like another country unto itself, and can trip up even established restaurateurs. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

Crunchtime

DECEMBER 15, 2023

Follow these tips for smooth scheduling at your restaurant this holiday season. Holidays and special events can wreak havoc on restaurant schedules. Managers must account for spikes in demand that can be unpredictable, and employees often request time off during the holidays. A smaller pool of available team members, paired with more customers coming through the door is a recipe for a scheduling dilemma.

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Modern Restaurant Management

DECEMBER 12, 2023

If you've been paying attention to the tech scene, you have surely noticed a significant upswing in interest in artificial intelligence (AI) and automation. It seems almost everyone, from social media influencers to evening news anchors, is extolling the capabilities of this emerging tech. From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, includ

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2024 Customer Service Customer Experience Social Media 203

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

EATER

DECEMBER 15, 2023

No dessert at Le Crocodile leaves the kitchen in a coupe alone. | Makani Kirwin Simple silver vessels have become a fixture at restaurants, ice cream shops, and on aesthetically minded Instagram tablescapes Everywhere I look there are metal coupe glasses. At restaurants, the coupes carry desserts, as has long been classic: cremolata at Una Pizza Napoletana in New York City, sorbet at Lutèce in Washington, DC, a cherry-topped soft serve at Esmée in Copenhagen, or a chocolate cake piped with coque

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Casual Dine-in Food Supply Design 110

7 Shifts

DECEMBER 13, 2023

Texas tip laws are less complex than most other large states, but no less important to get right: Just ask one Texas barbecue restaurant, which the Department of Labor fined $867,000 , after they improperly withheld tips from employees and paid them out to managers instead. How do Texas restaurateurs need to approach wages, tipping, and taxes to avoid becoming another cautionary tale?

Restaurant Law 221

Restaurant Law Tip Distribution Cash Management Customer Service 221

Sling

DECEMBER 10, 2023

Want to take your culinary skills to the next level, move out of your home kitchen, and learn how to start a bakery? Good for you! While the process is really just that simple, there are a number of practical steps you can take to get your new business heading in the right direction — including writing your very own bakery business plan. In this article, we discuss some of the best things you can do before you even open your doors that can help make your new bakery a success.

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Restaurant Law Customer Experience Customer Service Employee Relations 78

Modern Restaurant Management

DECEMBER 15, 2023

One of the most exciting parts of watching Olympic swimmers race is seeing the “underdogs” come from behind and win. Knowing they have one last chance, these athletes harness every bit of their strength, move steadily to the front of the pack, and finish first in a dramatic moment. The holidays are restaurants’ version of the Olympics; these final weeks are their last chance to surge forward.

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Equipment Customer Experience 2023 Fast Casual 117

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

Restaurant Business

DECEMBER 12, 2023

The operator of the struggling rotisserie chicken restaurant chain is also accusing US Foods of overcharging for food and keeping supplies low, leading to substitutions and closures.

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Food Supply Marketing Supplies Operations 136

7 Shifts

DECEMBER 13, 2023

Texas tip laws are less complex than most other large states, but no less important to get right: Just ask one Texas barbecue restaurant, which the Department of Labor fined $867,000 , after they improperly withheld tips from employees and paid them out to managers instead. How do Texas restaurateurs need to approach wages, tipping, and taxes to avoid becoming another cautionary tale?

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Restaurant Law Tip Distribution Cash Management Customer Service 195

EATER

DECEMBER 11, 2023

Expert advice for buying bigger bottles this party season If you’re having friends over for a holiday party, instead of buying a few normal bottles of wine, dream big and go for a magnum. Nothing kicks a party into high gear like pulling a monster Champagne bottle out of the fridge, popping the cork, and letting the crowd go wild. It’s drinks and a photo opportunity in one oversized package.

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2004 Back of House Reservations Vineyard 99

Ken Burgin

DECEMBER 12, 2023

Knock, knock…Ken, can I see you for a minute? When some people knock on your door it means only one thing – they’ve come to say goodbye: they’re quitting. Maybe one of the quieter type, more reliable and not fired up with fresh ideas. Easy to overlook as you’re putting out fires with the troublemakers who take up most of your time. Not as glamorous as the cool and creative ones who are bubbling with new ideas for marketing, management and all the hot topics.

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Cash Management Uniforms Consumer Goods Management 68

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

Restaurant Business

DECEMBER 11, 2023

The chain was already looking for a new COO. Now the search is on for a new CEO. If an activist investor has its way, the leaders will have strong operational experience in limited service.

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Operations 117

7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Some of them even reverse the standard rule or pattern, threatening to catch multi-state operators by surprise. California’s law differences make it almost like another country unto itself, and can trip up even established restaurateurs. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

EATER

DECEMBER 13, 2023

Gina Chung’s book cover cake was actually an ice cream cake. | Jemimah Wei For some authors, the book cover cake has become a publishing rite of passage In the middle of the New York City launch party this spring for Gina Chung’s debut novel, Sea Change , Chung’s friend Vanessa Chan snuck out to pick up a surprise. At Carvel, several blocks away, a sheet of ice cream cake was waiting.

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Book Social Media Events 2019 133

Restaurant Technology Guys

DECEMBER 10, 2023

Thermodyne foodservice is a company that provides high-quality cooking and holding equipment for restaurants, hotels, catering and other foodservice businesses. Thermodyne’s patented Fluid Shelf technology ensures even heat distribution and precise temperature control, resulting in better food quality, safety and shelf life. Thermodyne offers a range of products, from countertop warmers and steamers to full-size ovens and cabinets, that can meet any foodservice need.

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Technology Food Safety Food Hotels 98

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Restaurant Business

DECEMBER 13, 2023

The former CEO of Via 313 Pizzeria is named U.S. president and COO; and the former COO of Papa Murphy's becomes CFO and president of international for the casual dining brand.

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Casual Operations 109

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate. Plus, their “triple damages” clause makes labor law violations far more expensive in Massachusetts than in most other states.

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Restaurant Law Tip Distribution Employee Relations Customer Service 221

EATER

DECEMBER 13, 2023

Photo illustration by Eater; chestnut image by Shutterstock; chestnut clip by Amazon Roasting chestnuts at home can be a risky business, but not so with this handy chestnut scorer Does anyone else have a seasonal tradition that involves the risk of cutting off a digit? No? Just me? It’s true. Throughout the fall and winter, my family and I partake in the extreme bloodsport of roasting chestnuts.

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