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What’s the value of all the store-level work—tasks, audits, SOPs, and more—happening in each restaurant every day? All of the work done across every store is an opportunity to drive a great customer experience and impression about your brand. This is operations execution—ensuring that every task completed by every employee is done correctly and on time across every location to keep the business moving and growing.
Originally published in the Aaron Allen & Associates newsletter on 02/19/2024. The Power of Long-Term Thinking Questions like “What’s next?” and “Where should we go from here?” arise a lot with our clients, especially for family-owned middle-market restaurant chains. It’s often the case that the CEO is so pressed with the day-to-day that it’s impossible to find the time to put everything on hold and work on defining (and documenting) what’s the vision for where the company should go, hon
A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.
By Indiana Lee, Contributor It’s clear that upselling can increase revenue for your restaurant. However, upselling can seem difficult to do without sounding pushy and running the risk of alienating customers. This means you need to figure out how to give customers more of what they want without sacrificing quality or integrity. Luckily, there are some tricks that successful restaurateurs employ to increase customer satisfaction and boost sales.
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
Look around you and try to dissect those businesses and individuals who are successful at what they do. Chances are, these are the players who refuse to lock themselves into the groove of always playing it safe. Playing conservative may win an occasional baseball or football game, but it rarely inspires the players, coaches, or spectators. Everyone enjoys winning, but that exhilarating feeling that comes from pushing the envelope is even more thrilling.
It’s no secret that websites are the one tool that every restaurant needs in its arsenal. In fact, 77% of diners visit a restaurant’s website before dining in or ordering out. But not all sites are created equal. To really bring in sales, you’ll need one that’s optimized for orders. ChowNow recently partnered with Squarespace to build premium websites designed for restaurants.
It’s no secret that websites are the one tool that every restaurant needs in its arsenal. In fact, 77% of diners visit a restaurant’s website before dining in or ordering out. But not all sites are created equal. To really bring in sales, you’ll need one that’s optimized for orders. ChowNow recently partnered with Squarespace to build premium websites designed for restaurants.
Are you ready to dive into one of the secrets of our trade: nailing your restaurant inventory ? Trust us, getting your inventory right is like having a superpower in the restaurant industry, saving you cash, cutting down waste and keeping your customers coming back for more.
While traditionally associated with fine dining, the prix fixe (pronounced “pre-feks”) menu has transcended its high-end roots, becoming a popular culinary trend. When curated with care and promoted effectively, this menu is a powerful tool for any restaurant, capable of making a memorable impression and drawing eager guests through the door. In this comprehensive guide, we’ll dig into the ins and outs of a prix fixe menu—what defines one, how to create one that works, the benefits for res
In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, whic
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Not because I feel uncomfortable being new, or insulted if they don’t recognize me from a previous dinner, but because I know my answer does not matter. It’s not a real question, but an overture to a canned speech about every single dish on the menu.
The chef-led initiative underscores climate impact on independent restaurants based on research from José Andrés’ Global Food Institute at The George Washington University.
Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. This isn’t an uncommon sight in the neighborhood — the queue for Double Chicken Please was visible across the street — but BonBon isn’t an acclaimed co
The Bottom Line: But where that action should take place is the question. Many operators believe the brand should be a testing ground for McDonald's own beverage program.
In this article, a seasoned restaurant industry veteran with over three decades of experience, recalls the process of moving back-of-house operations from spreadsheets, to an automated platform. Learn about the struggles that ensued and the important lessons learned.
Mississippi restaurateur Robert St. John of the New South Restaurant Group has taken a twist on the adage "when life gives you lemons, make lemonade." In his case it's more like "when your restaurant closes due to the pandemic, host pop-ups." St. John's The Purple Parrot had been a community stalwart in Hattiesburg for 33 years.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Getty Images These tiny to-go containers of dressings, salsas, vinegars, and more are great to use in your weeknight cooking This post originally appeared in the February 17, 2024 edition of The Move , pro tips and advice from Eater’s dining experts, direct to your inbox, direct to your inbox. Subscribe now. I’m a boring home cook. I have just a handful of go-to recipes for lunch and dinner in my arsenal, most of which are variations on the “house meal” theme.
Simply having a domain name isn’t enough. The ticket to getting diners to order more often is a dynamic, engaging website. But where do you start? Well, here. Dive in to see all the ways that a better website can level up your restaurant. 1. MAKE IT EASY FOR DINERS TO FIND YOU Search engines are one of the first places diners go to find new restaurants.
Calling it a critical subject, the James Beard Foundation® launched a campaign focused on tackling the significant impact of climate change on independent restaurants, chefs, and the local economies they support. Through the Climate Solutions for Restaurant Survival campaign, the James Beard Foundation will unite chefs across the country to raise awareness, educate federal policymakers, and galvanize action to mitigate the impacts of climate change. “Independent restaurants are not ju
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The economy defied expectations, avoiding a downturn, thanks to successful efforts by the Federal Reserve. Job opportunities expanded, with over 2.6 million jobs added nationally. Entering 2024 brings uncertainty but holds hope for growth.
Every restaurateur seeks to drive customer growth through tailored and effective marketing strategies, unsuccessfully at times. However, Vericast exclusively presents a solution, enabling restaurants to harness on-ground customer data effectively. Their groundbreaking product – Next Drive, designed specifically for data targeting and marketing, could revolutionize how restaurants fundamentally approach their marketing strategies.
The restaurant industry has recognized the need for innovative packaging solutions to meet growing consumer demand and contribute towards sustainability targets. Traditional restaurant packaging has a significant negative impact on the environment as common materials used, such as Styrofoam and single-use plastics, are not compostable. The high reliance on plastics for food packaging has led to a buildup of landfill waste and ocean pollution.
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
Restaurant kitchen design must strike a balance between aesthetics and functionality. The space must look attractive for customers to enjoy and share their dining experience on social media or with friends and family. However, practicality must remain a priority—no restaurant should sacrifice beauty for usefulness. Luckily, there are many ways to balance the two.
This season, give guests a reason to spring into your bar or restaurant. Just bring a little fresh air to your drink list! Use these 32 spring cocktail recipes for inspiration. On-Trend Spring Cocktail Recipes Get the “it” factor. Infuse the National Restaurant Association’s alcohol trends into your spring cocktail recipes. Culinary Cocktails This year, bartenders are taking a cue from the kitchen.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
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