Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. Following are a few simple steps hospitality operators should consider: Remember that Guests Come for the Experience. Ensure QR codes are Customized and Properly Branded.

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Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

FEBRUARY 4, 2020

” The space earned that moniker because staff used it to handle delivery orders from a multitude of online platforms. Focused on helping grow the business, Canter found a way to generate millions of additional revenue through the use of third-party delivery services such as Grubhub and DoorDash. He fielded calls at 3 a.m.

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Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

JUNE 3, 2020

At the moment, delivery and takeout are the lifeblood of the restaurant industry. The team at Chowbus connected Modern Restaurnt Management (MRM) magazine with Mr. Pan, a 36-year-old living delivery driver in Chicago, to learn more about what his daily life is like now during this pandemic. Hospital of Cook County on May 15.

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Delivery Customer Service Healthcare Food Safety 414

Modern Restaurant Management

FEBRUARY 7, 2023

” noises chirping from veritable command centers of tablets in restaurants throughout the country have become a ubiquitous symphony thanks to the staying power of third-party delivery apps offering unparalleled convenience and accessibility to consumers. Let your compassion and preparedness shine.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

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2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

MAY 25, 2021

At the time, this industry was trying to discern what the right ‘next’ move was to mitigate the long-term effects of a shuttered hospitality industry. The biggest challenge the hospitality industry faced was the need to pivot their business model without having any preparation or guidance on how to do so. The Road Forward.

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Hospitality Insurance Online Ordering Government 474

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives. Technology is essential to best serve our customers.

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Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Picture this: robots seamlessly handling food deliveries, teaming up with bussers to safely and quickly clear tables, and astute inventory management.

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Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector.

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Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

FEBRUARY 7, 2025

In 2025, the meaning of "value" to the dining consumer will extend beyond price to include a mix of experience, hospitality and affordability. Sixty-one percent of delivery customers, 54 percent of quickservice patrons, and 41 percent of tableservice diners indicate that being part of a rewards program influences their dining choices.

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Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. restaurants broke records with projected sales of $1.1

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2025 Management Management Insurance 418

Modern Restaurant Management

MAY 23, 2025

Online Ordering and Delivery Platforms These days, online ordering isn’t just a convenience for customers; it’s an important financial asset for restaurants. Bad actors can leverage restaurants’ connections to third-party online ordering and delivery platforms to launch cyberattacks.

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Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

APRIL 26, 2021

While we remain in the grey area, the state of the restaurant and hospitality industry is particularly unknown. Is the hospitality industry growing? For example, the use of food delivery services skyrocketed during the pandemic and I do not expect that to change.

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Hospitality Presentation Outdoor Travel 474

Modern Restaurant Management

FEBRUARY 10, 2020

Healthier Hospitals. It wouldn’t be an unusual tally of meals consumed by a patient admitted to a hospital for heart disease or stroke. It’s clearly not health food, yet it’s the type of sustenance offered at hospitals every day nationwide. Council introduced the Healthy Hospitals Amendment Act of 2019.

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Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

APRIL 21, 2020

The hospitality industry is no exception and it appears as if there are both good times and bad times ahead. In the short run, COVID-19 has taken a significant bite out of the hospitality industry, but there does appear to be some light at the end of the tunnel.

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Hospitality Hotels Travel Entertainment 512

Modern Restaurant Management

DECEMBER 16, 2021

The key in achieving an omnichannel strategy is heavily dependent on IoT solutions; connected and smart technology to deploy systems like self-order terminals, interactive menu boards, drive-thru automated kiosk and delivery systems. pickup, delivery, drive-thru, ghost kitchens).

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

APRIL 17, 2025

What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises. The hospitality industry has expanded well beyond traditional dining models over the past decade.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

FEBRUARY 5, 2025

Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. Is Delivery Worth the Dollars? More than one third (36 percent) of Americans plan to order food delivery for the Big Game on Sunday, Feb. The steepest decline happened between 6-9 p.m.,

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Food Order 2024 Delivery Sports 309

Modern Restaurant Management

MAY 16, 2025

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Internal communication in hospitality is, again, the link that holds service operations together.

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Front of House Communication Back of House Fast Casual 324

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

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Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

JUNE 16, 2025

servers, bartenders, delivery drivers) Their tips are reported to the employer for payroll purposes They earn less than $160,000 annually (adjusted for inflation going forward) It’s important to note that this does not exempt employers from reporting tips.

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Front of House Back of House Operations Restaurant Law 340

Modern Restaurant Management

FEBRUARY 17, 2021

Chicago-based Foodhaul is a digital platform that partners with chefs to create menus for delivery-only virtual restaurant brands. Foodhaul vets each kitchen to ensure they are providing the highest level of quality control, service and hospitality. Foodhaul has raised $1.25 Photos by Donte Tatum Photography.

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Consumer Goods Delivery License Hospitality 474

Modern Restaurant Management

MARCH 16, 2020

." Steven Hall, president of Hall PR and co-founder of the campaign, added, "This is a tremendous opportunity for the community to show their love and support for the hospitality industry and to ensure the future of their favorite restaurants, not to mention the many people who may be forced out of work. and Canada.

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Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

SEPTEMBER 23, 2020

Contactless delivery is the new partner to frictionless transactions, from ordering, to picking up food to paying with a credit card. While some restaurants may be a bit behind the curve in terms of investing in technology, the good news is that there are a variety of new tools available for the hospitality space.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MARCH 31, 2021

Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery. Elevating Hospitality. The Human Touch.

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Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. It wasn’t just about survival; it was about reinvention.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 2, 2021

Run Dine-In, Takeout, Delivery from Single Platform with Consistent Guest Experience. No App Downloads Needed. Manage Your Contactless Menu in Real-Time. 86 Items Directly from the Kitchen Display System (KDS). 2-Way Text Communication Between KDS and Guests. Batch Orders and Throttle Channels for Peak Demand.

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Hospitality Demo Download Dine-in 403

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Takeout tips are down : Tips for online orders and delivery dipped slightly, falling from 8.83 percent to 8.07 percent average.

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Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

JUNE 16, 2022

On top of that, nearly half of all restaurants offered delivery services during the pandemic. Surveys have shown that these trends are driven primarily by a Millennial customer base, with 64 percent of Millennials saying food delivery and takeout are “essential to the way they live. meal delivery consumer spending.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. Branding isn’t just visual – it’s a full sensory experience.

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Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

OCTOBER 7, 2024

History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. Here are a few early observations of what 2025 could bring to the hospitality industry. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. For $14.99

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2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. Toast’s public directory of participating restaurants across the U.S. restaurants.

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Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

APRIL 29, 2020

How did you get the idea to contribute your food to hospitals? I knew the hospitals and ICU were going to be flooded, and thought adding new food options would benefit their workers in this time of need. It spun off to people wanting to donate to support these meals to more hospitals. This was really quick.

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Social Media Front of House Back of House Fast Casual 474

Modern Restaurant Management

MARCH 27, 2020

Like many restaurant brands, we’ve temporarily closed a number of locations and pivoted to offering only takeout and delivery at the ones that remain open. In terms of promotions, Mighty Quinn’s is offering 15 percent off of all delivery and takeout orders placed through our website and app. So why are we doing this?

Healthcare 536

Healthcare Social Media Online Ordering Website Management 536

Modern Restaurant Management

OCTOBER 8, 2021

For the hospitality industry, the last 18 months have been very challenging. Many small business owners added online storefronts and delivery services to help sustain their business admidst vanishing in-store customers, but they now face a new economic threat – friendly fraud. Taking pictures of all items in a delivery order.

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Mobile Ordering Online Ordering Front of House Customer Service 499