Culinary Cues

APRIL 22, 2024

In fact, our business is based on the concept of gathering in a special place where service with a smile was the obvious complement to “breaking bread”. Or maybe, as is being done in NFL football stadiums now, restaurants should simply charge a lease fee for the right to make a reservation.

Consumer Goods 287

Consumer Goods Pricing Customer Experience Hospitality 287

Modern Restaurant Management

JUNE 10, 2024

The restaurant industry is changing fast, moving towards using data to truly understand customer preferences and behaviors. The transition from a traditional service model to a knowledge-powered approach is not just an opportunity; it's a necessity for survival and success in the digital age.

Customer Experience 98

Customer Experience Point of Sale Customer Service Innovation 98

Modern Restaurant Management

MARCH 21, 2024

It also ended with continued economic growth and low unemployment, making it a profitable, yet challenging year for small businesses in the food service industry. As we head into 2024, all eyes are on the Federal Reserve as interest rates hold the key to employment and the consumer spending fueling the small business economy.

2024 174

2024 2023 Small Business Food Truck 174

Lavu

JANUARY 31, 2020

Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. It’s no secret that the day-to-day activities are moving at a fast pace, and the ease of online reservation tech is seductive to the modern customer. . Loyalty Program .

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

Cheetah

SEPTEMBER 23, 2020

Restaurant reservation systems help solve one of the biggest challenges of the foodservice industry – managing the constant influx of reservations and customers. In this article, we compare 4 of the best reservation systems out there to help you make the right choice for your restaurant. Reading Time: 5 minutes.

Reservations 78

Reservations Website Management Online Ordering Mobile Ordering 78

Culinary Cues

AUGUST 21, 2023

Food was only surpassed by the breadth of wine lists and depth of distilled beverages, high priced art on the walls, enormously expensive glassware, Italian bone china plates, and custom sterling flatware. But this became more difficult when restaurants serve a larger role in American life. Cope they did, at least some of them.

Back of House 393

Back of House Food Supply Government Dine-in 393

Cheetah

SEPTEMBER 23, 2020

Restaurant reservation systems help solve one of the biggest challenges of the foodservice industry – managing the constant influx of reservations and customers. In this article, we compare 4 of the best reservation systems out there to help you make the right choice for your restaurant. Reading Time: 5 minutes.

Reservations 78

Reservations Website Management Online Ordering Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Serving smaller portion sizes. Customers often give companies an ultimatum; they can choose to be part of the problem or the solution.

2022 215

2022 Customer Service Online Ordering Website Management 215

Culinary Cues

MARCH 26, 2022

Seriously, why would you ever jump into the deep end unless you had a plan and real-life measurements that serve as a roadmap? Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Service is off.”

Cash Management 369

Cash Management Social Media Restaurant Law Communication 369

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. You take care of customers above all else. Customers are your lifeblood.”.

Travel 442

Travel Back of House Customer Service Small Business 442

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Reservation processing. Not only is it more hygienic, but it also significantly increases service quality and speed.

Technology 182

Technology Operations Food Safety Kitchen Safety 182

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Collect” websites that you admire to serve as inspiration for your restaurant website design makeover by bookmarking links when you come across them. Add photos and videos to show customers what they can expect.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Modern Restaurant Management

OCTOBER 10, 2023

Running a restaurant isn't just about serving great meals. It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

Loyalty Program 158

Loyalty Program Franchise Franchising Social Media 158

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 184

2024 Food Supply Kitchen Safety Influencer 184

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu.

Social Media 210

Social Media Email Marketing Mobile Ordering Kitchen Safety 210

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. The most important thing is a solid customer retention strategy.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 312

Guest Recovery Kitchen Safety Customer Service Food Safety 312

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. In turn, more engaged employees can help deliver a better customer experience , too. Here are three key ways restaurants can leverage payments technology to benefit their customers and their workforce.

Technology 120

Technology Cash Management Customer Experience POS 120

Culinary Cues

JANUARY 23, 2023

Mostly methodical once an understanding of the playing field is in hand, it is always inspiring when a coach/leader throws in a curve ball, a trick play, or an unexpected new menu item or style of service – something that makes the competition scratch their heads, and fans jump out of their seats.

Coaching 377

Coaching Sports Point of Sale Take-out 377

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Tableo

JUNE 21, 2023

Training staff members at serving drinks with finesse is crucial to differentiate yourself from competitors and to improve the overall dining experience for patrons. This post will examine the most effective practices for teaching your team to serve drinks like a pro. So let’s cheers and get started!

Training 40

Training Serving Customer Service Customer Experience 40

7 Shifts

JULY 10, 2020

A seating capacity goal (such as 100% of the allowed seating capacity) or a reservation booking goal A revenue goal—such as a volume number or percentage compared to pre-COVID A follower goal on social media from gaining new interest in your restaurant A return visit goal for diners who return to your restaurant after the grand opening 2.

Events 351

Events Social Media Kitchen Safety Seating 351

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon.

Pricing 355

Pricing Training Consumer Goods Customer Experience 355

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Higher tips and checks.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers.

Book 370

Book Management Management Restaurant Law 370

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Fast and friendly service. These include food production and inventory management.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

APRIL 15, 2021

On this episode of The Main Course , host Barbara Castiglia learns how data can help restaurant operators build better relationships with their customers from Joel Montaniel CEO of SevenRooms. The idea for SevenRooms came when he noticed that if you didn’t attend a restaurant enough, they wouldn’t know anything about the customer.

Customer Service 171

Customer Service Customer Experience Seating Reservations 171

7 Shifts

AUGUST 20, 2020

Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. Technology is changing the way that customers order from restaurants on- and off-premise. Your servers can use this information to serve guests personalized hospitality experiences. They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

MAY 23, 2024

Your restaurant budget serves as the roadmap that will guide you in spending your business' money wisely, give you insight into how your restaurant is faring, and ensure that you are making profits and meeting your financial goals. Solutions can include preparing for possible changes in pricing, staffing, customer trends, and new technology.

Point of Sale 221

Point of Sale Seasonal Menu Food Supply Cash Management 221

Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Customer feedback offers insights into customers satisfaction, needs, and preferences. Customer feedback offers insights into customers satisfaction, needs, and preferences.

Bar 175

Bar Tip Distribution Customer Experience Customer Service 175

SpotOn

MAY 13, 2024

In the survey, tipped workers also reported modest expectations for the minimum they expect to be tipped based on service.   For years, restaurants have been working to optimize payments, reservations, staffing, and inventory management with digital solutions to improve their bottom lines, including handheld point-of-sale devices.

Point of Sale 111

Point of Sale 2024 Customer Service Customer Experience 111

Modern Restaurant Management

JULY 13, 2020

Restaurants have adopted a delivery/pickup model to meet the needs of their customers. Reservations to avoid crowd gatherings : Restaurants are now open to a certain capacity, so reservation systems (if they weren’t already) have been implemented. Consumers Still Expect Excellent Customer Service.

Food Safety 210

Food Safety Consumer Goods Customer Service Hiring 210

Modern Restaurant Management

JULY 12, 2022

With deep roots in the restaurant industry, we’ve worked with our clients to test a number of strategies to take on Restaurant Week as an opportunity to attract new customers. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 215

Loyalty Program Online Ordering Point of Sale Customer Experience 215

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. Plan ahead of time to avoid miscommunication and interrupted service behind the bar. Penalty #4: Holding Penalty Boost your brand by serving only the freshest beer on tap! Review the beers on tap and new beers on deck.

Bar 182

Bar FOH Coaching Brewery 182

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Businesses underestimate how often customers have poor experiences by an average of 38 percent. Given that 46.5

Customer Experience 160

Customer Experience Customer Service Online Ordering Food Safety 160

Modern Restaurant Management

JULY 15, 2021

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

Customer Experience 209

Customer Experience Online Ordering Mobile Ordering Point of Sale 209