Customer Service Management Operations 
Modern Restaurant Management
JANUARY 23, 2025
The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike.
Modern Restaurant Management
OCTOBER 21, 2024
When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. Here are three traits that often go overlooked when hiring management positions within restaurants. Hiring management must also know that customer experience and satisfaction is key to keep a restaurant running.
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Modern Restaurant Management
JANUARY 27, 2025
Managing staff tips in a restaurant can be a delicate balancing act. Understand the Basics of Tip Distribution Before creating or adjusting your tipping policy, understand the typical roles involved and how tips are usually distributed: Waitstaff: Often the primary recipients of tips as they interact directly with customers.
Modern Restaurant Management
FEBRUARY 21, 2025
FDA’s Food Safety Modernization Act (FSMA) Rule 204 approaching, restaurant operators stand to gain improved confidence in the safety and quality of the food they serve. The resulting improvements in data accuracy and reliability will help the operator respond to food safety incidents efficiently.
Modern Restaurant Management
JANUARY 8, 2025
At this time of year, restaurant operators often search for ways to be more efficient, reduce costs and be more profitable. To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services.
Restaurant Business
OCTOBER 23, 2024
A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.
Modern Restaurant Management
DECEMBER 26, 2024
However, new uncertainties—from economic pressures to labor shortages—underline the importance of robust risk management strategies as the linchpin for future success. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles.
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