Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given.

Management 172

Management Management Loyalty Program Social Media 172

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. As a manager it is your job to set the tone.

Management 147

Management Management Back of House Customer Service 147

7 Shifts

JULY 24, 2020

This is probably the only time in your restaurant management career that you’ll be able to take actual breaks! That’s why we’ve selected 3 books that focus on people—customers and staff. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line. Published: 2009 ?? Author: Danny Meyer ??

Book 370

Book Management Management Restaurant Law 370

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management 176

Management Management Hiring Customer Experience 176

7 Shifts

AUGUST 26, 2019

Grow your restaurant's revenue with these three powerful restaurant revenue management strategies. Regardless of your reasons for being here, the solution to your problem remains the same: Better restaurant revenue management. What is Restaurant Revenue Management? Revenue management is not a new concept.

Management 408

Management Management Airlines Customer Service 408

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) The Best Restaurant Inventory Management Software. Choose The Right Inventory Management System. avocados in the stock room.

Inventory 370

Inventory Management Management Point of Sale 370

Restaurant Business

NOVEMBER 28, 2022

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. Quality customer service Operational delays can undercut customer satisfaction on multiple levels. On a national scale, eating and drinking businesses remain about 750,000 jobs—or 6.1%—below

Customer Service 98

Customer Service Tip Distribution Hiring Customer Experience 98

Sling

APRIL 1, 2024

If your team members perform any type of work offsite or if your business manages two or more locations, field service management software can help keep your operation organized, running smoothly, and on the path to success. Table of contents What is field service management software?

2024 78

2024 Management Management Customer Service 78

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. But to be clear, multi-location restaurant management is challenging.

Management 370

Management Management Document Hiring 370

7 Shifts

SEPTEMBER 10, 2021

Tip pooling is a tip distribution method where the tip amount from each customer's bill is gathered and distributed to supporting roles. This includes servers, hosts, bartenders, bussers, or anyone who provides any service that can be tipped by customers like coat check attendants. What is tip pooling? Book a demo today.

Tip Distribution 370

Tip Distribution Management Management Back of House 370

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! New to Tableo?

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Poor restaurant communication equals poor service. Keeping your staff in the dark about upper management decisions.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go. Setting Goals.

Management 182

Management Management Point of Sale Front of House 182

Get Beyond

SEPTEMBER 29, 2023

And there’s one crucial way we support our clients on their path to success: our Louisville Service Center. In the competitive world of merchant processing, we stand out by providing our clients tailored service, ongoing support, and the security of a partner who has as much stake in their business as they do. Glad I went with them!”

Customer Service 40

Customer Service Point of Sale Small Business Training 40

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

Customer Service 219

Customer Service 2020 Social Media Mobile Ordering 219

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience. Rely on data management and analytics.

Food Safety 176

Food Safety Operations Management Management 176

7 Shifts

MARCH 10, 2021

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. Invest in Technology Accounting and inventory management software are just a couple of the technologies that small business owners should invest in.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated.

Airlines 198

Airlines Customer Service Hospitality Tourism 198

The Restaurant Group

MARCH 11, 2024

Managing a restaurant involves so many moving parts, including sourcing high-quality ingredients, purchasing a seemingly endless list of supplies, managing staffing and scheduling, and budgeting for a profitable restaurant – all within a set budget. One example is our restaurant remote management service.

Management 78

Management Management Cash Management Insurance 78

7 Shifts

JULY 14, 2020

Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests. Recommended Reading: How to Effectively Sanitize & Clean Your Restaurant.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

NOVEMBER 11, 2021

Brands are looking to restaurant technology to maintain a healthy connection with their suppliers, experiment faster, and predict the performance of new concepts and service models. To do so, restaurants need to be mindful of these key elements of successful supply chain management. Planning and Forecasting.

Supplies 203

Supplies Management Management Food Supply 203

Modern Restaurant Management

DECEMBER 13, 2021

Over the last 18 months, restaurants have managed incredibly difficult challenges, primarily driven by having to operate with new, constantly evolving safety guidelines. Restaurants that spent much of the last year trying to win back customers, are now struggling to win back employees. That didn't hinder the service.”

Management 183

Management Management Seasonal Menu Customer Experience 183

7 Shifts

JULY 31, 2020

This rapid growth left Hengam and Matthew searching for a better way to use systems and technology to alleviate the labor management burden and save more time for family life. When our managers would do their schedule, they would have to manually check the event section to [see if there was] an event this week or not.

Management 370

Management Management Document Communication 370

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands. Instead, it’s a two-way street that allows both managers and restaurant staff to interact in real-time.

Management 188

Management Management Food Safety Communication 188

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. For this reason we must uncover a way to bridge that gap.

Leadership 184

Leadership Customer Service Customer Experience Technology 184

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future. Accept Orders in Advance.

Management 207

Management Management Customer Experience Reservations 207

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Food waste and inefficiency are two of the biggest obstacles that could be keeping you from succeeding, and how you manage your inventory plays a critical role in avoiding them.

Inventory 191

Inventory Management Management Waste 191

7 Shifts

SEPTEMBER 15, 2020

Restaurant managers do it all. One minute you’re planning shifts, then checking inventory, then making drinks and bussing tables—and before you know it, your shift is almost over and you haven’t even started your core management tasks. That’s where our restaurant management checklist templates come in.

Management 195

Management Management Download Leadership 195

The Eat Restaurant

MARCH 26, 2024

Are you seeking a leadership role in the hospitality industry that combines a passion for food, providing excellent customer service, and inspiring the best in your team members? If so, managing a restaurant could be something you'd be interested in doing.

Management 78

Management Management Leadership Customer Service 78

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place.

Customer Service 59

Customer Service Customer Experience Consumer Goods Social Media 59

Sling

JULY 11, 2023

The right hotel management software can help make managing customers and employees easier and more enjoyable for everyone involved. In this article, we discuss some of the top hotel management software solutions so that you can choose the one that’s right for your business. That’s where Sling comes in.

Hotels 78

Hotels 2023 Management Management 78

Sling

SEPTEMBER 13, 2022

Effective retail management requires a vast array of skills. In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. Retail management 101 Master these skills one at a time. Retail management 101. That’s where we can help.

Retail 144

Retail Management Management Point of Sale 144

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Customers can become unruly, and even friendly gatherings can turn volatile. New Employees Have More On-the-Job Injuries.

Management 175

Management Management Food Safety Hiring 175

Evergreen

MARCH 11, 2024

From managing staff to ensuring quality customer service, there are countless tasks that need to be organized and coordinated. An unmistakable aspect of restaurant management that often goes overlooked is […] Running a successful restaurant is no small feat.

Management 52

Management Management Inventory Customer Service 52

Modern Restaurant Management

APRIL 9, 2024

In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now?

Customer Experience 158

Customer Experience Customer Service Technology Inventory 158

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. 9) Clover Another POS software solution serving restaurants is Clover.

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2023 Management Management Tip Distribution 78