Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) This unique approach puts our employees first because we believe that attracting, hiring, and nurturing the right people is what sets our businesses apart. Who is your target customer? Startup costs.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

Point of Sale 196

Point of Sale POS Download Loyalty Program 196

7 Shifts

FEBRUARY 15, 2022

About a year and more than a dozen episodes later, we had the privilege to interview a wide range of folks with advice on everything from hiring staff , to creating content, to providing benefits, and increasing profits. Storytelling is an essential part of the hiring process. Hire for fit rather than skill.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

AUGUST 24, 2022

Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry. These team members act as a virtual front desk for restaurants, taking reservations, takeout orders, etc. Moving to next-gen order taking should be a focus for quick-service restaurants.

Sourcing 180

Sourcing Social Media Front of House Customer Experience 180

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. A successful service starts before the restaurant opens its doors.

Technology 147

Technology Front of House Back of House Online Ordering 147

Culinary Cues

DECEMBER 30, 2019

Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Engage them and they will become your ambassadors.

Cash Management 268

Cash Management Point of Sale Leadership Website Management 268

Modern Restaurant Management

JANUARY 9, 2023

19 percent postponed plans for new hiring. According to the survey, a majority of both fullservice operators (63 percent) and limited-service operators (61 percent) say their restaurant does not have enough employees to meet customer demand. Actions taken include: 87 percent of restaurants increased menu prices.

2023 141

2023 Employee Relations Food Supply Small Business 141

EATER

JANUARY 8, 2024

Instead, customers can “reserve a feast” for up to 12 people from critically lauded restaurants around the country. For customers, the sell is easy: The list of chefs on the Resident website is full of résumés with familiar restaurant names like Olmsted, Eleven Madison Park, Gage & Tollner, and Le Coucou.

Catering 100

Catering Customer Service Point of Sale Social Media 100

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The economy defied expectations, avoiding a downturn, thanks to successful efforts by the Federal Reserve. An impressive 88% of operators plan to hire, highlighting the industry’s commitment to growth.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Offer Safe and Contact-Free Services.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Open for Business

MARCH 1, 2023

More than 87% say they’re likely to hire in 2023 if they can find qualified applicants, according to the National Restaurant Association. million workers came back to the accommodation and food service sectors. Streamline service Tech tools can reduce labor costs and help things run smoothly even when you’re understaffed.

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2023 Insurance Front of House Hiring 78

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can customers find you? Think for a moment about your restaurant’s current online presence.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Sling

JULY 24, 2023

3) 7Shifts 7Shifts allows you to automatically post job openings for different positions on sites like Indeed, post training videos for new hires, create schedules, calculate payroll, and distribute tips. Kudos helps you do that and also allows employees to recognize each other, with the ability to set up custom rewards, like gift cards.

2023 78

2023 Management Management Tip Distribution 78

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Open for Business

NOVEMBER 21, 2022

Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. Should you hire a guest experience manager? It falls under the umbrella of customer service. For restaurants, customers really are like guests in your home. Making the reservation.

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

Sling

MAY 13, 2023

Whether you’re looking to hire employees for a fine dining establishment, a food truck, or a fast food business, you’ll need any number of restaurant positions to make up the foundation of your team. In this article, we discuss the most common restaurant positions so you’ll have a better idea of who you need to hire for your business.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Ken Burgin

JULY 17, 2022

Finalise the Festive Menus – it may be months away, but customers want menu and price certainty. Think about how to deliver a great experience with fewer staff – that might mean more self-service and product outsourcing. There are excellent reservation systems available, often linked to your POS. Contact Previous Bookings.

Email Marketing 153

Email Marketing Book Merchandise Seasonal Menu 153

The Restaurant Times

MARCH 10, 2023

The FOH staff greets and receives customers and relays their requests. The behavior of your staff makes the biggest difference in the quality of your restaurant’s service. Directing early customers to the bar area while they are waiting for their tables. Offering customers their checks after they are done with their meal.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Walk-in parties accounted for almost three-quarters of restaurant tables and were twice as common as reservations.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered. Absolutely not. Answering the Call.

Customer Experience 119

Customer Experience Online Ordering Customer Service Reservations 119

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Feedback from customers about the employee: Does this person get compliments on comment cards, or have they been called out by angry customers in Yelp reviews?

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

MAY 15, 2023

And our service model is very low-touch and it's very casual, and it's something that a high school student could do, which we have, we do hire high school students, and it's a good job for them. So it's a counter-service restaurant. And then you'd have to try to explain to your customers, this is why my menu prices are higher.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

The Rail

MARCH 27, 2024

By Emma Carter, Contributor The 2024 National Restaurant Association report shows that sales are up and restaurants are hiring. You can also identify a competitive advantage that would make you the preferred choice, such as your cuisine, ambiance, or customer service. This helps to build customer loyalty and retention.

Email Marketing 52

Email Marketing 2024 Point of Sale Seasonal Menu 52

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge.

Management 197

Management Management Food Safety Communication 197

Focus POS

MARCH 18, 2022

In that case, you should understand data from the previous year, which gives you better insight into customer preferences so you can make smarter business decisions for the future. Of course, loyalty programs shouldn’t be reserved just for dine-in customers. The Key to Success is Knowing the Facts.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Open for Business

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Customer experience is another factor, and your interior should resonate with the brand’s personality. You’re not just hiring people to fill roles. Efficiency is key. Training is non-negotiable.

License 78

License Email Marketing Seasonal Menu Front of House 78

Modern Restaurant Management

APRIL 11, 2022

This can include asking for recommendations or referrals for new hires, as well as checking in on the morale and mental health of the team. Some restaurants in 2021 added additional fees to every customer check to support either staff wage increases or simply to avoid having to furlough staff as diners stayed away from restaurants.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

Tableo

JUNE 21, 2023

Your restaurant’s personnel serve as the public face of your business and are in charge of providing clients with first-rate service and special dining occasions. Finding the right fit in the hiring process It’s critical to have a productive hiring procedure in place once you’ve drawn suitable candidates.

Recruiting 40

Recruiting Seminar Hiring Workshop 40

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Average Customer Headcount. What is the average customer headcount? Inventory turnover ratio.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Open for Business

MARCH 7, 2023

Well-trained teams mean shifts run smoothly and guests are happy with service. The majority of new hires have worked in the restaurant industry before and likely in the same role. In these cases, the new hire is paired with you, a manager, or a senior team member to teach them the ins and outs of the job.

Training 78

Training 2023 Front of House Back of House 78

Aaron Allen & Associates

MARCH 3, 2022

We’ll explore software for inventory management, restaurant payment and billing, food delivery, dashboards, restaurant onboarding, reservation management, and ERP systems. Inventory management is one of the most important, but challenging, aspects of running a food service business. Restaurant Reservation Software.

Management 120

Management Management Mobile Ordering Point of Sale 120

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. ” Customers don’t seem to mind though, crowding the parking lot for take-out meals, or partaking in the expanded car hop service. . Get Creative.

Outdoor 221

Outdoor Seating Customer Service Small Business 221

Mad Mobile

FEBRUARY 5, 2024

Hiring less qualified staff or reducing the quality of your ingredients can have a devastating effect on your bottom line when the reviews come in. Instead, investing in new processes can streamline your eatery and cut costs while increasing efficiency and improving your customer experience!

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60