Touch Bistro

APRIL 28, 2021

As the COVID-19 pandemic slowly begins to recede, many restaurants are turning to gift card marketing as part of their 2021 recovery plan. First and foremost, gift cards provide restaurants with an immediate source of revenue – cash that can be incredibly valuable in the early months of recovery. Attract New Customers.

Marketing 98

Marketing Email Marketing Social Media Guest Recovery 98

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Webinar 176

Webinar Loyalty Program Online Ordering Social Media 176

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. With delivery and drive-thru, you can serve those customers you have to turn away because your dining area is too packed.

Guest Recovery 80

Guest Recovery Point of Sale 2021 Fast Casual 80

Modern Restaurant Management

JULY 14, 2020

. “With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. Restaurants interested in opting in or customers interested in recommending their favorite Black-owned restaurants can visit doordash.com/black-owned.

Mobile Ordering 137

Mobile Ordering Certification Loyalty Program Kitchen Safety 137

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this. See details here.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Black Box Intelligence

OCTOBER 15, 2021

Everyone has to eat somewhere, and knowing how and where your customers choose to eat (a metric known as share of stomach) is vital to reaching them with the right menu items, marketing messages, price points and atmosphere. Of all the money a consumer spends on food, where does the customer spend it? How Share of Stomach is Defined.

Point of Sale 76

Point of Sale Consumer Goods Social Media Guest Recovery 76

Modern Restaurant Management

JULY 30, 2021

The model recognizes the importance of in-person interactions, while continuing to practice social distancing guidelines. Clean Juice will also feature Tebow in social media, web, point-of-purchase materials product development, and more. ” Just Salad Completes Financing Round.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Culinary Cues

JUNE 1, 2020

Unlike that corporate restaurant firm with dozens or hundreds of outlets offering consistent product and service, your independent operation does not have the advantage of a marketing department, human resource officer, significant lines of credit with a bank, or leverage with vendors to gain better pricing through volume.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

Restaurant365

JUNE 24, 2020

This process, known as menu engineering, maximizes revenue by helping you determine the most profitable menu items so that you can subtly encourage customers to buy what you want them to buy. Sales per labor hour (SPLH) or customers served per labor hour are key indicators of productivity. With a menu item analysis, you can.

Point of Sale 78

Point of Sale POS Inventory Employee Relations 78

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 205

Food Safety Mobile Ordering Kitchen Safety Online Ordering 205

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. The importance of making guests feel comfortable. 73 percent said social distanced tables. Incentivize guests to choose your restaurant. restaurants are very likely to have fewer dine-in customers this fall/winter than usual. Most Important safety initiatives.

2020 186

2020 Mobile Ordering Guest Recovery Customer Service 186

Modern Restaurant Management

AUGUST 16, 2021

Quick service restaurants (QSRs), representing 81 percent of restaurant visits in the U.S., Quick service restaurants (QSRs), representing 81 percent of restaurant visits in the U.S., With most of their business reliant on dine-in visits, full service restaurants (FSR) bore the brunt of the COVID dine-in restrictions.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. People can’t order from you if they can’t find you, so be everywhere including social media, Google Maps, and third-party marketplaces. Delivery offers fewer chances for guest recovery than dine-in.

Guest Recovery 178

Guest Recovery Social Media Catering Merchandise 178

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. ” Examples of safety and service enhancements include: A culture of safety and wellbeing for employees and customers. . Takeout For Good.

Food Safety 158

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 158

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 212

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 212

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 186

2021 Online Ordering Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JULY 1, 2020

Yelp released an Economic Impact Report outlining economic shifts as restaurants start to reopen for dine-in service and people respond to Black Lives Matter protests across the country. Yelp's Economic Impact Report. What Consumers Mean by 'Safe' Recent research conducted by Ecolab Inc. Ecolab chairman and CEO.

2020 178

2020 Travel Food Safety Consumer Goods 178

Modern Restaurant Management

AUGUST 3, 2020

Using order data from January 1, 2020 to June 30, 2020 and a national consumer survey, DoorDash’s mid-year report checks in on popular food trends, nationally and regionally, how users ate through social distancing, cravings across the country, and more. While tired of cooking chicken, Americans aren’t sick of ordering in chicken.

2020 176

2020 Franchise Franchising Food Order 176

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. “We know that seismic changes continue to take place within the food and media industries.

Food 162

Food Tip Distribution Guest Recovery Food Safety 162

Goliath Consulting

DECEMBER 6, 2020

With the industry’s recovery expected to be sluggish, some even estimating that the full recovery could take years (1), there’s little doubt that this trend of off-premise dining will continue to grow in 2021. It is also a more cost-effective option for customers, which can help the self-delivery services grow in the long run.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Restaurant365

MAY 7, 2020

Adhere to protocols addressing the protection of both customers and employees. Since your customers and your employees will interact, all protocols are critical for minimizing the risk of transmission. Research new codes, and make sure you stay in compliance to ensure your customers and staff have a safe experience.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis.

Mobile Ordering 124

Mobile Ordering Kitchen Safety Online Ordering Coaching 124

Modern Restaurant Management

APRIL 7, 2020

This edition of MRM News Bites features the Independent Restaurant Coalition, Tripadvisor, Inspire Brands Foundation, WorkJam, EZ-Chow, US Foods, Potbelly Pantry, Just Salad, Zalat Pizza, Kentucky Fried Chicken, California Pizza Kitchen, Nando’s and Street Factory Media.

Tip Distribution 157

Tip Distribution Healthcare Hospitality Food Supply 157

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. Joining forces with Uber will continue that mission as we continue to build Postmates while creating an even stronger platform that brings this mission to life for our customers.

Mobile Ordering 171

Mobile Ordering Restaurant Law Seating Customer Service 171

Modern Restaurant Management

DECEMBER 14, 2020

. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. This 85+ item list of food service statistics results from meticulous combing through dozens of industry reports. QSR Magazine , 2019) There are 155,448 single-location full-service restaurants in the US. billion by 2028.

2023 52

2023 Operations Management Management 52

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. Customers range in their reactions but many might see it as an infringement on their liberties as guests, or the restaurant industry using customers to pay staff.

BOH 148

BOH Back of House Front of House Restaurant Law 148

Modern Restaurant Management

FEBRUARY 28, 2020

Custom designed to be unlike anything currently on the water, the process to receive permitting and approvals charted unmapped territory for the United States Coast Guard and the City of San Diego. Chef Michael Solomonov of Philadelphia's Zahav tracing his long road to recovery through a terrifying addiction.

Coaching 143

Coaching Point of Sale Customer Experience Retail 143

Modern Restaurant Management

MARCH 19, 2021

Six igloos for outdoor dining or 27 propane heaters or 183 tanks of propane to keep guests warm. Americans know that third-parties stand in the way of restaurant recovery, and, while 4 in 10 Americans (37 percent) say they want to do all they can to directly support restaurants, they know more is needed. Sluggish Restaurant Recovery.

2021 112

2021 Point of Sale Fast Casual Delivery 112

Modern Restaurant Management

MARCH 1, 2022

Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. “Traffic is down, but the relative increases in average check indicate that QSRs haven’t lost customer segments. QSR 2021 Performance. In short, consumers are ordering more food, and for larger parties.

Loyalty Program 172

Loyalty Program Mobile Ordering Download Food Order 172

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Bloom Intelligence acquired SuperFi, a WiFi marketing company that provides professional email marketing services with advanced segmentation and analytics.

Food Safety 119

Food Safety Customer Experience Website Management Employee Relations 119

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. It comes straight from our subjects.”

Allergens 120

Allergens Kitchen Safety Guest Recovery Customer Service 120

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. "We're very impressed with their quality of execution, product cadence and customer centric approach in these unprecedented times.”

Serving 193

Serving White Paper Food Recycling 193

EATER

JANUARY 18, 2022

They whisk travelers from their cooking routines and familiar takeout spots, drawing them out with flavors that can’t be replicated, service that can’t be matched, and most of all, a story that can’t be told elsewhere. during the pandemic, and much of the xenophobic vitriol was aimed at workers in the service industry.

2022 104

2022 Fine Dining Tourism Food Truck 104

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 190

2021 Loyalty Program Coupons Fast Casual 190