Next Restaurants

MAY 2, 2022

Did you know that 60% of customers read an online review first before going to a restaurant? customers tried out a restaurant for the first time because of its social media posts. For restaurant owners, this means that it’s essential to keep your presence on social media active and engaging.

Social Media 137

Social Media Customer Service Customer Experience Online Ordering 137

Indoor Media

MARCH 1, 2021

Many people don’t realize that all influencers and big businesses use a range of social media tools to create and monitor content. Photo Editors The most prominent social media tools out there are photo editors. Is there one customer leaving a flagrant review for every restaurant in your community?

Social Media 145

Social Media Small Business Advertising Coupons 145

Goliath Consulting

SEPTEMBER 6, 2021

It’s now the standard that business owners use social media to promote their businesses. Restaurant owners, especially, must be focused on marketing their products on social media. Social media is an important influence on a consumer’s buying decisions. Build your social media presence.

Social Media 97

Social Media Marketing Influencer Customer Service 97

Food Business

DECEMBER 10, 2021

Faith Wachter got her start in social media when she was handed an additional set of tasks-- to run the social needs of a local public TV, MPT. She was chosen as a guest because she has clients are in many industry and can speak to what makes social media marketing successful. We discuss basics.

Social Media 100

Social Media 2022 2021 Customer Service 100

Cheetah

JANUARY 27, 2022

As 2022 kicks off, operators that wish to stay competitive must upgrade their website and social media presence to keep up with the changing restaurant world. The time and skill set required to keep all your social media channels, website, POS and scheduling systems and other tech tools up to date and effective is becoming harder.

Social Media 78

Social Media 2022 Website Management Online Ordering 78

Black Box Intelligence

JULY 20, 2022

For each quarter, we take the stress out of planning your social media content with our free AreTheyHappy Foodie Days Calendar! How to Create Social Media Content Consistently. Content marketing is one of the most effective methods available for restaurants to connect, engage and build trust with their customers.

Social Media 71

Social Media Marketing Download Online Ordering 71

The Restaurant Times

DECEMBER 17, 2021

Cafes and coffee shops across the world are discovering the power of social media. Since coffee shops need the in-person presence of customers to increase sales, they must develop a strong online presence to woo people and keep them coming back! Top Ways Coffee Shops Can Leverage Social Media.

Social Media 98

Social Media Loyalty Program Merchandise Point of Sale 98

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

Customer Service 226

Customer Service 2020 Social Media Mobile Ordering 226

24/7 Waiter

FEBRUARY 1, 2024

With the expansion of the digital world, social media marketing has become one of the predominant ways to get your message out there. You can gain a ton of customers by using social platforms like Facebook and Instagram. Talk About It – Social interaction is important.

Social Media 36

Social Media Online Ordering Ordering Advertising 36

Modern Restaurant Management

NOVEMBER 27, 2019

Restaurateurs, if you are reading this article, it means that you are either sold to the idea of social media marketing or are already incorporating social media in your marketing strategy. The right metrics should answer the following questions: Is your restaurant’s social media platform reaching the right people?

Social Media 117

Social Media Customer Service Small Business Marketing 117

Goliath Consulting

JANUARY 1, 2020

With more than 79% of the US population now using Facebook, Instagram or Twitter 1 and users projected to increase to 257 million by 2023, restaurants can no longer afford not to invest in their social media presence. In fact, more than 63% of restaurants reported to have used social media to market their business in 2018 2.

Social Media 92

Social Media 2006 2016 Website Management 92

The Restaurant Times

SEPTEMBER 30, 2021

Social media presence is an important part of running a contemporary business, and it’s quickly becoming a popular restaurant marketing tool for attracting new customers and converting them into regulars. Transform Your Restaurant’s Social Media Presence Into A Huge Success . Posts Tell Stories .

Social Media 59

Social Media Website Management Online Ordering Customer Service 59

Bingage

DECEMBER 5, 2019

Well, social media is a quite familiar term for everyone! When it comes to building a marketing strategy to increase restaurant business sales , social media and online marketing is an unavoidable element. and how to take photos that are customer-friendly and proper social media monitoring.

Social Media 98

Social Media Marketing Consumer Goods Influencer 98

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. After all, this business is all about people with customers at the forefront of decisions being made. So how do you thrive in a customer-driven competitive market? The industry is projected to reach $1.2

Customer Experience 193

Customer Experience Innovation Social Media Seasonal Menu 193

The Rail

SEPTEMBER 16, 2022

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. In other words, good and personalized customer service yielded a positive impact for the restaurant business.

Customer Service 52

Customer Service Social Media Email Marketing Reservations 52

Modern Restaurant Management

APRIL 16, 2024

A friend tells you a restaurant has bad service and gave her food poisoning. Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. They’re also on social media accounts commenting on photos and videos, as well as posting their own.

Social Media 106

Social Media Loyalty Program Online Ordering Customer Service 106

Modern Restaurant Management

JUNE 20, 2023

So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof. Social proof in marketing leverages the fact that consumers trust the actions and opinions of other users to make decisions. How do you build social proof for your restaurant business?

Social Media 198

Social Media Email Marketing SEO Consumer Goods 198

Indoor Media

JUNE 27, 2020

Your auto repair shop can use social media posts to build trust with customers (even before they become a customer). One way to do this is by posting content on your social media profiles. Here are 4 examples of auto repair social media posts that can help you build trust with your followers.

Social Media 78

Social Media Customer Service Education Take-out 78

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Spice Up Your Social Media Presence Want to connect with your patrons in the digital age? Include social media in your digital marketing strategy.

Loyalty Program 193

Loyalty Program Social Media Coupons Customer Experience 193

Social Hospitality

FEBRUARY 16, 2022

So how do you build amazing customer engagement? How do you turn people from passive bystanders into supporting customers? While all these are important parts of the customer-brand relationship, marketers tend to use several well-tested strategies to draw people’s attention and trigger engagement. Make it Meaningful.

Social Media 249

Social Media Customer Service Customer Experience Bar 249

Modern Restaurant Management

APRIL 11, 2024

Many of the businesses on the list resonate with diners because they have successfully filled a customer need in an impactful way. Brands like Scooter’s Coffee and Wawa, with their drive-thru food pickup locations, emphasize speed and customer service to keep customers moving through their day.

Social Media 173

Social Media Small Business Customer Service Customer Experience 173

Modern Restaurant Management

APRIL 15, 2024

One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given. Customers can be lost to boredom or quit halfway if a survey is too long.

Management 186

Management Management Loyalty Program Social Media 186

Culinary Cues

FEBRUARY 2, 2024

I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially. In the same light, the employee has a personal responsibility to constantly improve and learn about product, process, creativity, people, and service. A lack of respect is a problem.

Training 356

Training Uniforms Leadership Customer Service 356

Black Box Intelligence

JULY 20, 2022

For each quarter, we take the stress out of planning your social media content with our free AreTheyHappy Foodie Days Calendar! How to Create Social Media Content Consistently Content marketing is one of the most effective methods available for restaurants to connect, engage and build trust with their customers.

Social Media 40

Social Media Marketing Download Online Ordering 40

Modern Restaurant Management

FEBRUARY 12, 2024

The challenge then becomes finding and purchasing a new domain name appropriate for the restaurant, updating all of the collateral branding pieces, online listings, social media, (possibly email accounts) and starting from scratch with SEO. Social Media Platforms Make sure you are granted access to any existing social media accounts.

Social Media 152

Social Media SEO Online Ordering Website Management 152

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

Social Media 193

Social Media Employee Relations Food Safety Influencer 193

The Restaurant Times

OCTOBER 15, 2020

An active social media presence is a must for all restaurants. It not only provides potential customers an inside look into your restaurant but also helps in building relationships and creating top-of-the-mind recall value. However, not all restaurants are able to harness the power of social media enough.

Social Media 69

Social Media Customer Service Hiring Online Ordering 69

Social Hospitality

FEBRUARY 16, 2022

So how do you build amazing customer engagement? How do you turn people from passive bystanders into supporting customers? While all these are important parts of the customer-brand relationship, marketers tend to use several well-tested strategies to draw people’s attention and trigger engagement.

Social Media 195

Social Media Customer Service Customer Experience Bar 195

7 Shifts

AUGUST 12, 2021

Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' Engagement on Social Media. The key is in the way they handle their social media.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Web Diner

JUNE 4, 2021

On the surface, it’s easy to downplay the importance of building your brand on social media when you’ve got dishes to prepare, employees to keep in check, an inventory to update, and customer service to attend to. billion active social media users , it’s the best place to market your restaurant!

Social Media 36

Social Media Email Marketing Customer Service Advertising 36

Modern Restaurant Management

OCTOBER 23, 2023

Ultimately, your restaurant's website is often the first point of contact between you and potential customers, and it’s more than likely it will be viewed on a phone. Also, according to HubSpot, 71 percent of consumers are more likely to make a purchase based on social media referrals.

Fine Dining 203

Fine Dining Marketing Social Media Influencer 203

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience.

Loyalty Program 148

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 148

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place.

Customer Service 59

Customer Service Customer Experience Consumer Goods Social Media 59

7 Shifts

FEBRUARY 5, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Many services also allow you to add your recipes in and calculate actual food costs. These can go a long way in making sure your customers’ voices are heard and their experience better every time.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

DECEMBER 18, 2020

Instagram is an important part of any business’s marketing strategy in 2021 , but you might be wondering how the social media platform can make an impact on your restaurant. Cooking tutorials are incredibly popular on social media right now, so consider filming a few of those.

Social Media 397

Social Media Customer Service Seasonal Menu Take-out 397

Modern Restaurant Management

MARCH 8, 2023

Generous, extra-mile service, complimentary extras, and personalization all create memorable experiences that make diners feel like the risk of dining out is worth it. The stakes are high for restaurants; 32 percent of customers say they would turn away from a business with whom they had just one negative experience.

Social Media 176

Social Media Customer Experience Website Management Customer Service 176